Evolve IP Status

All Systems Operational

Evolve IP Help Center Operational

Authentication and User Management Operational

Service Desk Portal Operational

UCaaS Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

Recap Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Data Center Core Services Operational

Cleveland, OH Operational

Minneapolis, MN Operational

Norristown, PA Operational

Philadelphia, PA Operational

Las Vegas, NV Operational

Amsterdam, Netherlands Operational

Delft, Netherlands Operational

London, UK Operational

Northamptonshire, UK Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Trend Micro Worry Free Portal Operational

Tenfold CRM Platform Operational

Client Training Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Upgrade ECS Production to version 5.4.7 Feb 12, 2023 02:00-06:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/12/2023 2:00 AM EST
End: 2/12/2023 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.7

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jan 26, 2023 - 16:48 EST

Maintenance performed on Broadworks call center reporting servers Feb 12, 2023 10:00 - Feb 13, 2023 05:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/12/2023 10:00 AM EST
End: 2/13/2023 5:00 AM EST
Duration: 19hrs
Purpose: Software upgrade will be performed on call center reporting servers to fix existing bugs and upgrade Oracle database
Impact: Although we have redundancy, some reports may not be accurate if they are run during the switchover to the redundant server.
Some of the scheduled reports may not get delivered if they are scheduled during the switchover to the redundant server.

Required user actions: You may have to re-run some reports for accuracy if they were scheduled during the server switchover.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jan 20, 2023 - 11:51 EST

Changes to Services Platforms Feb 14, 2023 04:00-07:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/14/2023 4:00 AM EST
End: 2/14/2023 7:00 AM EST
Duration: 3 Hours
Purpose: Migrating web traffic to newly upgraded Services Platforms
Impact: There will be new public ip addresses, so some customers' firewalls could be affected. The new ip addresses are in the same subnets as the ones in our past firewall recommendations.

The new platforms will be switched in one service at a time and tested individually. The replacement servers are already in place and have been tested.
Required user actions: Customers with explicit firewall rules will need to update their configurations for the new IP addresses. The changes to the ip addresses are listed here: https://support.evolveip.net/display/EIQ/UCaaS+XSP+Migration+IP+Address+Changes

Only the ip addresses are changing. The ports will remain the same for each service.

If customers are pointed directly to specific XSPs, we recommend that you take this opportunity to begin using the FQDNs associated with each service. This is to prevent any service impacts when the old XSPs are decommissioned in the near future.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jan 27, 2023 - 11:48 EST

Past Incidents

Feb 3, 2023

No incidents reported today.

Feb 2, 2023

SBC Proxy Server Maintenance US

Completed - The scheduled maintenance has been completed.
Feb 2, 04:49 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 03:02 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/2/2023 3:00 AM EST
End: 2/2/2023 7:00 AM EST
Duration: 4h
Purpose: Routine maintenance to apply bug fixes and system enhancements
Impact: Call processing for new or existing calls is at low risk, however the SBC's are in redundant pairs so no expected impact to service as they are patched. Also, patches have been fully tested in a lab environment and a full SIP test plan will be carried out after the patching to ensure services are business as usual.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jan 16, 10:17 EST

Feb 1, 2023

Cisco Broadworks Web Server Configuration Change

Completed - The scheduled maintenance has been completed.
Feb 1, 05:24 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 04:31 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/1/2023 4:30 AM EST
End: 2/1/2023 5:30 AM EST
Duration: 1h
Purpose: Evolve IP are adding HTTP aliases to the web servers for a new product.
Impact: Connections to the web servers will be dropped as the web servers are restarted. Each server will be restarted individually, therefore any customer connection will re-connect to another web server in the pool.
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jan 16, 10:17 EST

Jan 31, 2023

SBC Proxy Server Maintenance US

Completed - The scheduled maintenance has been completed.
Jan 31, 05:07 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 03:02 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/31/2023 3:00 AM EST
End: 1/31/2023 7:00 AM EST
Duration: 4h
Purpose: Routine maintenance to apply bug fixes and system enhancements
Impact: Call processing for new or existing calls is at low risk, however the SBC's are in redundant pairs so no expected impact to service as they are patched. Also, patches have been fully tested in a lab environment and a full SIP test plan will be carried out after the patching to ensure services are business as usual.
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jan 16, 10:17 EST

Jan 30, 2023

Las Vegas Data Center Failover Event

Resolved - Services have normalized for all customers. Evolve IP Support has validated with reporting customers that services are stable and any outstanding issues related to this event are resolved.
Jan 30, 10:41 EST

Identified - Services for DaaS customers may have been impacted by a failover event this morning. As the failover event completed, end users may have seen services disconnect. Evolve IP Engineering saw services normalize after the failover. Evolve IP Support is actively reviewing to identify and remediate any lingering customer impact.
Jan 30, 10:13 EST

Jan 29, 2023

No incidents reported.

Jan 28, 2023

Philadelphia Internet router firmware upgrade

Completed - The scheduled maintenance has been completed.
Jan 28, 03:35 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:04 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/27/2023 10:00 PM EST
End: 1/28/2023 2:00 AM EST
Duration: 3 hr
Purpose: Firmware upgrade on a Philadelphia Internet router
Impact: This redundant router will be temporarily removed from service during the maintenance so no impact is expected.
Required user actions: No action is required

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jan 17, 11:49 EST

ADP Upgrades Due to Potential Vulnerability

Completed - The scheduled maintenance has been completed.
Jan 28, 00:49 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:57 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/27/2023 11:00 PM EST
End: 1/28/2023 1:00 AM EST
Duration: 2h
Purpose: Cisco has discovered a potential vulnerability in the ADP DMS versions we are running. We need to upgrade both the DMS base software and the DMS application to patch the vulnerability.
Impact: Customer devices could have problems pulling DMS configuration files if there are problems with the new server software. The new server has been tested in our lab, so we don't foresee any problems.

Only one server will be upgraded at a time. If any problems are discovered we will revert to the previous software versions.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jan 27, 16:38 EST

Jan 27, 2023

WebServer Upgrades Due to Potential Vulnerability

Completed - The scheduled maintenance has been completed.
Jan 27, 06:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 03:13 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/27/2023 3:00 AM EST
End: 1/27/2023 6:00 AM EST
Duration: 3h
Purpose: Cisco has discovered a potential vulnerability which requires patching. We will be upgrading as well as moving customers to updated systems to mitigate this risk.
Impact: Customers who are using www.voip.evolveip.net for UCaaS device management, applications or integrations will need to update their firewalls per the required user actions details below. Other customers' impact will be limited to device management and the servers will be updated one at a time to limit any impact.
Required user actions: Customers with explicit firewall rules will need to update their configurations for the new IP addresses. The changes to the ip addresses are listed here: https://support.evolveip.net/display/EIQ/UCaaS+XSP+Migration+IP+Address+Changes

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jan 26, 16:49 EST

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.