Scheduled - Dear Valued Client,

In order to continue to provide world class service and support , Evolve IP will be performing routine maintenance to the Evolve IP Help Center:

When: Sunday, February 28th from 9:30 PM to 10:30 PM EST

Impact: During this maintenance you should not experience any impact.

If you have any questions or have an urgent incident please call the Evolve IP Help Center at 877.459.4347, Option 2 if you can not access the Evolve IP Help Center https://help.evolveip.net during the maintenance window.
Feb 28, 11:18 EST

Scheduled - Dear Valued Client,

In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.2 that offers new functionality:

When: Sunday, February 28th from 2:00 AM to 6:00 AM EST

Impact: All ECS applications will experience a few minutes of downtime during this period.

Release Highlights:

The Auto Answer Interaction capability can be activated separately by media type. For phone calls, a configurable delay can be added to allow time for the Agent’s workstation to launch the business application “screen pop” to ensure synchronized delivery to the Agent.

For outbound emails, a new ECS SMTP Relay capability enables organizations the flexibility of sending emails from any address configured inside Setup. By enabling ECS as an authorized sender of the client’s email domains, the contact center gains the ability to easily send from any email account or address without the need for individual account authentication or concerns about the recipient’s email solution displaying phishing or spam warnings.

For more information about this version, please see the Release Notes at https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite+5.3.2+Release+Notes .

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________

Evolve IP Client Care

877.459.4347, Option 2

support@evolveip.net
Feb 16, 08:14 EST

Scheduled - Dear Valued Client,

In order to continue to provide world class service and support, Evolve IP will be performing an upgrade to the Evolve IP Help Center for enhanced performance:

When: Saturday, February 27th from 9:30 PM to 10:30 PM EST

Impact: During the maintenance we do not expect any issues. If you have any questions, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Feb 27, 11:37 EST

Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Friday February 26. 2021 at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Customers may experience issues connecting to Workspace, including provisioning during the maintenance time period.
Feb 17, 10:33 EST

Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Thursday February 25. 2021 at 10:00 PM to 4:00 AM EDT.

During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.
Feb 17, 10:44 EST

Scheduled - In order to continue providing world class datacenter services Evolve IP will be upgrading the pair of load balancing appliances that provides Workspace Application and Desktop sessions.

The maintenance is scheduled to start on Thursday February 25th at 10:00 p.m. Eastern and complete on Friday February 26th at 4:00 a.m. Eastern.

During the maintenance the secondary load balancer will be upgraded first. Once complete the primary appliance will be failed over to a secondary role. During this failover it is possible you may see a short pause in any connected sessions. This pause typically lasts no longer than a second or two, during which your connect session screen may dim to indicate the pause.

The newly failed over secondary appliance will then be upgraded, completing the upgrade process.
Following the upgrade both systems will resume normal highly available operations.
Feb 16, 15:22 EST

Scheduled - Renamed Unified Workspace to Digital Workspace in user dashboard.
Improved handling of CLD CSV uploads.
Updated default app tile icon.
Feb 19, 08:44 EST

Scheduled - Dear Valued Client,

In order to continue to provide world class service and support , Evolve IP will be adding nodes to the Evolve IP Help Center for enhanced performance:

When: Saturday, February 20th from 9:00 PM to 11:00 PM EST

Impact: During the maintenance we do not expect any issues however you may experience slower then normal speeds as we add the two additional nodes and data is synchronized across the cluster.

If you have any questions or have an urgent incident please call the Evolve IP Help Center at 877.459.4347, Option 2 if you can not access the Evolve IP Help Center https://help.evolveip.net during the maintenance window.
Feb 17, 10:20 EST

Scheduled - We have been notified by Kakapo Systems, the provider of the Unity suite of applications, that they will be performing emergency maintenance within their data center Thursday, February 18th at 3:00 PM EST. They will be failing the connections over to their backup data center to reduce impact. To utilize the backup data center, please confirm that any firewall rules contain the backup IPs. These are the same IPs that are used in the case of an emergency failover, so it is likely already configured, and this is notice is being provided to allow time to confirm they are included.

portal.unityclient.com
Current address: 185.42.19.40
New address: 83.142.25.185

im.unityclient.com
Current address: 185.42.19.38
New address: 83.142.25.183
Feb 17, 11:09 EST

Scheduled - In order to continue providing world class datacenter support Evolve IP will be upgrading the vCloud platform.

The maintenance is scheduled for Saturday, February 20th starting at 1:00 p.m. Eastern and is scheduled for completion at 7:00 p.m. Eastern.

During the maintenance virtual machines will continue to run as normal.
However, administrative tasks such as power actions and console access will be unavailable. Backup, restore, and replication services will also be unavailable during the maintenance. If any restores are needed you can reach out to Evolve IP support to complete if needed.

Once the maintenance complete any failed backups will be retried and all replication will resume.
Feb 9, 17:17 EST