In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:00 EST
Scheduled - We are performing routine maintenance to add disk capacity to two call center reporting servers. No impact is expected, but it is possible that reports may take longer to execute during the maintenance.
Update - Push notifications and inbound calling functionality on the UC-One iOS app has now been successfully restored through an update on our servers. Video calling functionality will be restored once the updated application is successfully published to the Apple app store.
Oct 25, 17:43 EDT
Update - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues inbound calling issues within UC-One. Evolve IP has completed the final stages of testing the updated software against the version 13 environment and anticipate being able to make it available in the App Store in the next few days. Once approved by Apple, all users with the app will get prompted that an upgrade is available for download.
Oct 24, 17:56 EDT
Identified - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues with UC-One. Chat & presence functionality within the iOS mobile app do not appear to be affected. Android mobile app users appear to be unaffected as well. We have raised concern with our vendor, and we are in the development & testing stage at this point. Once we have completed this stage, we can push out the upgrade to all mobile users to resolve the issue.
Oct 16, 18:01 EDT
UCaaS (US) Under Maintenance
Telephony ? Operational
Applications ? Under Maintenance
Features Operational
Collaboration Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020
Completed - The scheduled maintenance has been completed.
Jan 13, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:00 EST
Scheduled - • Enhanced performance on Admin Dashboard.
• Added ability to launch authenticator app on mobile device when presented with mfa.
• Improved pagination with Clearlogin Directory.
• Bug fixes.
Jan 7, 09:54 EST
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020
Completed - The scheduled maintenance has been completed.
Jan 9, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:01 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 8, 16:26 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 8, 16:24 EST
Scheduled - On Thursday, January 9, 2020 at 10:00 PM EST until 11:00 PM EST, Evolve IP will be performing maintenance to the OSSmosis portal - promoting the latest release of Ossmosis 5 (5.12.0) to the Production Environment.

At the same time, Voice Engineering will be performing routing update of BroadSoft E911 trunks.
Jan 8, 16:20 EST
Completed - The scheduled maintenance has been completed.
Jan 9, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:01 EST
Scheduled - Beginning Wednesday 01/08/2020 at 22:00 EST through Thursday 01/09/2020 at 06:00 Evolve IP will be performing maintenance to a secondary database server that stores call center statistics. Due to the redundant nature of this database cluster no service impact is expected.
Jan 3, 15:41 EST
Jan 7, 2020

No incidents reported.

Jan 6, 2020
Resolved - At 11:22 AM EST, we received an alarm that OSSmosis was in trouble. It was found that users who were logged in were unable to use OSSmosis, and a subset of other users were unable to log in. The systems were restarted and investigation began. During investigation, the system continued to fall into an alarm state and required multiple restarts. Once the issue was identified, partial connectivity was restored at 14:20. At 15:26, full connectivity was restored. The impacted system has been removed from the cluster and will be rebooted during a maintenance window tonight. Server will be tested prior to being re-added to the cluster.
Jan 6, 16:19 EST
Update - We continue to investigate an issue which is affecting a small subset of clients.
Jan 6, 14:34 EST
Investigating - Engineers are currently investigating an issue with Ossmosis performance.
Jan 6, 12:56 EST