All Systems Operational
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS (US) Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cisco Oct 24, 20:00-22:00 EDT
To provide you with the best service possible, Evolve IP will be performing a configuration template upgrade on Ucone IOS and Android mobile clients on Saturday, October 24th, 2020, at 8PM EST until 10PM EST. During the maintenance, there should be no impact on services. Should you have any questions or concerns, please feel free to contact our Customer Support Center by calling 1-877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Posted on Oct 21, 12:40 EDT
ECS Oct 25, 02:00-06:00 EDT
Dear Valued Client,



In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment with a few hotfixes:

When: Sunday, October 25th from 2:00 AM to 6:00 AM EDT

Impact: All ECS applications will experience a few minutes of downtime during this period.

This release contains the following fixes:

Calls offered to a Ready Agent during their handset's initialization or registration process could not be answered by subsequent agents.

Agents were incorrectly placed into the Backoffice state after transferring a call.

The 2.04 report didn't properly calculate the Staffed, No Answer, Backoffice, and Handle Outgoing fields.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________

Evolve IP Client Care

877.459.4347, Option 2

support@evolveip.net
Posted on Oct 22, 09:01 EDT
NetScaler Oct 28, 22:00 - Oct 29, 00:00 EDT
In order to continue to provide the most secure datacenter experience possible, Evolve IP will be updating an SSL security certificate that protects shared workloads in the Cleveland Data Center on Wednesday, October 28th at 10 PM.
Posted on Oct 22, 09:14 EDT
Sync, Veeam, Zerto, vCenter Oct 28, 22:00 - Oct 29, 04:00 EDT
In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Wednesday October 28th at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.
Posted on Oct 22, 09:34 EDT
Workspace Oct 29, 22:00 - Oct 30, 04:00 EDT
In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Thursday October 29th at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Customers may experience issues connecting to Workspace, including provisioning during the maintenance time period.
Posted on Oct 22, 09:25 EDT
Orecx Nov 1, 00:00-02:00 EDT
Evolve IP will be performing maintenance on the Call Recording platform for customers on Broadsoft Platform’s A, B, and C on Nov 1st from 12:00 AM to 2:00 AM.

Calls WILL NOT be recorded during this maintenance, but we do not expect the service to be down longer than 1 minute.

After this maintenance is complete, calls will be recorded in stereo channels – with each caller isolated on their own channel. When you are listening to a call, you will hear one caller on the right, and the other caller on the left. If you use a mono headset and can only hear one caller, you may need to check your settings to allow your computer to convert your audio back into mono.

IMPORTANT: If you download call recordings and upload them to a third-party (such as a CRM), please contact your CTA (CRM? Ed?) prior to Oct 22. We will work with you to review your workflow and ensure a smooth transition after this maintenance on Nov 1st.

In addition, if you use the “Email” function inside of the OSSmosis Recorder, the file size may be too large to be attached based on your organization’s email attachment limits. We recommend downloading the recording and compressing the file using ZIP before emailing, or sharing the recording using a file sharing service like OneDrive.

Thank you for choosing Evolve IP.
Posted on Oct 15, 11:44 EDT
ACS, ISE Nov 7, 01:00-02:00 EDT
When: Saturday 11/7/2020 1:00AM EST to Saturday 11/7/2020 2:00AM EST.
Dear Valued Customer,
In order to provide you with the best service possible, Evolve IP will be upgrading the Anyconnect VPN Authentication server from Saturday 11/7/2020 1:00AM EST to Saturday 11/7/2020 2:00AM EST.
Impact: Users will be unable to establish a new Anyconnect VPN session during this time, if you are already connected to the VPN before this time you session will not be affected.

Please contact your sales consultant or customer support at 610-964-8000 option 5 if you have any questions. Email: support@evolveip.net
Posted on Oct 15, 17:49 EDT
Past Incidents
Oct 22, 2020

No incidents reported today.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - Our engineering team along with our vendors have determined that the latency being seen by several datastores was the cause of fiber-channel aborts. These aborts were chased down to a specific path from the compute services to the storage switching infrastructure. We have since removed this path and ensured all other paths are operating as expected.
Oct 20, 14:58 EDT
Monitoring - Maintenance has been successfully implemented and we are monitoring the results.
Oct 20, 00:17 EDT
Identified - Performance remains within acceptable limits and we have narrowed down the offending resources. We will be scheduling maintenance later this evening, during the maintenance window performance may be affected.
Oct 19, 20:05 EDT
Update - We are seeing symptoms diminish and performance is improving. We continue to work with the vendor on a resolution.
Oct 19, 18:17 EDT
Update - We continue to work with our vendor to address latency and will provide updates as they become available.
Oct 19, 16:02 EDT
Update - We are actively working with a vendor on a latency issue which is leading to desktop slowness and disconnects. We will continue to provide updates as they become available.
Oct 19, 15:36 EDT
Investigating - We are currently investigating this issue.
Oct 19, 15:23 EDT
Oct 19, 2020
Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 EDT
Scheduled - In order to provide you with the best service possible, Evolve IP will be performing system maintenance to the Evolve IP Help Center.

When: Saturday, October 17th from 9:00 PM to 10:00 PM EDT

Impact: During this maintenance window you may not be able to access the Evolve IP Help Center.
Oct 15, 10:19 EDT
Completed - The scheduled maintenance has been completed.
Oct 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 EDT
Scheduled - On Friday, October 16th from 11:00 PM until 5:00 AM Eastern, the DaaS platform will undergo scheduled maintenance.

For the duration, you may be unable to access the evolvedaas.com administration portal for desktops. Ability to make a connection to a virtual desktop may be impacted. Existing desktop connections should not be interrupted.
Oct 12, 09:50 EDT
Completed - The scheduled maintenance has been completed.
Oct 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 EDT
Scheduled - Dear Valued Customer,
In order to provide you with the best service possible, Evolve IP will be performing necessary mailbox maintenance to our Hosted Exchange platform on:

Friday, October 16 at 10:00 PM ET to Saturday, October 17 at 5:00AM ET

Impact: While most of the maintenance is not service disruptive, you may be lost connection for short period on your Outlook client. No action needed.
Web Outlook will prompt you to close Outlook and reopen it.
There will be no disruption in mail flow for you and your organization.

If you have any questions, please contact technical support at support@evolveip.net.
Oct 7, 16:15 EDT
Oct 16, 2020
Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020
Completed - The scheduled maintenance has been completed.
Oct 12, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 EDT
Scheduled - In order to provide the most up to date and operational DRaaS VE platform possible, Evolve IP will be upgrading the DRaaS Self Service portal and backup systems to the latest patch level.
During this maintenance the Self Service portal, backup and restore operations will be unavailable.
Any backup jobs that were scheduled or failed during the maintenance period will be retried.
Sep 30, 09:33 EDT
Oct 11, 2020
Oct 10, 2020

No incidents reported.

Oct 9, 2020
Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 EDT
Scheduled - Evolve Hosted Exchange: Maintenance

Dear Valued Customer,
In order to provide you with the best service possible, Evolve IP will be performing necessary upgrades to the Hosted Exchange management platform on Friday 10/9/2020 10:00PM EST to 10/9/2020 11:00PM EST.

Impact: During the maintenance, portal https://portal.evolvedmail.net will be unavailable for the duration of the maintenance. Any other Hosted Exchange services is not disruptive.
Please contact your sales consultant or customer support Email: support@evolveip.net
Oct 7, 16:05 EDT
Oct 8, 2020

No incidents reported.