UC-One/iOS version 13 issue
Identified - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues with UC-One. Chat & presence functionality within the iOS mobile app do not appear to be affected. Android mobile app users appear to be unaffected as well. We have raised concern with our vendor, and we are in the development & testing stage at this point. Once we have completed this stage, we can push out the upgrade to all mobile users to resolve the issue.
Oct 16, 18:01 EDT
UCaaS (US) Degraded Performance
Telephony ? Operational
Applications ? Degraded Performance
Features Operational
Collaboration Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Mimecast Email Security & Archival ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upgrading vCloud Director Virtual Datacenter Oct 27, 09:00-19:00 EDT
In order to provide you with the best service possible, Evolve IP will be upgrading vCloud Director Virtual Datacenter.

During the maintenance virtual machines will continue to run as normal. Management console access, backups, and replication / failover will be unavailable. Once the maintenance is complete missed and failed backups will be retried and replication will begin syncing any missed changes.
Posted on Oct 1, 09:15 EDT
Past Incidents
Oct 21, 2019

No incidents reported today.

Oct 20, 2019
Zerto Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:00 EDT
Scheduled - In order to provide you with the best service possible, Evolve IP will be performing maintenance to the Zerto platform.

When: Saturday October 19th at 10:00 PM to 2:00 AM EST.

During this maintenance window, Zerto replication will pause and failover services will not be available. Replication and failover services will resume after the completion of this maintenance. VPGs will experience a short period of bitmap syncing post-maintenance.
Sep 27, 09:19 EDT
Oct 18, 2019

No incidents reported.

Oct 17, 2019
PSTN Carrier Issue
Resolved - All carrier issues within the PSTN look to be resolved at this point. If you do experience any other on-way audio issues please report it to support.
Oct 17, 08:03 EDT
Monitoring - We have heard from multiple carriers within the PSTN that offending segments have been either removed or routed around. Test calls are going through without issue. Please report back to Support if you are still experiencing issues.
Oct 16, 16:33 EDT
Investigating - We are getting reports of one-way audio on some inbound calls over multiple carriers on the East Coast. We are currently investigating the issue.
Oct 16, 13:12 EDT
XIO Array Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 EDT
Scheduled - Please be advised that on Thursday, October 17th at approximately 10:00 PM PST Evolve IP will be working with one of our vendors, EMC, to perform a minor software revision upgrade on one of our arrays. This work is being performed to remedy a bug that has been identified by EMC, and during this time you may notice latent performance on your virtual desktops. We expect all services to remain active for the duration of the maintenance, however as with any upgrade there is a potential for disconnects that may require you to log back in. If you have any questions, please reach out to our Customer Support Center at support@evolveip.net. Thank you.
Oct 4, 14:29 EDT
Oct 15, 2019
OSSmosis 5
Completed - The scheduled maintenance has been completed.
Oct 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 EDT
Scheduled - Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing maintenance to the OSSmosis portal:

When: Tuesday, October 15 from (10) ET until (11)PM ET

Impact: None

Highlights:
• Bug Fix – Call Center search was not loading full search results
• Bug Fix – Unable to remove and update a pre-existing phone number in a user’s Remote Office Settings
• Bug Fix – The Monitor tab was inaccessible for some customers
• Bug Fix – Users were unable to add an attachment when filling out an Application Feedback form
• Bug Fix – The Knowledge Base was not loading when accessing it through Application Support
For a full list of bug fixes and enhancements, click the below link https://support.evolveip.net/display/EIQ/OSSmosis+5+User+Guide

Should you have any questions, please feel free to contact our Customer Support Center by calling 877-459-4347 and selecting option 2 , or by sending an e-mail to support@evolveip.net.
Oct 8, 09:06 EDT
Zerto Replication and Fail-over Services
Postmortem - Read details
Oct 17, 13:50 EDT
Resolved - We have resolved the issue with our ZVM instance. All replication and fail-over services are operational.
Oct 15, 19:50 EDT
Investigating - We are currently investigating a partial degradation of services to Zerto in the West which is impacting some replication and fail-over services.
Oct 15, 14:05 EDT
Mimecast Service
Resolved - Mimecast has confirm that all services are functioning normally for all customers.
Oct 15, 13:01 EDT
Update - We are continuing to monitor for any further issues.
Oct 15, 12:24 EDT
Monitoring - Mimecast has taken steps to mitigate intermittent access to the Administration Console and email processing delays for the US grid. They have observed an improvement in message processing and web security services over the last 30 minutes. They will continue to monitor closely and will provide an updates via their Mimecaster Central as updates are available.
Oct 15, 12:23 EDT
Investigating - Mimecast is aware that some customers on the US grid may be experiencing the inability to access the Administration Console and email processing delays. Web security clients may also be affected. They are working on resolving the issue and will provide updates on Mimecaster Central as updates are available.
Oct 15, 11:46 EDT
Oct 14, 2019
Clearlogin Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:01 EDT
Scheduled - • Improved speed of launching jwt apps
• Updated verbiage within Identity Source configuration
• Improved message handling in v3 dashboard
• Updated default mfa selection process to be more intuitive
• Updated support links and adjusted forgot password email template
• Bug fixes
Oct 8, 09:54 EDT
Oct 13, 2019
Zerto Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 22:00 EDT
Scheduled - In order to provide you with the best service possible, Evolve IP will be performing maintenance to the Zerto platform.

When: Saturday October 12th at 10:00 PM to 2:00 AM EST.

During this maintenance window, Zerto replication will pause and failover services will not be available. Replication and failover services will resume after the completion of this maintenance. VPGs will experience a short period of bitmap syncing post-maintenance.
Sep 27, 09:25 EDT
Oct 12, 2019
Hosted Exchange Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 EDT
Scheduled - Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing necessary mailbox maintenance to our Hosted Exchange platform on:

Friday, October 11 at 10:00 PM ET to Saturday, October 12 at 5:00 AM ET

Impact: While most of the maintenance is not service disruptive, you may be lost connection for short period on your Outlook client. No action needed.
Web Outlook will prompt you to close Outlook and reopen it.
There will be no disruption in mail flow for you and your organization.

If you have any questions, please contact technical support at 877.459.4347 Option 2 or at support@evolveip.net.
Sep 30, 14:34 EDT
Oct 11, 2019
OSSmosis Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:00 EDT
Scheduled - We will be performing maintenance on the OSSmosis audit platform. During this maintenance, some audit data may not be available, and will not return in searches.
Oct 7, 15:27 EDT
Oct 10, 2019
ECS Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 02:01 EDT
Scheduled - Dear Valued Client,

In order to provide you with the best service possible, Evolve IP will be performing an upgrade to your Evolve Contact Suite (ECS) environment offering brand new feature functionality:

When: Thursday October 10th from (2am) until (6am) ET

Impact: All ECS applications will experience a few minutes of downtime during this period.
Version highlights:
• A fix for the issue caused by the use of the Mute button while using the ECS Agent’s softphone client
• On the 7.03 report, the weekly totals row contained incorrect values
• A change to the way the Events feed handles overflowed and abandoned interactions
• Corrects an issue where the Report Refresh button failed to update the report output
• Corrects an issue where call recordings fail during playback
• Several enhancements to the recently released 2.04 report

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or at support@evolveip.net.
Oct 7, 12:58 EDT
Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

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