Update - We are continuing to investigate this issue.
Jul 14, 16:49 EDT
Investigating - We are currently investigating:

Services affected: Email Processing, Administration Console, Web Security, Awareness Training, URL Protect, User Applications, Search
Jul 14, 16:01 EDT
Update - We received a patch from the vendor that is in the process of being tested before release. Should the application pass testing, you will receive notification of the scheduled maintenance of the release. In the interim, you may utilize the desktop application as an alternative. Thank you
May 12, 10:09 EDT
Identified - Our engineers have identified the cause of the issue and are currently implementing a fix. Additional information will be provided as it becomes available.
Apr 27, 13:39 EDT
Investigating - Our engineers are actively engaged and investigating the issue, and additional information will be provided as it becomes available.
Apr 26, 20:03 EDT
UCaaS (US) Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Evolve IP Help Center Operational
Evolve IP Help Center Authentication and User Management Operational
Evolve IP Help Center Purchasing & Licensing Operational
Evolve IP Help Center Service Desk Email Requests Operational
Evolve IP Help Center Service Desk Portal Operational
Evolve IP Help Center Service Desk Web Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AMP Jul 17, 22:00 - Jul 18, 00:00 EDT
Evolved Office: HPBX Maintenance Notification
To provide you with the best service possible, Evolve IP will be performing routine network maintenance on AMP services on July 17, 2020, at 10PM EST to 11:59PM EST. During the maintenance there should be no impact on services. Should you have any questions or concerns, please feel free to contact our Customer Support Center by calling 1-877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Posted on Jul 13, 14:31 EDT
Past Incidents
Jul 14, 2020
Resolved - This incident has been resolved.
Jul 14, 16:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 17:43 EDT
Update - We are continuing to work on a fix for this issue.
Jul 13, 16:54 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 13, 11:52 EDT
Investigating - We are currently investigating this issue.
Jul 13, 11:24 EDT
Jul 13, 2020
Completed - The scheduled maintenance has been completed.
Jul 13, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 EDT
Scheduled - Added webhook functionality to access rules.
Added the ability to add a custom list attribute to clearlogin directory.
Added password reveal option in clearlogin directory user profiles.
Added the ability to control the expiration on JWT app tokens.
Jul 13, 14:17 EDT
Jul 12, 2020

No incidents reported.

Jul 11, 2020
Completed - The scheduled maintenance has been completed.
Jul 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:00 EDT
Scheduled - Dear Valued Customer,
In order to provide you with the best service possible, Evolve IP will be performing maintenance on our Broadsoft Unified Messaging and Presence servers in the Minnesota data center on Friday 7/10/2020 11:00PM EST to Saturday 7/11/2020 6:00 AM EST. During this time, you may notice brief interruptions in IM&P services. Should you have any questions, please feel free to contact our Customer Support Center by calling 610-964-8000 and selecting option 5, or by sending an e-mail to support@evolveip.net.
Jun 24, 16:16 EDT
Jul 10, 2020
Completed - The scheduled maintenance has been completed.
Jul 10, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 11:00 EDT
Scheduled - Dear Valued Customer,
In order to provide you with the best service possible, Evolve IP will be performing maintenance on our Broadsoft Unified Messaging and Presence servers in Philadelphia and Las Vegas data center on Friday 7/10/2020 11:00PM EST to Saturday 7/11/2020 6:00 AM EST. During this time, you may notice brief interruptions in IM&P services. Should you have any questions, please feel free to contact our Customer Support Center by calling 610-964-8000 and selecting option 5, or by sending an e-mail to support@evolveip.net.
Jun 24, 16:33 EDT
Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020
Resolved - This incident has been resolved.
Jul 6, 07:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 15:41 EDT
Investigating - We are currently investigating this issue.
Jul 2, 15:10 EDT
Resolved - This incident has been resolved.
Jul 6, 07:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 18:06 EDT
Update - We are continuing to work on a fix for this issue.
Jul 2, 15:50 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 2, 15:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 12:41 EDT
Investigating - We are currently investigating this issue.
Jul 2, 12:18 EDT
Resolved - This incident has been resolved.
Jul 6, 07:21 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 17:42 EDT
Investigating - We are currently investigating this issue.
Jul 3, 17:29 EDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Jul 2, 2020
Resolved - This incident has been resolved.
Jul 2, 12:42 EDT
Update - We are continuing to monitor for any further issues.
Jul 2, 10:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 16:47 EDT
Investigating - We are currently investigating this issue.
Jul 1, 15:00 EDT
Jul 1, 2020
Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 22:01 EDT
Scheduled - Dear Valued Customer,

Evolve IP will be performing network maintenance on the F-Platform UC-SaaS client servers on June 29th, from 10PM EST until 12AM EST. The maintenance work should not impact any actively connected UC-SaaS clients which includes the Desktop, Mobile, and Tablet applications. However, concluding the maintenance window, Evolve IP strongly recommends users to log-out of their existing applications, and log back in to ensure client functionality is not disrupted. There will be no changes to the user experience with these applications as this maintenance will be performed on the underlying Evolve IP servers. Please contact support if you have any questions or concerns regarding this maintenance notification.

Thank you,
Jun 29, 15:46 EDT