All Systems Operational
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 8/1/2021 2:00 AM EST
End: 8/1/2021 6:00 AM EST
Duration: 4 hours
Purpose: Evolve IP will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.2 SP2.


Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jul 27, 17:14 EDT
Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021
Resolved - This incident has been resolved.
Jul 27, 18:07 EDT
Monitoring - A fix has been implemented and the Client Training Center is now fully accessible. We will continue to monitor performance.
Jul 27, 15:25 EDT
Investigating - We are currently investigating an issue with the Client Training Center. Clients attempting to login may receive an error. Engineers are actively working with the vendor to resolve the issue. We will post updates as they become available.
Jul 27, 15:02 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 16:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 16:59 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/15/2021 4:00 PM EST
End: 6/18/2021 11:00 PM EST
Duration: 4h
Purpose: System upgrade required for STIR/SHAKEN implementation
Impact: The chances of a customer impacting issue is low. Should there be an issue, customers could experience intermittent delays with call setup. However, to mitigate service impact, the maintenance is being performed during low traffic period, and is done on individual servers in a high availability cluster.


Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 8, 08:11 EDT
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021
Completed - The scheduled maintenance has been completed.
Jul 24, 02:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:57 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/23/2021 11:00 PM EST
End: 7/24/2021 6:00 AM EST
Duration: 7h
Purpose: Upgrade to the newest Release Independent version of Broadsoft as part of the R24 upgrade.
Impact: The chances of a customer impacting issue is low. Should there be an issue, customers could experience intermittent delays with retrieving device config files or Call Center reports. However, to mitigate service impact, the maintenance is being performed during low traffic period, and is done on individual servers in a high availability cluster.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jul 9, 08:10 EDT
Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 04:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:32 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/22/2021 4:30 AM EST
End: 7/22/2021 7:00 AM EST
Duration: 2.5 hours
Purpose: Patches are to be applied to resolve an issue with push notifications to UC-One.
Impact: Customers may experience a slight delay in some notifications being received to their phones.
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jul 21, 10:37 EDT
Jul 22, 2021

No incidents reported.

Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 09:03 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/21/2021 4:00 AM EST
End: 7/21/2021 7:00 AM EST
Duration: 3 hours
Purpose: Patches are to be applied to resolve an issue with push notifications to UC-One
Impact: Customers may experience a slight delay in some notifications being received to their phones.
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jul 20, 07:57 EDT
Jul 20, 2021

No incidents reported.

Jul 19, 2021
Resolved - This incident has been resolved.
Jul 19, 19:47 EDT
Monitoring - Engineers have addressed the Evolve IP knowledge base issue. We will continue to monitor performance.
Jul 19, 16:13 EDT
Investigating - We are currently investigating an issue with the Evolve IP knowledge base. Engineers are actively working this issue and updates will be posted as they become available.
Jul 19, 15:45 EDT
Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 01:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:05 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/17/2021 11:00 PM EST
End: 7/18/2021 6:00 AM EST
Duration: 3
Purpose: Software upgrade required for STIR/SHAKEN implementation
Impact: No impact expected
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jul 16, 15:27 EDT
Jul 17, 2021
Jul 16, 2021

No incidents reported.