Update - We have validated core functionality in iOS 14 for Evolve IP iOS applications (including UC-One and Clearlogin) as well as vendor applications (Citrix and VMware) that are used in our Workspaces and DaaS services. Given the critical nature of our applications in work-from-home environments, any major OS upgrade should be approached with caution to reduce potential drawbacks. In this case, given the unconventional nature of the release from Apple, we continue to advise our customers to delay upgrading until iOS 14 has stabilized over the coming weeks and most application developers have had a chance to further optimize their applications for this new OS.
Sep 16, 22:21 EDT
Sep 16, 22:21 EDT
Update - We have confirmed that Apple's new operating system has become available in the US and we are in process of completing a full regression test on our current version. We strongly suggest that any user within your organization who uses Evolve IP applications on their iOS device not upgrade to iOS14 until we have confirmed compatibility. We will provide further notice and recommendations once we have completed.
Sep 16, 16:52 EDT
Sep 16, 16:52 EDT
Monitoring - On 9/15 Apple announced that they were releasing iOS14 on 9/16 and provided less than 24 hours notice between the end of BETA and General release, which is not typical of a major release. Given historical iOS roll outs, we expect this to become available after 1pm EDT today. Our team is testing to confirm that all Evolve IP apps will function properly in iOS14, and in the interim we strongly suggest that any user within your organization who uses Evolve IP applications on their iOS device not upgrade to iOS14 until we have confirmed compatibility. We will provide notice once that has been confirmed. Thank you.
Sep 16, 12:05 EDT
Sep 16, 12:05 EDT
Evolve IP Help Center
Operational
Authentication and User Management
Operational
Service Desk Portal
Operational
UCaaS (US)
Operational
Telephony
?
Operational
Applications
?
Operational
Features
Operational
Collaboration
Operational
Evolve Teams
Operational
CCaaS (US)
Operational
Telephony
Operational
Applications
Operational
Features
Operational
Call Center Reporting
Operational
ECS
Operational
OSSmosis
Operational
Admin Portal
Operational
ECS Admin Portal
Operational
WaaS Management
?
Operational
DRaaS
Operational
ZT East
Operational
ZT West
Operational
VE East
Operational
VE West
Operational
Cloud Backup
Operational
DaaS 2
Operational
DaaS 2 Admin East
?
Operational
DaaS 2 Admin West
?
Operational
DaaS 3
Operational
DaaS 3 Admin East
?
Operational
DaaS 3 Admin West
?
Operational
IaaS
Operational
RMM
Operational
Virtual Data Center Admin East
?
Operational
Virtual Data Center Admin West
?
Operational
Clearlogin
Operational
User Dashboard
Operational
Admin Console
Operational
Clearlogin Directory
Operational
Password Manager
Operational
AWS cloudfront
Operational
Sync
Operational
Web Interface
Operational
Storage
Operational
Sync Service
Operational
Network
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DNS
?
Operational
NTP
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Operational
Cloud Connect East
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Operational
Cloud Connect West
?
Operational
Internet East
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Internet West
Operational
Cloud Firewall East
Operational
Cloud Firewall West
Operational
Hosted Exchange
Operational
HEX East
Operational
Workspaces
Operational
Vetanium
Operational
blueprintCLOUD
Operational
continuumCLOUD
Operational
dvmCLOUD
Operational
Managed IT Server
Operational
Third Party Cloud Services
Operational
Unity (Licensing)
Operational
Unity (Chat)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ECS
Sep 30, 02:00-06:00 EDT
Dear Valued Client,
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.1 that offers new functionality:
When: Wed, September 30th from 2:00 AM to 6:00 AM EDT
Impact: All ECS applications will experience a few minutes of downtime during this period.
Note: All workstations require Microsoft .NET version 4.8. ECS applications rely upon Microsoft’s .NET framework and this release requires version 4.8 of the .NET software. Please ensure that all client workstations are upgraded to this version using the link at the top of the ECS Application portal.
Release Highlights:
1. The BroadWorks Unification includes the use of the HPBX Phone when an Agent is using Microsoft Teams as the voice endpoint. An Agent will automatically be placed into the Backoffice state if they place or receive a PSTN call inside Teams.
2. Agents will be placed into the Backoffice state when they are on a BroadWorks HPBX call (outside of ECS) and either their Wrap Up timer ends or their Break timer expires.
3. The ECS API Help is presented using the Swagger specification and supports interactive use of the API methods.
4. New 3.05 Conversations report that lists the text transcripts of email, web chat, and SMS (future) interactions.
5. New 7.04 Abandoned Interactions report that summarizes caller patience at different time-based thresholds.
6. New 7.05 Contact Center Performance by Demand that provides the key queue metrics at a Demand level.
For more information about this version, please see the Release Notes section of https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Posted on Sep 23, 10:27 EDT
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.1 that offers new functionality:
When: Wed, September 30th from 2:00 AM to 6:00 AM EDT
Impact: All ECS applications will experience a few minutes of downtime during this period.
Note: All workstations require Microsoft .NET version 4.8. ECS applications rely upon Microsoft’s .NET framework and this release requires version 4.8 of the .NET software. Please ensure that all client workstations are upgraded to this version using the link at the top of the ECS Application portal.
Release Highlights:
1. The BroadWorks Unification includes the use of the HPBX Phone when an Agent is using Microsoft Teams as the voice endpoint. An Agent will automatically be placed into the Backoffice state if they place or receive a PSTN call inside Teams.
2. Agents will be placed into the Backoffice state when they are on a BroadWorks HPBX call (outside of ECS) and either their Wrap Up timer ends or their Break timer expires.
3. The ECS API Help is presented using the Swagger specification and supports interactive use of the API methods.
4. New 3.05 Conversations report that lists the text transcripts of email, web chat, and SMS (future) interactions.
5. New 7.04 Abandoned Interactions report that summarizes caller patience at different time-based thresholds.
6. New 7.05 Contact Center Performance by Demand that provides the key queue metrics at a Demand level.
For more information about this version, please see the Release Notes section of https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Posted on Sep 23, 10:27 EDT
Orecx
Oct 1, 01:00-04:00 EDT
To provide you with the best service possible, Evolve IP will be performing maintenance on the Call Recording recorders on Oct 1 from 1 am through 3 am. Calls WILL NOT be recorded during this maintenance but we do not expect the service to be down any longer than 2 minutes.
NOTE: If you are receiving call recording files with FTP they will be 10x the size then previous, please make sure you have adequate hard drive space. If you use the email function in the web portal depending on the length of the call could be too large to send through email, please use the download function instead.
If you have any questions, please contact your CTA or technical support at 610-964-8000 Option 5 or support@evolveip.net.
Thank you for choosing Evolve IP
Posted on Sep 25, 09:59 EDT
NOTE: If you are receiving call recording files with FTP they will be 10x the size then previous, please make sure you have adequate hard drive space. If you use the email function in the web portal depending on the length of the call could be too large to send through email, please use the download function instead.
If you have any questions, please contact your CTA or technical support at 610-964-8000 Option 5 or support@evolveip.net.
Thank you for choosing Evolve IP
Posted on Sep 25, 09:59 EDT
Cisco
Oct 2, 22:00 - Oct 3, 00:00 EDT
Evolve IP will be performing scheduled maintenance on October 2nd starting at 10PM EST and ending 12AM EST. Any telephony applications such as UC-1, Call Center, Receptionist, or Unity actively connected may be briefly interrupted but our redundant servers will be available during the maintenance window for traffic continuity. No impact to call processing is expected during this time.
Posted on Sep 25, 16:36 EDT
Posted on Sep 25, 16:36 EDT