Evolve IP Status

All Systems Operational

Evolve IP Help Center Operational

Authentication and User Management Operational

Service Desk Portal Operational

UCaaS Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

Recap Operational

Evolve Messaging (SMS/MMS) Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

Data Warehouse Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Data Center Core Services Operational

Cleveland, OH Operational

Minneapolis, MN Operational

Norristown, PA Operational

Philadelphia, PA Operational

Las Vegas, NV Operational

Amsterdam, Netherlands Operational

Delft, Netherlands Operational

London, UK Operational

Northamptonshire, UK Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Trend Micro Worry Free Portal Operational

Tenfold CRM Platform Operational

Client Training Center Operational

Data Warehouse Operational

Snowflake Snowflake Data Warehouse (Database) Operational

Snowflake Snowpipe (Data Ingestion) Operational

Snowflake Replication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Virtual Data Center Maintenance Nov 23, 2024 10:00-16:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/23/2024 10:00 AM EST
End: 11/23/2024 4:00 PM EST
Duration: 6h
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance. Virtual machine administrative actions may drop during the maintenance limiting the ability to power control or access the console of virtual machines.
Required user actions: There are no anticipated required user actions. However, if you become disconnected to a service you may need to re-authenticate to regain access.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST

Virtual Data Center Maintenance Nov 23, 2024 10:00-16:00 EST

Media Server Upgrades - Phase 2 of 2 Dec 2, 2024 17:00 - Dec 6, 2024 17:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/2/2024 5:00 PM EST
End: 12/6/2024 5:00 PM EST
Duration: 1 week
Purpose: Voice Engineering will be performing network maintenance on Broadsoft media server platform. During this time, we do not expect any impact on services.
Impact: Should there be an issue, customers could experience quality degradation during phone calls or media playback. However, the likelihood of an issue is minimal since each server will be tested individually before added back in routing.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 13, 2024 - 02:40 EST

Upgrade ECS to Release 2024.11 Dec 8, 2024 02:00-06:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/8/2024 2:00 AM EST
End: 12/8/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2024.11
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2024 - 17:03 EST

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Database migration to a merged structure

Completed - The scheduled maintenance has been completed.
Nov 18, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:14 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/11/2024 2:30 AM EST
End: 11/11/2024 5:30 AM EST
Duration: 3 Hours
Purpose: In order to improve database performance, ECS Operational and Historical schemas are merged into a single schema
Impact: ECS Service will experience a few minutes of downtime during this period
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 15, 15:40 EDT

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

RMM-A and RMM-B SSL cert replacement

Completed - The scheduled maintenance has been completed.
Nov 15, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:01 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/15/2024 10:00 PM EST
End: 11/15/2024 11:00 PM EST
Duration: 1h
Purpose: Renewing SSL certificate.
Impact: During the install certificate web service will be restarted and users will be logged off. Interruption will be less then minute.
Required user actions: Login to the web site.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Nov 4, 16:51 EST

Nov 14, 2024

No incidents reported.

Nov 13, 2024

Data Warehouse Slowness

Resolved - Snowflake has resolved the issue and services have normalized.

“Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.“
Nov 13, 06:25 EST

Identified - Snowflake has acknowledged an issue impacting queries to the data warehouse. Users may experience slowness when utilizing the Data Warehouse.

Data ingestion is not impacted by this event.

Vendor status can be followed here:
https://status.snowflake.com/incidents/kjd4lpptzmkh
Nov 12, 22:09 EST

Nov 12, 2024

Nov 11, 2024

SBC Server Maintenance US

Completed - The scheduled maintenance has been completed.
Nov 11, 23:53 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:33 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/11/2024 11:30 PM EST
End: 11/12/2024 12:30 AM EST
Duration: 1 hour
Purpose: Routine Maintenance to update expiring SSL certificates on Access servers.
Impact: This is routine maintenance to apply updated SSL certificates. Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 23, 16:10 EDT

Nov 10, 2024

ECS Production Platform OS Patching

Completed - The scheduled maintenance has been completed.
Nov 10, 09:56 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 01:01 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/10/2024 1:00 AM EST
End: 11/10/2024 3:00 PM EST
Duration: 14h
Purpose: Evolve IP will perform standard OS patching on the ECS platform.
Impact: Customers may experience a brief outage when services are failed over in ECS.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Sep 13, 13:10 EDT

Nov 9, 2024

No incidents reported.

Nov 8, 2024

SBC Server Maintenance US

Completed - The scheduled maintenance has been completed.
Nov 8, 23:55 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:31 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/8/2024 11:30 PM EST
End: 11/9/2024 12:30 AM EST
Duration: 1 hour
Purpose: Routine Maintenance to update expiring SSL certificates on Access servers.
Impact: This is routine maintenance to apply updated SSL certificates. Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 23, 16:10 EDT

Nov 7, 2024

SBC Server Maintenance US

Completed - The scheduled maintenance has been completed.
Nov 7, 23:56 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:34 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/7/2024 11:30 PM EST
End: 11/8/2024 12:30 AM EST
Duration: 1 hour
Purpose: Routine Maintenance to update expiring SSL certificates on Access servers.
Impact: This is routine maintenance to apply updated SSL certificates. Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 23, 16:10 EDT

SBC Server Maintenance US

Completed - The scheduled maintenance has been completed.
Nov 7, 00:12 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:30 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/6/2024 11:30 PM EST
End: 11/7/2024 12:30 AM EST
Duration: 1 hour
Purpose: Routine Maintenance to update expiring SSL certificates on Access servers.
Impact: This is routine maintenance to apply updated SSL certificates. Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 23, 16:10 EDT

Nov 6, 2024

Clearlogin Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 22:40 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/6/2024 9:00 PM EST
End: 11/6/2024 11:00 PM EST
Duration: 2 Hour
Purpose: We are deploying an API upgrade for ensuring continued push MFA support.
Impact: No downtime should be incurred, and the maintenance will be transparent.
Required user actions: N/A

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 21, 20:55 EDT

Media Server Upgrades - Phase 1 of 2

Completed - The scheduled maintenance has been completed.
Nov 6, 21:42 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:24 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/5/2024 5:00 PM EST
End: 11/6/2024 10:00 PM EST
Duration: 29 hours
Purpose: Voice Engineering will be performing network maintenance on Broadsoft media server platform. During this time, we do not expect any impact on services.
Impact: Should there be an issue, customers could experience quality degradation during phone calls or media playback. However, the likelihood of an issue is minimal since each server will be tested individually before added back in routing.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 23, 16:11 EDT