All Systems Operational
Evolve IP Help Center
Operational
Authentication and User Management
Operational
Service Desk Portal
Operational
UCaaS
Operational
Telephony
?
Operational
Applications
?
Operational
Features
Operational
Collaboration
Operational
Evolve Teams
Operational
Recap
?
Operational
Evolve Messaging (SMS/MMS)
Operational
CCaaS (US)
Operational
Telephony
Operational
Applications
Operational
Features
Operational
Call Center Reporting
Operational
ECS
Operational
Data Warehouse
Operational
OSSmosis
Operational
Admin Portal
Operational
ECS Admin Portal
Operational
WaaS Management
?
Operational
DRaaS
Operational
ZT East
Operational
ZT West
Operational
VE East
Operational
VE West
Operational
Cloud Backup
Operational
DaaS 3
Operational
DaaS 3 Admin East
?
Operational
DaaS 3 Admin West
?
Operational
DaaS 2
Operational
DaaS 2 Admin East
?
Operational
DaaS 2 Admin West
?
Operational
IaaS
Operational
RMM
Operational
Virtual Data Center Admin East
?
Operational
Virtual Data Center Admin West
?
Operational
Clearlogin
Operational
User Dashboard
Operational
Admin Console
Operational
Clearlogin Directory
Operational
Password Manager
Operational
AWS cloudfront
Operational
Sync
Operational
Web Interface
Operational
Storage
Operational
Sync Service
Operational
Network
Operational
DNS
?
Operational
NTP
?
Operational
Cloud Connect East
?
Operational
Cloud Connect West
?
Operational
Internet East
Operational
Internet West
Operational
Cloud Firewall East
Operational
Cloud Firewall West
Operational
Hosted Exchange
Operational
HEX East
Operational
Workspaces
Operational
Vetanium
Operational
blueprintCLOUD
Operational
continuumCLOUD
Operational
dvmCLOUD
Operational
Managed IT Server
Operational
Data Center Core Services
Operational
Cleveland, OH
Operational
Minneapolis, MN
Operational
Norristown, PA
Operational
Philadelphia, PA
Operational
Las Vegas, NV
Operational
Amsterdam, Netherlands
Operational
Delft, Netherlands
Operational
London, UK
Operational
Northamptonshire, UK
Operational
Third Party Cloud Services
Operational
Unity (Licensing)
Operational
Unity (Chat)
Operational
Trend Micro Worry Free Portal
Operational
Tenfold CRM Platform
Operational
Client Training Center
Operational
Data Warehouse
Operational
Snowflake Snowflake Data Warehouse (Database)
Operational
Snowflake Snowpipe (Data Ingestion)
Operational
Snowflake Replication
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Virtual Data Center Maintenance
Nov 23, 2024 10:00-16:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 11/23/2024 10:00 AM EST
End: 11/23/2024 4:00 PM EST
Duration: 6h
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance. Virtual machine administrative actions may drop during the maintenance limiting the ability to power control or access the console of virtual machines.
Required user actions: There are no anticipated required user actions. However, if you become disconnected to a service you may need to re-authenticate to regain access.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 11/23/2024 10:00 AM EST
End: 11/23/2024 4:00 PM EST
Duration: 6h
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance. Virtual machine administrative actions may drop during the maintenance limiting the ability to power control or access the console of virtual machines.
Required user actions: There are no anticipated required user actions. However, if you become disconnected to a service you may need to re-authenticate to regain access.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST
Virtual Data Center Maintenance
Nov 23, 2024 10:00-16:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 11/23/2024 10:00 AM EST
End: 11/23/2024 4:00 PM EST
Duration: 6h
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance. Virtual machine administrative actions may drop during the maintenance limiting the ability to power control or access the console of virtual machines.
Required user actions: There are no anticipated required user actions. However, if you become disconnected to a service you may need to re-authenticate to regain access.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 11/23/2024 10:00 AM EST
End: 11/23/2024 4:00 PM EST
Duration: 6h
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance. Virtual machine administrative actions may drop during the maintenance limiting the ability to power control or access the console of virtual machines.
Required user actions: There are no anticipated required user actions. However, if you become disconnected to a service you may need to re-authenticate to regain access.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST
Virtual Data Center Maintenance
Nov 23, 2024 10:00-16:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 11/23/2024 10:00 AM EST
End: 11/23/2024 4:00 PM EST
Duration: 6h
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance. Virtual machine administrative actions may drop during the maintenance limiting the ability to power control or access the console of virtual machines.
Required user actions: There are no anticipated required user actions. However, if you become disconnected to a service you may need to re-authenticate to regain access.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 11/23/2024 10:00 AM EST
End: 11/23/2024 4:00 PM EST
Duration: 6h
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance. Virtual machine administrative actions may drop during the maintenance limiting the ability to power control or access the console of virtual machines.
Required user actions: There are no anticipated required user actions. However, if you become disconnected to a service you may need to re-authenticate to regain access.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST
Virtual Data Center Maintenance
Nov 23, 2024 10:00-16:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 11/23/2024 10:00 AM EST
End: 11/23/2024 4:00 PM EST
Duration: 6h
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance. Virtual machine administrative actions may drop during the maintenance limiting the ability to power control or access the console of virtual machines.
Required user actions: There are no anticipated required user actions. However, if you become disconnected to a service you may need to re-authenticate to regain access.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 11/23/2024 10:00 AM EST
End: 11/23/2024 4:00 PM EST
Duration: 6h
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance. Virtual machine administrative actions may drop during the maintenance limiting the ability to power control or access the console of virtual machines.
Required user actions: There are no anticipated required user actions. However, if you become disconnected to a service you may need to re-authenticate to regain access.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST
Media Server Upgrades - Phase 2 of 2
Dec 2, 2024 17:00 - Dec 6, 2024 17:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 12/2/2024 5:00 PM EST
End: 12/6/2024 5:00 PM EST
Duration: 1 week
Purpose: Voice Engineering will be performing network maintenance on Broadsoft media server platform. During this time, we do not expect any impact on services.
Impact: Should there be an issue, customers could experience quality degradation during phone calls or media playback. However, the likelihood of an issue is minimal since each server will be tested individually before added back in routing.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 13, 2024 - 02:40 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 12/2/2024 5:00 PM EST
End: 12/6/2024 5:00 PM EST
Duration: 1 week
Purpose: Voice Engineering will be performing network maintenance on Broadsoft media server platform. During this time, we do not expect any impact on services.
Impact: Should there be an issue, customers could experience quality degradation during phone calls or media playback. However, the likelihood of an issue is minimal since each server will be tested individually before added back in routing.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 13, 2024 - 02:40 EST
Upgrade ECS to Release 2024.11
Dec 8, 2024 02:00-06:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 12/8/2024 2:00 AM EST
End: 12/8/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2024.11
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 12/8/2024 2:00 AM EST
End: 12/8/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2024.11
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST