All Systems Operational
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/4/2022 2:00 AM EST
End: 12/4/2022 2:00 PM EST
Duration: 12hr
Purpose: Evolve IP will perform standard windows patching on the ECS platform.
Impact: Customers may experience a brief outage when services are failed over in ECS
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Nov 18, 2022 - 11:52 EST
Fiber Channel Switch Upgrade in Las Vegas Dec 6, 2022 22:00 - Dec 7, 2022 06:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/6/2022 10:00 PM EST
End: 12/7/2022 6:00 AM EST
Duration: 8
Purpose: We are replacing the legacy Fiber Channel switches in Las Vegas with newer switches that have more capacity (speed and ports)
Impact: Loss of connectivity to a VM/DaaS in a rare case, but proactive checks will be performed to make sure all paths are up and active
Required user actions: N/A

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Nov 18, 2022 - 11:52 EST
Network switch replacement at Norristown PA Data Center Dec 9, 2022 22:00 - Dec 10, 2022 02:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/9/2022 10:00 PM EST
End: 12/10/2022 2:00 AM EST
Duration: 4h
Purpose: Replacing network switch hardware
Impact: A brief loss of connectivity (
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Nov 23, 2022 - 11:59 EST
Upgrade ECS Production to version 5.4.5 Dec 18, 2022 02:00-06:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/18/2022 2:00 AM EST
End: 12/18/2022 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.5

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Nov 29, 2022 - 10:40 EST
Philadelphia Internet router firmware upgrade Jan 6, 2023 22:00 - Jan 7, 2023 02:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 29, 2022 - 14:22 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/6/2023 10:00 PM EST
End: 1/7/2023 2:00 AM EST
Duration: 4 hr
Purpose: Firmware upgrade on a Philadelphia Internet router
Impact: This redundant router will be temporarily removed from service during the maintenance so no impact is expected.
Required user actions: No action is required

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Nov 18, 2022 - 11:52 EST
Past Incidents
Dec 1, 2022

No incidents reported today.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 28, 22:49 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:03 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/28/2022 10:00 PM EST
End: 11/28/2022 11:00 PM EST
Duration: 1
Purpose: Resolve display issues related to Blind Transferred and Call Forwarded calls from MS Teams
Impact: Call processing for new or existing calls is at low risk, however the SBC's are in redundant pairs so no expected impact to service.
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Nov 28, 16:47 EST
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Completed - The scheduled maintenance has been completed.
Nov 22, 22:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 10:44 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/17/2022 10:00 PM EST
End: 11/23/2022 3:00 AM EST
Duration: 8 hours
Purpose: Upgrade to the ESXi hosts that provides services to the virtual infrastructure in out Las Vegas data center.
Impact: The hosts will be upgraded one at a time so no downtime is expected.
Required user actions: No user actions are required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Nov 4, 13:57 EDT
Nov 21, 2022

No incidents reported.

Nov 20, 2022
Completed - The scheduled maintenance has been completed.
Nov 20, 03:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:10 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/20/2022 2:00 AM EST
End: 11/20/2022 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.4

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Nov 4, 13:56 EDT
Nov 19, 2022
Completed - The scheduled maintenance has been completed.
Nov 19, 00:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:02 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/18/2022 10:00 PM EST
End: 11/19/2022 1:00 AM EST
Duration: 3h
Purpose: Firmware upgrade on a Philadelphia Internet router
Impact: This redundant router will be temporarily removed from service during the maintenance so no impact is expected.
Required user actions: No action is required

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Nov 1, 11:14 EDT
Nov 18, 2022
Nov 17, 2022
Resolved - Evolve IP engineering teams have corrected the issue and services have normalized. Reporting users have confirmed access to ECS reports has been restored.
Nov 17, 08:58 EST
Investigating - Evolve IP is investigating reports of users not able to access ECS reports. Engineering teams are reviewing the issue and additional updates will be posted as they become available.
Nov 17, 08:52 EST
Completed - The scheduled maintenance has been completed.
Nov 17, 00:48 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/16/2022 11:00 PM EST
End: 11/17/2022 2:00 AM EST
Duration: 3 hours
Purpose: Routine Maintenance to update expiring SSL certificates on Access servers.
Impact: This is routine maintenance to apply updated SSL certificates. Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish. Maintenance is performed at 11PM EST to mitigate customer impact
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Nov 11, 11:42 EST