Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 14:47 EST
Identified - Our engineers identified the issue with the web server and have normalized the system and returned it into the cluster. We will continue to monitor to ensure no further issues. Please contact support if you continue to have issues.
Nov 20, 09:14 EST
Update - We have identified an issue with one web server. It has been removed from the cluster to mitigate the issue, and engineers are troubleshooting to determine a root cause.
Nov 20, 08:34 EST
Investigating - We are aware of an issue where some ECS users are getting an error message when attempting to launch the client from the web page. Engineers are actively investigating and will provide regular updates as we have them.
Nov 20, 08:33 EST
Update - Push notifications and inbound calling functionality on the UC-One iOS app has now been successfully restored through an update on our servers. Video calling functionality will be restored once the updated application is successfully published to the Apple app store.
Oct 25, 17:43 EDT
Update - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues inbound calling issues within UC-One. Evolve IP has completed the final stages of testing the updated software against the version 13 environment and anticipate being able to make it available in the App Store in the next few days. Once approved by Apple, all users with the app will get prompted that an upgrade is available for download.
Oct 24, 17:56 EDT
Identified - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues with UC-One. Chat & presence functionality within the iOS mobile app do not appear to be affected. Android mobile app users appear to be unaffected as well. We have raised concern with our vendor, and we are in the development & testing stage at this point. Once we have completed this stage, we can push out the upgrade to all mobile users to resolve the issue.
Oct 16, 18:01 EDT
UCaaS (US) Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
CCaaS (US) Under Maintenance
Telephony Operational
Applications Under Maintenance
Features Operational
Call Center Reporting Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ossmosis 5 Dec 18, 22:00-23:00 EST
Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing maintenance to the OSSmosis portal:
When: Wednesday, December 18th from (10) ET until (11)PM ET

Impact: None
Highlights:
• Update Home screen file in UI with correct links

Should you have any questions, please feel free to contact our Customer Support Center by calling 877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Posted on Dec 11, 10:35 EST
Past Incidents
Dec 13, 2019

No incidents reported today.

Dec 12, 2019

No incidents reported.

Dec 11, 2019
Completed - The scheduled maintenance has been completed.
Dec 11, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 22:00 EST
Scheduled - In order to provide you with the best service possible, Evolve IP will be updating out SSL certificate across our systems on December 11th from 10 PM through 11 PM. During this maintenance you may experience short outages accessing some systems. If you have any questions please contact your sales consultant or technical support at 610.964.9000 or at support@evolveip.net.
Thank you for choosing Evolve IP.
Dec 3, 16:13 EST
Dec 10, 2019

No incidents reported.

Dec 9, 2019
Completed - The scheduled maintenance has been completed.
Dec 9, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 22:00 EST
Scheduled - Biweekly software upgrade for Clearlogin.
Dec 4, 11:27 EST
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019
Completed - The scheduled maintenance has been completed.
Dec 3, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 EST
Scheduled - We will be promoting the latest release of Ossmosis 5 (5.10.1) to the Production Environment
Nov 26, 11:55 EST
Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:01 EST
Scheduled - Beginning Monday 12/2 at 22:00 EST through Tuesday 12/3 at 06:00 Evolve IP will be performing maintenance a database server that stores call center statistics. Due to the redundant nature of this database cluster no service impact is expected.
Nov 25, 15:38 EST
Dec 2, 2019
Completed - The scheduled maintenance has been completed.
Dec 2, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:01 EST
Scheduled - Our ticketing system will be down during the duration of this maintenance. Please note that our support staff will still be able to take calls and gather information to open a ticket when the system is back up. However, they will be unable to provide any updates on existing tickets until the system is back up.
Dec 2, 12:01 EST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.