Scheduled - • Added ability to select default mfa provider.
• Enabled broadsoft macros within application attributes.
• Code compliance updates.
• New user dashboard v3 layout available.
• Bug fixes.
Sep 10, 11:03 EDT

Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.

When: Saturday September 14th at 10:00 PM to 4:00 AM EDT.

During this maintenance window, Zerto will continue to replicate data, however a failover won’t be able to occur during the maintenance period. Veeam backups that started prior to the maintenance that have not finished before maintenance start will fail, but will retry as normal afterwards. DaaS customers will still be able to access their DaaS machines, however provisioning and management features will be unavailable during the maintenance period.
Sep 12, 10:23 EDT

Scheduled - Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing maintenance on Internet circuits:

Saturday, September 14th from 1:00 AM until 3:00 AM EST

Impact: During this maintenance window there may be a few instances of intermittent Internet connectivity for services in the Las Vegas data center.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or at support@evolveip.net.
Aug 21, 13:32 EDT

Scheduled - Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing routine network maintenance in our Las Vegas data center from Saturday 9/14/2019 2:00AM EST to Saturday 9/14/2019 2:30AM EST.

Impact: During this time dedicated circuits terminating in our Las Vegas data center may temporarily go offline

Please contact your sales consultant or customer support at 610-964-8000 option 5 if you have any questions. Email: support@evolveip.net
Aug 22, 13:42 EDT

Scheduled - Dear Valued Client,

In order to provide you with the best service possible, Evolve IP will be performing an upgrade to your Evolve Contact Suite (ECS) environment offering brand new feature functionality:
When: Tuesday September 10th from 2AM until 6AM EDT

Impact: All ECS applications will experience a few minutes of downtime during this period.
Version highlights:
• Additional API methods and Events to support the new Web Agent client and the integration of ECS data into the Contact Center Dashboard.
• Three new columns were added to the Agent Monitor within the Supervisor Client: Interaction State, Remote Party and Active BP
• The Telephony Sessions within the agent client will now open by default for all telephony interactions.
• New 2.04 Agent Summary Report that provides a summary of the agent’s activity for the selected interval that includes all the key agent-level metrics.
• Several new fields were added to the 7.03 Report including Transfers, Avg. Hold Time, Avg. Handle Time, and Abandon Rate.
• Multiple Bug Fixes
To learn more about what is included in this release and any steps you need to take, please click here.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or at support@evolveip.net.
Sep 3, 12:32 EDT