Service Under Maintenance
Evolve IP Help Center
Operational
Authentication and User Management
Operational
Service Desk Portal
Operational
UCaaS
Operational
Telephony
?
Operational
Applications
?
Operational
Features
Operational
Collaboration
Operational
Evolve Teams
Operational
Recap
?
Operational
Evolve Messaging (SMS/MMS)
Operational
CCaaS (US)
Operational
Telephony
Operational
Applications
Operational
Features
Operational
Call Center Reporting
Operational
ECS
Operational
Data Warehouse
Operational
OSSmosis
Operational
Admin Portal
Operational
ECS Admin Portal
Operational
WaaS Management
?
Operational
DRaaS
Operational
ZT East
Operational
ZT West
Operational
VE East
Operational
VE West
Operational
Cloud Backup
Operational
DaaS 3
Operational
DaaS 3 Admin East
?
Operational
DaaS 3 Admin West
?
Operational
DaaS 2
Operational
DaaS 2 Admin East
?
Operational
DaaS 2 Admin West
?
Operational
IaaS
Operational
RMM
Operational
Virtual Data Center Admin East
?
Operational
Virtual Data Center Admin West
?
Operational
Clearlogin
Under Maintenance
User Dashboard
Operational
Admin Console
Under Maintenance
Clearlogin Directory
Operational
Password Manager
Operational
AWS cloudfront
Operational
Sync
Operational
Web Interface
Operational
Storage
Operational
Sync Service
Operational
Network
Operational
DNS
?
Operational
NTP
?
Operational
Cloud Connect East
?
Operational
Cloud Connect West
?
Operational
Internet East
Operational
Internet West
Operational
Cloud Firewall East
Operational
Cloud Firewall West
Operational
Hosted Exchange
Operational
HEX East
Operational
Workspaces
Operational
Vetanium
Operational
blueprintCLOUD
Operational
continuumCLOUD
Operational
dvmCLOUD
Operational
Managed IT Server
Operational
Data Center Core Services
Operational
Cleveland, OH
Operational
Minneapolis, MN
Operational
Norristown, PA
Operational
Philadelphia, PA
Operational
Las Vegas, NV
Operational
Amsterdam, Netherlands
Operational
Delft, Netherlands
Operational
London, UK
Operational
Northamptonshire, UK
Operational
Third Party Cloud Services
Operational
Unity (Licensing)
Operational
Unity (Chat)
Operational
Trend Micro Worry Free Portal
Operational
Tenfold CRM Platform
Operational
Client Training Center
Operational
Data Warehouse
Operational
Snowflake Snowflake Data Warehouse (Database)
Operational
Snowflake Snowpipe (Data Ingestion)
Operational
Snowflake Replication
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure as a Service Platform Upgrade
Apr 23, 2024 06:00-13:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/23/2024 6:00 AM EST
End: 4/23/2024 1:00 PM EST
Duration: 7h
Purpose: Evolve IP Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Upgrade will be performed during business hours due to vendor support availability.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to Evolve IP Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 16, 2024 - 10:45 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/23/2024 6:00 AM EST
End: 4/23/2024 1:00 PM EST
Duration: 7h
Purpose: Evolve IP Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Upgrade will be performed during business hours due to vendor support availability.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to Evolve IP Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 16, 2024 - 10:45 EDT
Infrastructure as a Service Platform Upgrade
Apr 23, 2024 09:00-16:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/23/2024 9:00 AM EST
End: 4/23/2024 4:00 PM EST
Duration: 7h
Purpose: Evolve IP Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Upgrade will be performed during business hours due to vendor support availability.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to Evolve IP Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 16, 2024 - 10:45 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/23/2024 9:00 AM EST
End: 4/23/2024 4:00 PM EST
Duration: 7h
Purpose: Evolve IP Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Upgrade will be performed during business hours due to vendor support availability.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to Evolve IP Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 16, 2024 - 10:45 EDT
Data Warehouse Schema changes
Apr 23, 2024 21:00-23:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/23/2024 9:00 PM EST
End: 4/23/2024 11:00 PM EST
Duration: 2 hours
Purpose: We are updating the EvolveIP Data Warehouse schema by incorporating new columns recently added to the ECS Data Warehouse.
The following table will be affected: ECSInteractionSegmentFact.
New columns are listed below:
iseg_HPBXCallInfo
iseg_SIPCallId
Impact: This will affect only ECS ETL. The ETL will be suspended for an hour.
Required user actions: There are instances where reconnecting to the data warehouse is required to view any modifications.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 05, 2024 - 11:49 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/23/2024 9:00 PM EST
End: 4/23/2024 11:00 PM EST
Duration: 2 hours
Purpose: We are updating the EvolveIP Data Warehouse schema by incorporating new columns recently added to the ECS Data Warehouse.
The following table will be affected: ECSInteractionSegmentFact.
New columns are listed below:
iseg_HPBXCallInfo
iseg_SIPCallId
Impact: This will affect only ECS ETL. The ETL will be suspended for an hour.
Required user actions: There are instances where reconnecting to the data warehouse is required to view any modifications.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 05, 2024 - 11:49 EDT
Update Certificate on UCaaS Platform
Apr 25, 2024 23:00 - Apr 26, 2024 03:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/25/2024 11:00 PM EST
End: 4/26/2024 3:00 AM EST
Duration: 4 hours
Purpose: Routine maintenance to apply the renewed *.voip.evolveip.net SSL Certificate to various UCaaS systems
Impact: During the maintenance, users may observe some brief periods where sessions are reconnected while applications are restarted. Servers are redundant.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 11, 2024 - 11:51 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/25/2024 11:00 PM EST
End: 4/26/2024 3:00 AM EST
Duration: 4 hours
Purpose: Routine maintenance to apply the renewed *.voip.evolveip.net SSL Certificate to various UCaaS systems
Impact: During the maintenance, users may observe some brief periods where sessions are reconnected while applications are restarted. Servers are redundant.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 11, 2024 - 11:51 EDT
Update Certificate on various UCaaS Systems
Apr 26, 2024 23:00 - Apr 27, 2024 01:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/26/2024 11:00 PM EST
End: 4/27/2024 1:00 AM EST
Duration: 2 hours
Purpose: Routine maintenance to apply the renewed *.voip.evolveip.net SSL Certificate to various UCaaS systems.
Impact: Users will be migrated to a redundant peer during the maintenance and no impact should be seen.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 11, 2024 - 11:51 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/26/2024 11:00 PM EST
End: 4/27/2024 1:00 AM EST
Duration: 2 hours
Purpose: Routine maintenance to apply the renewed *.voip.evolveip.net SSL Certificate to various UCaaS systems.
Impact: Users will be migrated to a redundant peer during the maintenance and no impact should be seen.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 11, 2024 - 11:51 EDT
Session Border Controller (SBC) SSL Maintenance US
Apr 27, 2024 23:00 - Apr 28, 2024 01:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/27/2024 11:00 PM EST
End: 4/28/2024 1:00 AM EST
Duration: 2 hours
Purpose: Routine Maintenance to update expiring SSL certificates on Voice Session Border Controllers (SBC).
Impact: Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 12, 2024 - 11:42 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/27/2024 11:00 PM EST
End: 4/28/2024 1:00 AM EST
Duration: 2 hours
Purpose: Routine Maintenance to update expiring SSL certificates on Voice Session Border Controllers (SBC).
Impact: Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 12, 2024 - 11:42 EDT
Update *.voip.evolveip.net SSL Certificate
Apr 28, 2024 22:00 - Apr 29, 2024 00:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/28/2024 10:00 PM EST
End: 4/29/2024 12:00 AM EST
Duration: 2 hours
Purpose: Routine maintenance to apply the renewed *.voip.evolveip.net SSL Certificate to Broadworks Messaging Servers
Impact: During the maintenance, users may observe some brief periods where sessions are reconnected while applications are restarted.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 12, 2024 - 11:42 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 4/28/2024 10:00 PM EST
End: 4/29/2024 12:00 AM EST
Duration: 2 hours
Purpose: Routine maintenance to apply the renewed *.voip.evolveip.net SSL Certificate to Broadworks Messaging Servers
Impact: During the maintenance, users may observe some brief periods where sessions are reconnected while applications are restarted.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 12, 2024 - 11:42 EDT
Replacement of an SBC Pair
May 3, 2024 04:00-06:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/3/2024 4:00 AM EST
End: 5/3/2024 6:00 AM EST
Duration: 2h
Purpose: Evolve IP will be replacing a pair of our SBCs (session border controller). This maintenance is to deploy newer hardware to support additional security measures.
Impact: Phones should failover to the new IP by registration renewal. If phone gets stuck customer may need to reboot phones.
Required user actions: Phones are configured to automatically failover without requiring customer intervention. While phone reboots may be necessary in rare cases, such occurrences are not expected. If customers have firewall rules they will need to add new Public IP 74.117.227.33.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 12, 2024 - 11:40 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/3/2024 4:00 AM EST
End: 5/3/2024 6:00 AM EST
Duration: 2h
Purpose: Evolve IP will be replacing a pair of our SBCs (session border controller). This maintenance is to deploy newer hardware to support additional security measures.
Impact: Phones should failover to the new IP by registration renewal. If phone gets stuck customer may need to reboot phones.
Required user actions: Phones are configured to automatically failover without requiring customer intervention. While phone reboots may be necessary in rare cases, such occurrences are not expected. If customers have firewall rules they will need to add new Public IP 74.117.227.33.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 12, 2024 - 11:40 EDT
Upgrade ECS to Release 5.4.22
May 5, 2024 02:00-06:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/5/2024 2:00 AM EST
End: 5/5/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.22
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 16, 2024 - 10:35 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/5/2024 2:00 AM EST
End: 5/5/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.22
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 16, 2024 - 10:35 EDT
Zerto Software Upgrades for DRaaS in PHL Datacenter
May 7, 2024 10:00-17:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/7/2024 10:00 AM EST
End: 5/7/2024 5:00 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements, security, and bug fixes.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.
Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.
Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.
For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 19, 2024 - 12:52 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/7/2024 10:00 AM EST
End: 5/7/2024 5:00 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements, security, and bug fixes.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.
Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.
Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.
For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 19, 2024 - 12:52 EDT
Zerto Software Upgrades for DRaaS in LAS Datacenter
May 8, 2024 10:00-17:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/8/2024 10:00 AM EST
End: 5/8/2024 5:00 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements, security, and bug fixes.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.
Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.
Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.
For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 19, 2024 - 12:51 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/8/2024 10:00 AM EST
End: 5/8/2024 5:00 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements, security, and bug fixes.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.
Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.
Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.
For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 19, 2024 - 12:51 EDT