Evolve IP Status

Partially Degraded Service

UCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

OSSmosis Degraded Performance

Admin Portal Degraded Performance

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 22, 2020

BroadSoft Platform XSP Servers

Completed - The scheduled maintenance has been completed.
Feb 22, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 23:01 EST

Scheduled - In order to provide you with the best service possible, Evolve IP will be performing routine network maintenance on February 21, 2020 at 10PM EDT until on February 23, 2020 at 6AM EDT. During this time, there will be brief client application interruptions for UC1, Call Center and Receptionist clients while they are updated. Other client applications, including Unity and the Assistant Toolbar, will experience being logged out of the application and require logging back in during the maintenance period. Call processing should not be affected as redundant systems will be active.
Feb 11, 12:13 EST

Feb 21, 2020

ECS Softphone Impairment

Resolved - Monitoring of systems has reflected no further abnormalities and components have stabilized.
Feb 21, 13:48 EST

Monitoring - We are receiving reports of users now able to access/login to their application. At this time we are monitoring for any further abnormal behaviors.
Feb 21, 10:40 EST

Investigating - We are presently aware of a behavior effecting ECS softphone clients only. We are actively investigating and further updates will be provided as soon as possible.
Feb 21, 10:16 EST

Feb 20, 2020

No incidents reported.

Feb 19, 2020

ECS

Completed - The scheduled maintenance has been completed.
Feb 19, 03:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 01:30 EST

Update - We will be undergoing scheduled maintenance during this time.
Feb 18, 14:32 EST

Scheduled - Evolve IP Alert: Maintenance
Dear Valued Client,
In order to provide you with the best service possible, Evolve IP will be performing routine maintenance to our ECS platform:
When: Tuesday, February 19th from 1:30 AM to 3:30 AM EST

Impact: There may be a short period of downtime lasting approximately 5 minutes during the maintenance window

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Feb 18, 14:30 EST

Feb 18, 2020

No incidents reported.

Feb 17, 2020

Clearlogin

Completed - The scheduled maintenance has been completed.
Feb 17, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 22:00 EST

Scheduled - • Dashboard V3 header icon changes.
• Added app level debug abilities on jwt,saml,lti apps with user level granularity.
• Removed legacy client side scripts to improve application performance.
• Added v2 version of Consumable APIs.
o Users
o Access Rules
o Apps
o More to come…
• Bug fixes.
Feb 12, 10:11 EST

Feb 16, 2020

ECS

Completed - The scheduled maintenance has been completed.
Feb 16, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 02:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Feb 13, 15:42 EST

Update - We will be undergoing scheduled maintenance during this time.
Feb 13, 15:14 EST

Scheduled - In order to provide you with the best service possible, Evolve IP will be performing routine maintenance to our ECS platform:

When: Sunday, February 16th from 2:00 AM to 4:00 AM EDT

Impact: There may be a short period of downtime lasting approximately 5 minutes during the maintenance window

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Feb 12, 16:43 EST

DaaS and DRaaS

Completed - The scheduled maintenance has been completed.
Feb 16, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:00 EST

Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Saturday February 15th at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Zerto will continue to replicate data, however a failover won’t be able to occur during the maintenance period. Veeam backups that started prior to the maintenance that have not finished before maintenance start will fail, but will retry as normal afterwards. DaaS customers will still be able to access their DaaS machines, however provisioning and management features will be unavailable during the maintenance period.
Feb 11, 11:39 EST

Feb 15, 2020

Evolve Contact Suite

Completed - The scheduled maintenance has been completed.
Feb 15, 00:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 23:00 EST

Scheduled - We will be making changes to the underlying platform hardware to optimize ECS system performance. During this maintenance window, changes will be made to multiple components that may result in brief application disconnects and the inability to access reports.
Feb 11, 12:31 EST

Feb 13, 2020

UC-One Connect

Resolved - UC-One Connect– North America Production MyRoom dial-in failures are believed to be resolved. The Cisco operations team isolated the behavior and performed a patch. Users attempting to dial into North America Production MyRoom service are successful now.
Feb 13, 11:46 EST

Investigating - Our vendor has advised UC-One SaaS North America Production MyRoom dial-in service is currently experiencing an outage. Users attempting to dial into NA MyRoom service will result in a failed attempt. This was identified by the vendor's TAC and operations teams. Cisco operations is engaged and working to isolate the root cause.
Feb 13, 11:12 EST

Feb 12, 2020

No incidents reported.

Feb 11, 2020

Chrome v80 Incompatibility w/ Call Center Wallboard

Resolved - A fix has been confirmed and deployed. All user Wallboard settings should be restored. Please refresh the browser cache on the Wallboard view to allow for the update to reflect.
Feb 11, 16:38 EST

Update - We are continuing to investigate this issue.
Feb 11, 16:36 EST

Investigating - Recently Google pushed out an update to the Chrome browser (version 80) that will break the Contact Center Wallboard view. If you have recently accepted and deployed the update, your Wallboard view will have lost all settings and you will not be be able to add widgets. If you have not deployed the update, your wallboard will remain unaffected. We are currently working on a fix and will notify you when resolved.

We strongly encourage you to not update the Chrome browser until the fix is in place.
Feb 11, 12:51 EST

Feb 10, 2020

Mimecast Service

Resolved - We have sent an email to all Mimecast clients providing additional information regarding the recent Mimecast Directory Connector notification published in the administrative portal. Please review the email to help answer any questions you may have.
Feb 10, 18:08 EST

Monitoring - Mimecast has recently published a notification in their online administrative portal regarding a Microsoft security update that will automatically configure Active Directory Servers to require channel binding and Lightweight Directory Access Protocol (LDAP) signing by default.

If you have seen this message in the Mimecast portal, Mimecast has identified your account is currently configured with an unsigned Directory Connector. As such, if this security update is applied to your server(s) you may experience disruption to your Directory Connector.

Evolve IP will be sending an email communication no later than February 10th to the affected clients with information regarding your options. We strongly recommend reviewing this forthcoming communication before attempting any configuration changes as it may impact your service.
Feb 5, 08:43 EST

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.