All Systems Operational
Evolve IP Help Center
Operational
Authentication and User Management
Operational
Service Desk Portal
Operational
UCaaS
Operational
Telephony
?
Operational
Applications
?
Operational
Features
Operational
Collaboration
Operational
Evolve Teams
Operational
Recap
?
Operational
CCaaS (US)
Operational
Telephony
Operational
Applications
Operational
Features
Operational
Call Center Reporting
Operational
ECS
Operational
OSSmosis
Operational
Admin Portal
Operational
ECS Admin Portal
Operational
WaaS Management
?
Operational
DRaaS
Operational
ZT East
Operational
ZT West
Operational
VE East
Operational
VE West
Operational
Cloud Backup
Operational
DaaS 3
Operational
DaaS 3 Admin East
?
Operational
DaaS 3 Admin West
?
Operational
DaaS 2
Operational
DaaS 2 Admin East
?
Operational
DaaS 2 Admin West
?
Operational
IaaS
Operational
RMM
Operational
Virtual Data Center Admin East
?
Operational
Virtual Data Center Admin West
?
Operational
Clearlogin
Operational
User Dashboard
Operational
Admin Console
Operational
Clearlogin Directory
Operational
Password Manager
Operational
AWS cloudfront
Operational
Sync
Operational
Web Interface
Operational
Storage
Operational
Sync Service
Operational
Network
Operational
DNS
?
Operational
NTP
?
Operational
Cloud Connect East
?
Operational
Cloud Connect West
?
Operational
Internet East
Operational
Internet West
Operational
Cloud Firewall East
Operational
Cloud Firewall West
Operational
Hosted Exchange
Operational
HEX East
Operational
Workspaces
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Vetanium
Operational
blueprintCLOUD
Operational
continuumCLOUD
Operational
dvmCLOUD
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Managed IT Server
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Data Center Core Services
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Cleveland, OH
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Minneapolis, MN
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Norristown, PA
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Philadelphia, PA
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Las Vegas, NV
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Amsterdam, Netherlands
Operational
Delft, Netherlands
Operational
London, UK
Operational
Northamptonshire, UK
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Third Party Cloud Services
Operational
Unity (Licensing)
Operational
Unity (Chat)
Operational
Trend Micro Worry Free Portal
Operational
Tenfold CRM Platform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UCaaS
May 11, 21:00-22:00 EDT
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Tuesday, May 11th, 2021 at 9:00 PM EDT
End: Tuesday, May 11th, 2021 at 10:00 PM EDT
Duration: 1 hour
Purpose: Move to new Trunk group with Verizon to support STIR/SHAKEN.
Impact: Possible Inbound busy tone with Verizon Numbers.
Remediation: N/A
Required user actions: N/A
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 3, 10:09 EDT
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Tuesday, May 11th, 2021 at 9:00 PM EDT
End: Tuesday, May 11th, 2021 at 10:00 PM EDT
Duration: 1 hour
Purpose: Move to new Trunk group with Verizon to support STIR/SHAKEN.
Impact: Possible Inbound busy tone with Verizon Numbers.
Remediation: N/A
Required user actions: N/A
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 3, 10:09 EDT
Oracle
May 13, 01:00-03:00 EDT
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Thursday, May 13th, 2021 at 1:00 AM EDT
End: Thursday, May 13th, 2021 at 3:00 AM EDT
Duration: 2 hours
Purpose: Upgrade to the Oracle SBC's to implement essential firmware fixes.
Impact: The SBC's operate in a HA pair, and one will always be serving whilst the other is being operated on. However there is the chance that a failed upgrade could cause issues with placing and receiving calls, this is however mitigated by performing regression testing on each node after patch update is completed.
Remediation: If an issue occurs during the upgrade we can immediately fail over to a healthy SBC. In the event that an issue occurs after the upgrade, we've put plans in place to ensure that the downgrading process is as quick and as effortless as possible.
Required user actions: If a call fails during the upgrade window, a user may need to re-dial a couple times for it to complete.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on Apr 30, 08:53 EDT
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Thursday, May 13th, 2021 at 1:00 AM EDT
End: Thursday, May 13th, 2021 at 3:00 AM EDT
Duration: 2 hours
Purpose: Upgrade to the Oracle SBC's to implement essential firmware fixes.
Impact: The SBC's operate in a HA pair, and one will always be serving whilst the other is being operated on. However there is the chance that a failed upgrade could cause issues with placing and receiving calls, this is however mitigated by performing regression testing on each node after patch update is completed.
Remediation: If an issue occurs during the upgrade we can immediately fail over to a healthy SBC. In the event that an issue occurs after the upgrade, we've put plans in place to ensure that the downgrading process is as quick and as effortless as possible.
Required user actions: If a call fails during the upgrade window, a user may need to re-dial a couple times for it to complete.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on Apr 30, 08:53 EDT
Tenfold
May 14, 00:00-01:00 EDT
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Friday, May 14th, 2021 at 12:00 AM EDT
End: Friday, May 14th, 2021 at 1:00 AM EDT
Duration: 1 hour
Purpose: Tenfold expanding their network.
Impact: Should be no impact.
Remediation: Tenfold will address.
Required user actions: Tenfold customers who explicitly whitelist IP addresses in their firewalls should allow the new IP subnets being added by Tenfold:
35.227.9.224/27 port 443
34.67.34.64/27 port 443
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 16:34 EDT
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Friday, May 14th, 2021 at 12:00 AM EDT
End: Friday, May 14th, 2021 at 1:00 AM EDT
Duration: 1 hour
Purpose: Tenfold expanding their network.
Impact: Should be no impact.
Remediation: Tenfold will address.
Required user actions: Tenfold customers who explicitly whitelist IP addresses in their firewalls should allow the new IP subnets being added by Tenfold:
35.227.9.224/27 port 443
34.67.34.64/27 port 443
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 16:34 EDT
Oracle
May 14, 01:00-03:00 EDT
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Friday, May 14th, 2021 at 1:00 AM EDT
End: Friday, May 14th, 2021 at 3:00 AM EDT
Duration: 2 hours
Purpose: Upgrade to the Oracle SBC's to implement essential firmware fixes.
Impact: The SBC's operate in a HA pair, and one will always be serving whilst the other is being operated on. However there is the chance that a failed upgrade could cause issues with placing and receiving calls, this is however mitigated by performing regression testing on each node after patch update is completed.
Remediation: If an issue occurs during the upgrade we can immediately fail over to a healthy SBC. In the event that an issue occurs after the upgrade, we've put plans in place to ensure that the downgrading process is as quick and as effortless as possible.
Required user actions: If a call fails during the upgrade window, a user may need to re-dial a couple times for it to complete.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on Apr 30, 09:01 EDT
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Friday, May 14th, 2021 at 1:00 AM EDT
End: Friday, May 14th, 2021 at 3:00 AM EDT
Duration: 2 hours
Purpose: Upgrade to the Oracle SBC's to implement essential firmware fixes.
Impact: The SBC's operate in a HA pair, and one will always be serving whilst the other is being operated on. However there is the chance that a failed upgrade could cause issues with placing and receiving calls, this is however mitigated by performing regression testing on each node after patch update is completed.
Remediation: If an issue occurs during the upgrade we can immediately fail over to a healthy SBC. In the event that an issue occurs after the upgrade, we've put plans in place to ensure that the downgrading process is as quick and as effortless as possible.
Required user actions: If a call fails during the upgrade window, a user may need to re-dial a couple times for it to complete.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on Apr 30, 09:01 EDT
Clearlogin
May 17, 22:00-23:00 EDT
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Monday, May 17th, 2021 at 10:00 PM EDT
End: Monday, May 17th, 2021 at 11:00 PM EDT
Duration: 1 hour
Purpose:
- Added ability to restrict admins from launching applications they don’t have access to.
- Added ability to upload certificates to Active Directory Identity Sources.
- Added ability to configure specific users or access tags to control password change and reset functionality.
- Added support for Angular apps in browser extension.
- Automatically delete pending push messages in Notification Center.
- Improved performance on Password Sync Jobs.
- Improved performance on Webhook Jobs.
- Improved performance on ssl version detection on Active Directory Identity Sources.
- Fixed error handling on Active Directory Identity Sources that are misconfigured.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 5, 08:44 EDT
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Monday, May 17th, 2021 at 10:00 PM EDT
End: Monday, May 17th, 2021 at 11:00 PM EDT
Duration: 1 hour
Purpose:
- Added ability to restrict admins from launching applications they don’t have access to.
- Added ability to upload certificates to Active Directory Identity Sources.
- Added ability to configure specific users or access tags to control password change and reset functionality.
- Added support for Angular apps in browser extension.
- Automatically delete pending push messages in Notification Center.
- Improved performance on Password Sync Jobs.
- Improved performance on Webhook Jobs.
- Improved performance on ssl version detection on Active Directory Identity Sources.
- Fixed error handling on Active Directory Identity Sources that are misconfigured.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 5, 08:44 EDT
SBC Configuration for Click-To-Dial Teams DTMF
May 18, 22:00-23:00 EDT
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Tuesday, May 18th, 2021 at 10:00 PM EDT
End: Tuesday, May 18th, 2021 at 11:00 PM EDT
Duration: 1 hour
Purpose: Implement a fix for DTMF digit recognition for customers dialing using ECS or Click-to-Dial with Microsoft Teams.
Impact: No impact expected.
Remediation: In the event the fix does not solve the problem, the configuration change will be rolled back.
Required user actions: No action necessary.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 13:51 EDT
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Tuesday, May 18th, 2021 at 10:00 PM EDT
End: Tuesday, May 18th, 2021 at 11:00 PM EDT
Duration: 1 hour
Purpose: Implement a fix for DTMF digit recognition for customers dialing using ECS or Click-to-Dial with Microsoft Teams.
Impact: No impact expected.
Remediation: In the event the fix does not solve the problem, the configuration change will be rolled back.
Required user actions: No action necessary.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 13:51 EDT
Cisco
May 22, 01:00-02:00 EDT
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Saturday, May 22nd, 2021 at 1:00 AM EDT
End: Saturday, May 22nd, 2021 at 1:30 AM EDT
Duration: 30 minutes
Purpose: Upgrade ASA code to patch for recent vulnerability released by Cisco.
Impact: There should be no impact during this maintenance as the firewalls are in High Availability.
Remediation: Roll Firewall back to previous version.
Required user actions: No action needed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 16:03 EDT
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Saturday, May 22nd, 2021 at 1:00 AM EDT
End: Saturday, May 22nd, 2021 at 1:30 AM EDT
Duration: 30 minutes
Purpose: Upgrade ASA code to patch for recent vulnerability released by Cisco.
Impact: There should be no impact during this maintenance as the firewalls are in High Availability.
Remediation: Roll Firewall back to previous version.
Required user actions: No action needed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 16:03 EDT
Cisco
May 22, 01:30-02:30 EDT
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Saturday, May 22nd, 2021 at 1:30 AM EDT
End: Saturday, May 22nd, 2021 at 2:00 AM EDT
Duration: 30 minutes
Purpose: Upgrade ASA code to patch for recent vulnerability released by Cisco.
Impact: Clients will experience periodic outages to their Cloud Firewall during this time.
Remediation: Roll back Firewall to previous version.
Required user actions: No action needed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 16:24 EDT
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Saturday, May 22nd, 2021 at 1:30 AM EDT
End: Saturday, May 22nd, 2021 at 2:00 AM EDT
Duration: 30 minutes
Purpose: Upgrade ASA code to patch for recent vulnerability released by Cisco.
Impact: Clients will experience periodic outages to their Cloud Firewall during this time.
Remediation: Roll back Firewall to previous version.
Required user actions: No action needed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 16:24 EDT
BroadWorks
May 23, 23:00 - May 24, 00:00 EDT
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Sunday, May 23rd, 2021 at 11:00 PM EDT
End: Monday, May 24th, 2021 at 12:00 AM EDT
Duration: 1 hour
Purpose: Update voicemail subsystem to record messages using MP3 instead of WAV files.
Impact: New voicemail messages recorded after the maintenance will be delivered in the MP3 format going forward (instead of WAV).
Remediation: If any issues occur during the maintenance, the voice messaging format will be set back to WAV.
Required user actions: No action should be necessary by customers, unless they are filtering emails based on file type (e.g. only allowing .wav files).
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 15:17 EDT
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Sunday, May 23rd, 2021 at 11:00 PM EDT
End: Monday, May 24th, 2021 at 12:00 AM EDT
Duration: 1 hour
Purpose: Update voicemail subsystem to record messages using MP3 instead of WAV files.
Impact: New voicemail messages recorded after the maintenance will be delivered in the MP3 format going forward (instead of WAV).
Remediation: If any issues occur during the maintenance, the voice messaging format will be set back to WAV.
Required user actions: No action should be necessary by customers, unless they are filtering emails based on file type (e.g. only allowing .wav files).
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 15:17 EDT