Evolve IP Status

Service Under Maintenance

Evolve IP Help Center Operational

Authentication and User Management Operational

Service Desk Portal Operational

UCaaS Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

Recap Operational

Evolve Messaging (SMS/MMS) Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

Data Warehouse Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Under Maintenance

User Dashboard Operational

Admin Console Under Maintenance

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Data Center Core Services Operational

Cleveland, OH Operational

Minneapolis, MN Operational

Norristown, PA Operational

Philadelphia, PA Operational

Las Vegas, NV Operational

Amsterdam, Netherlands Operational

Delft, Netherlands Operational

London, UK Operational

Northamptonshire, UK Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Trend Micro Worry Free Portal Operational

Tenfold CRM Platform Operational

Client Training Center Operational

Data Warehouse Operational

Snowflake Snowflake Data Warehouse (Database) Operational

Snowflake Snowpipe (Data Ingestion) Operational

Snowflake Replication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Knowledge Base Platform Upgrade Jul 13, 2024 21:00-23:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/13/2024 9:00 PM EST
End: 7/13/2024 11:00 PM EST
Duration: 2h
Purpose: We are performing an upgrade to our Knowledge Base platform.
Impact: The Evolve IP Knowledge Base may be intermittently unavailable while the maintenance is in progress.
Required user actions:

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jul 12, 2024 - 22:08 EDT

Ticketing Platform Upgrade Jul 26, 2024 22:00 - Jul 27, 2024 02:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/26/2024 10:00 PM EST
End: 7/27/2024 2:00 AM EST
Duration: 4h
Purpose: We are performing an upgrade to our ticketing platform.
Impact: During this time the Help Portal will be unavailable. If you need to reach Evolve IP support, please call our support phone number at 877.459.4347, Option 2
Required user actions: Please reach out to Evolve IP Support via our phone line for assistance during the upgrade window.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jul 12, 2024 - 22:09 EDT

Upgrade ECS to Release 5.4.25 Jul 28, 2024 02:00-06:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/28/2024 2:00 AM EST
End: 7/28/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.25
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jul 09, 2024 - 11:14 EDT

IaaS Compute Infrastructure Maintenance Jul 30, 2024 20:00 - Jul 31, 2024 04:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/30/2024 8:00 PM EST
End: 7/31/2024 4:00 AM EST
Duration: 8h
Purpose: Upgrading physical server infrastructure that provides compute to the Evolve IP IaaS platform.
Impact: None
Required user actions: No user action needed.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jul 09, 2024 - 11:14 EDT

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Clearlogin US v23.13.0 Deployment

Completed - The scheduled maintenance has been completed.
Jul 23, 01:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:02 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/22/2024 11:00 PM EST
End: 7/23/2024 3:00 AM EST
Duration: 4 Hours
Purpose: Evolve IP's engineers will be upgrading Clearlogin's database infrastructure and backend functionality in order to provide better service.
Impact: Application will be intermittently unavailable during the upgrade and sessions will be reset.
Required user actions: Re-login to Clearlogin after DB update is completed to restart session.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 26, 09:20 EDT

Jul 22, 2024

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Data Warehouse Table Maintenance

Completed - The scheduled maintenance has been completed.
Jul 19, 16:14 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 14:58 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/19/2024 12:00 PM EST
End: 7/19/2024 4:00 PM EST
Duration: 4 hours
Purpose: The data warehouse team are updates related to ECSInteractionSegmentFact table.
Impact: During the maintenance period some may experience slow down while querying ECSInteractionSegmentFact table.
Required user actions: No user action is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jul 8, 14:08 EDT

Jul 18, 2024

Veeam Cloud Connect Cumulative Patch

Completed - The scheduled maintenance has been completed.
Jul 18, 15:20 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 13:02 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/18/2024 1:00 PM EST
End: 7/18/2024 5:00 PM EST
Duration: 4h
Purpose: Engineers will be updating the Veeam Cloud Connect to the latest cumulative patch available from Veeam.
Impact: This update will be applied during business hours in order to minimize the impact on scheduled backup jobs. During the maintenance window, backup and recovery operations will not be available.

Customers utilizing Infrastructure Backup as a Service will not be impacted.
Required user actions: Retry any interrupted backup jobs or allow them to run on their normal schedule. Evolve IP will not be able to retry interrupted jobs, as they are customer managed.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 26, 09:20 EDT

PHL & LAS DaaS Infrastructure Updates

Completed - The scheduled maintenance has been completed.
Jul 18, 00:08 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:33 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/17/2024 10:00 PM EST
End: 7/18/2024 2:00 AM EST
Duration: 4 hrs
Purpose: We are performing software upgrades to the DaaS platform that include bug fixes and patches for known vulnerabilities.
Impact: During this time, you will experience interruptions in the ability to deploy new and manage DaaS desktops via the management portal.

Access to existing desktops that are already powered on should not be impacted.
Required user actions: Please refrain from making changes within your DaaS admin console until after the maintenance window has subsided.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jul 12, 22:10 EDT

Jul 17, 2024

Jul 16, 2024

PHL & LAS IaaS/DRaaS Infrastructure Updates

Completed - The scheduled maintenance has been completed.
Jul 16, 15:44 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:00 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/16/2024 11:00 AM EST
End: 7/16/2024 5:00 PM EST
Duration: 6 hrs
Purpose: We are performing software upgrades to the IaaS/DRaaS platform that include bug fixes and patches for known vulnerabilities.
Impact: During this time, you will experience interruptions in the ability to manage virtual machines via the vCloud portal. For DRaaS customers, you will be unable to perform failover functions within Zerto.
Required user actions: Please refrain from making changes within vCloud director or Zerto (DRaaS) until after the maintenance window has subsided.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jul 12, 22:10 EDT

Jul 15, 2024

Backup as a Service Cumulative Patch

Completed - The scheduled maintenance has been completed.
Jul 15, 12:54 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/15/2024 9:00 AM EST
End: 7/15/2024 1:00 PM EST
Duration: 4h
Purpose: Engineers will be installing the latest cumulative update available for the backend BaaS environment.
Impact: Any jobs that were interrupted during the upgrade will be retried at the conclusion of the maintenance. This update will be applied during business hours in order to minimize the impact on scheduled backup jobs. During the maintenance window, backup and recovery operations will not be available.
Customers utilizing Veeam Backup Agent and Veeam Cloud Connect services will not be impacted.
Required user actions: No user action is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 26, 09:20 EDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.