Evolve IP Status

Broadsoft DBS_B (dbs11-new and dbs12-new)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:00 EST

Scheduled - We are performing routine maintenance to add disk capacity to two call center reporting servers. No impact is expected, but it is possible that reports may take longer to execute during the maintenance.

UC-One/iOS version 13 issue

Update - Push notifications and inbound calling functionality on the UC-One iOS app has now been successfully restored through an update on our servers. Video calling functionality will be restored once the updated application is successfully published to the Apple app store.
Oct 25, 17:43 EDT

Update - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues inbound calling issues within UC-One. Evolve IP has completed the final stages of testing the updated software against the version 13 environment and anticipate being able to make it available in the App Store in the next few days. Once approved by Apple, all users with the app will get prompted that an upgrade is available for download.
Oct 24, 17:56 EDT

Identified - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues with UC-One. Chat & presence functionality within the iOS mobile app do not appear to be affected. Android mobile app users appear to be unaffected as well. We have raised concern with our vendor, and we are in the development & testing stage at this point. Once we have completed this stage, we can push out the upgrade to all mobile users to resolve the issue.
Oct 16, 18:01 EDT

UCaaS (US) Under Maintenance

Telephony Operational

Applications Under Maintenance

Features Operational

Collaboration Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

Clearlogin

Completed - The scheduled maintenance has been completed.
Jan 13, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:00 EST

Scheduled - • Enhanced performance on Admin Dashboard.
• Added ability to launch authenticator app on mobile device when presented with mfa.
• Improved pagination with Clearlogin Directory.
• Bug fixes.
Jan 7, 09:54 EST

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

Ossmosis 5 and BroadSoft NS_A - NS_B

Completed - The scheduled maintenance has been completed.
Jan 9, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:01 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 8, 16:26 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 8, 16:24 EST

Scheduled - On Thursday, January 9, 2020 at 10:00 PM EST until 11:00 PM EST, Evolve IP will be performing maintenance to the OSSmosis portal - promoting the latest release of Ossmosis 5 (5.12.0) to the Production Environment.

At the same time, Voice Engineering will be performing routing update of BroadSoft E911 trunks.
Jan 8, 16:20 EST

DBS_B (dbs12)

Completed - The scheduled maintenance has been completed.
Jan 9, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:01 EST

Scheduled - Beginning Wednesday 01/08/2020 at 22:00 EST through Thursday 01/09/2020 at 06:00 Evolve IP will be performing maintenance to a secondary database server that stores call center statistics. Due to the redundant nature of this database cluster no service impact is expected.
Jan 3, 15:41 EST

Jan 7, 2020

No incidents reported.

Jan 6, 2020

OSSmosis Performance

Resolved - At 11:22 AM EST, we received an alarm that OSSmosis was in trouble. It was found that users who were logged in were unable to use OSSmosis, and a subset of other users were unable to log in. The systems were restarted and investigation began. During investigation, the system continued to fall into an alarm state and required multiple restarts. Once the issue was identified, partial connectivity was restored at 14:20. At 15:26, full connectivity was restored. The impacted system has been removed from the cluster and will be rebooted during a maintenance window tonight. Server will be tested prior to being re-added to the cluster.
Jan 6, 16:19 EST

Update - We continue to investigate an issue which is affecting a small subset of clients.
Jan 6, 14:34 EST

Investigating - Engineers are currently investigating an issue with Ossmosis performance.
Jan 6, 12:56 EST

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