Evolve IP Alert: Maintenance
Dear Valued Client,
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.0 that offers new functionality:
When: Sunday, July 26th from 2:00 AM to 6:00 AM EDT
Impact: All ECS applications will experience a few minutes of downtime during this period. Note: The first time your users launch an application, they may receive a message from Microsoft Defender SmartScreen about an “unrecognized app”. This message is related to the use of a new certificate during the software development process. Please encourage your users to select Run anyway if they receive this message.
o Platform optimizations to the “Light Deploy” process that reduce resource consumption and improve scalability.
o A Supervisor can now select a custom break type when changing an Agent’s state.
o Added the ability to copy a Campaign that retains the original campaign’s definitions and agent assignments.
o The Agent application will remember the Business Process selected by the Agent for their entire session.
o When an Agent replies to an Email interaction, the incoming Email Alias will be inserted as the “Display Name” and the “Reply To Address” in the outgoing email response.
o Added a “Clear Disposition Code” activity to Setup.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or email@example.com
Evolve IP Client Care
877.459.4347, Option firstname.lastname@example.org
Jul 21, 11:37 EDT