Update - We have validated core functionality in iOS 14 for Evolve IP iOS applications (including UC-One and Clearlogin) as well as vendor applications (Citrix and VMware) that are used in our Workspaces and DaaS services. Given the critical nature of our applications in work-from-home environments, any major OS upgrade should be approached with caution to reduce potential drawbacks. In this case, given the unconventional nature of the release from Apple, we continue to advise our customers to delay upgrading until iOS 14 has stabilized over the coming weeks and most application developers have had a chance to further optimize their applications for this new OS.
Sep 16, 22:21 EDT
Update - We have confirmed that Apple's new operating system has become available in the US and we are in process of completing a full regression test on our current version. We strongly suggest that any user within your organization who uses Evolve IP applications on their iOS device not upgrade to iOS14 until we have confirmed compatibility. We will provide further notice and recommendations once we have completed.
Sep 16, 16:52 EDT
Monitoring - On 9/15 Apple announced that they were releasing iOS14 on 9/16 and provided less than 24 hours notice between the end of BETA and General release, which is not typical of a major release. Given historical iOS roll outs, we expect this to become available after 1pm EDT today. Our team is testing to confirm that all Evolve IP apps will function properly in iOS14, and in the interim we strongly suggest that any user within your organization who uses Evolve IP applications on their iOS device not upgrade to iOS14 until we have confirmed compatibility. We will provide notice once that has been confirmed. Thank you.
Sep 16, 12:05 EDT
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS (US) Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ECS Sep 30, 02:00-06:00 EDT
Dear Valued Client,

In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.1 that offers new functionality:

When: Wed, September 30th from 2:00 AM to 6:00 AM EDT

Impact: All ECS applications will experience a few minutes of downtime during this period.

Note: All workstations require Microsoft .NET version 4.8. ECS applications rely upon Microsoft’s .NET framework and this release requires version 4.8 of the .NET software. Please ensure that all client workstations are upgraded to this version using the link at the top of the ECS Application portal.

Release Highlights:
1. The BroadWorks Unification includes the use of the HPBX Phone when an Agent is using Microsoft Teams as the voice endpoint. An Agent will automatically be placed into the Backoffice state if they place or receive a PSTN call inside Teams.
2. Agents will be placed into the Backoffice state when they are on a BroadWorks HPBX call (outside of ECS) and either their Wrap Up timer ends or their Break timer expires.
3. The ECS API Help is presented using the Swagger specification and supports interactive use of the API methods.
4. New 3.05 Conversations report that lists the text transcripts of email, web chat, and SMS (future) interactions.
5. New 7.04 Abandoned Interactions report that summarizes caller patience at different time-based thresholds.
6. New 7.05 Contact Center Performance by Demand that provides the key queue metrics at a Demand level.

For more information about this version, please see the Release Notes section of https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Posted on Sep 23, 10:27 EDT
Orecx Oct 1, 01:00-04:00 EDT
To provide you with the best service possible, Evolve IP will be performing maintenance on the Call Recording recorders on Oct 1 from 1 am through 3 am. Calls WILL NOT be recorded during this maintenance but we do not expect the service to be down any longer than 2 minutes.

NOTE: If you are receiving call recording files with FTP they will be 10x the size then previous, please make sure you have adequate hard drive space. If you use the email function in the web portal depending on the length of the call could be too large to send through email, please use the download function instead.

If you have any questions, please contact your CTA or technical support at 610-964-8000 Option 5 or support@evolveip.net.

Thank you for choosing Evolve IP
Posted on Sep 25, 09:59 EDT
Cisco Oct 2, 22:00 - Oct 3, 00:00 EDT
Evolve IP will be performing scheduled maintenance on October 2nd starting at 10PM EST and ending 12AM EST. Any telephony applications such as UC-1, Call Center, Receptionist, or Unity actively connected may be briefly interrupted but our redundant servers will be available during the maintenance window for traffic continuity. No impact to call processing is expected during this time.
Posted on Sep 25, 16:36 EDT
Past Incidents
Sep 28, 2020

No incidents reported today.

Sep 27, 2020

No incidents reported.

Sep 26, 2020
Completed - The scheduled maintenance has been completed.
Sep 26, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 23:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 15:39 EDT
Scheduled - Evolved Office: HPBX Maintenance Notification

To provide you with the best service possible, Evolve IP will be performing network maintenance on our Carrier Session Border Controllers this Friday, September 25, 2020, at 11:00PM EST until 2:00AM EST Saturday, September 26, 2020. During the maintenance, we do not anticipate any issues with voice services. Should you have any questions or concerns, please feel free to contact our Customer Support Center by calling 1-877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Sep 21, 15:22 EDT
Sep 25, 2020
Sep 24, 2020
Completed - The scheduled maintenance has been completed.
Sep 24, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:06 EDT
Scheduled - Added the ability to define a help desk phrase or question/answer.
Dynamically display AWS public ip addresses to assist with configuring an Active Directory Identity Source.
Added better support for AccessRule webhooks to support change sets and filters.
Allow all settings sections in the v3 dashboard to be accessible with direct links.
Improved the quality of branding logos after they have been uploaded and downscaled.
Added the ability to modify custom css applied directly in the admin portal.
Added the type of mfa being used to the user access reports.
Added the ability to pick from a predefined list of security questions.
Enhanced auditing/security for unlocking an end users AD account.
Added the ability to strip the FQDN from a username before authentication process.
Added better UK SMS support by automatically applying the country code.
Sep 23, 10:38 EDT
Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 EDT
Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.

When: Wednesday September 23rd at 10:00 PM to 4:00 AM EDT.

During this maintenance window, Customers may experience issues connecting to Workspace, including provisioning during the maintenance time period.
Sep 15, 14:29 EDT
Completed - The scheduled maintenance has been completed.
Sep 24, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 EDT
Scheduled - Evolve IP will be performing scheduled maintenance on September 23rd starting at 11PM.

This maintenance will only impact our Platform D cluster and minimal impact to call processing/applications is expected.

Any customer applications such as UC-1, Call Center, Receptionist, or Unity actively connected may be briefly interrupted but our redundant servers will be available during the maintenance window for traffic continuity.
Sep 16, 16:05 EDT
Sep 23, 2020
Completed - The scheduled maintenance has been completed.
Sep 23, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:00 EDT
Scheduled - During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.
Sep 15, 14:43 EDT
Sep 22, 2020
Completed - The scheduled maintenance has been completed.
Sep 22, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:00 EDT
Scheduled - Dear Valued Client,

In order to provide you with the best service possible, Evolve IP will be performing maintenance to the OSSmosis portal:

When: Tuesday, September 22nd from 10:00 PM to 11:00 PM EDT

Impact: You should experience no impact during this maintenance

Highlights Include:
Bug Fixes:
- When accessing the application, the group menu in left navigation was taking a long time to load. Improvements to load time have been made to resolve this latency.
- Data was not being returned and displayed on the FTP tab within the Call Recording section. Data is now populating correctly on the FTP tab.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net
Sep 16, 17:06 EDT
Resolved - Century Link has completed monitoring and have confirmed that no further issues are seen. We have determined that this incident is resolved.
Sep 22, 12:55 EDT
Monitoring - Century Link has addressed the incident and services have been restored. We are currently monitoring.
Sep 21, 20:18 EDT
Update - Century Link tech has identified the incident and is continuing working on a fix for this incident. We will provide further updates as they become available.
Sep 21, 19:13 EDT
Identified - Century Link tech has identified the incident and is currently working on a fix. We will provide further updates when we have more information.
Sep 21, 17:52 EDT
Update - Century Link has been dispatched to the data center and we have confirmed they are on-site. We will provide further updates when we have more information.
Sep 21, 16:48 EDT
Update - CenturyLink has dispatched a technician to their data center to troubleshoot further. We will continue to update as more information becomes available.
Sep 21, 16:07 EDT
Update - Century Link is continuing to troubleshoot this issue. We will provide an update when we have more information.
Sep 21, 14:51 EDT
Update - CenturyLink is dispatching to their data center to troubleshoot further. We will update as more information becomes available.
Sep 21, 13:30 EDT
Update - We have a Critical ticket open with Century Link. They are troubleshooting this issue. We will provide updates when we have more information.
Sep 21, 12:00 EDT
Investigating - We are currently investigating this issue.
Sep 21, 11:20 EDT
ECS
Completed - The scheduled maintenance has been completed.
Sep 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:01 EDT
Scheduled - All ECS applications will experience a few minutes of downtime during this period. This will occur twice during the maintenance period when services move between redundant application servers.
Sep 18, 11:47 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 EDT
Scheduled - Evolve IP will be performing scheduled maintenance on September 21st starting at 10PM EST and concluding at 12AM EST. We will be adding minor configuration to our back-end Dashboard XSP cluster. No impact is expected as this is a minimal change but customers may experience issues with any Dashboard applications connected to this server cluster. There will be other servers available during the maintenance window processing traffic as part of our redundant nature. No impact to call processing is expected.
Sep 21, 15:45 EDT
Sep 21, 2020
Sep 20, 2020
Completed - The scheduled maintenance has been completed.
Sep 20, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 13:00 EDT
Scheduled - EvolveIP will be performing maintenance on the Virtual Datacenter Admin Portal, vcloud.evolveip.net, on Sunday starting at 1:00 p.m. The maintenance should last up to 5 hours.

Through the duration of the maintenance the vCloud portal will be unavailable for administrative actions. All virtual machines running on the platform will remain running, but will be unavailable through the vCloud portal.

Once the maintenance is complete access to the vCloud portal will be restored.
Sep 18, 11:37 EDT
Sep 19, 2020
Completed - The scheduled maintenance has been completed.
Sep 19, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 15:19 EDT
Scheduled - In order to provide you with the best service possible, Evolve IP will be performing maintenance to the Evolve IP Help Center:

When: Saturday, September 19th from 9:00 PM to 11:00 PM EDT

Impact: During this maintenance window you may be logged out of the Evolve IP Help Center portal and prompted to log back in

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
Sep 18, 15:16 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 EDT
Scheduled - In order to provide you with the best service possible, Evolve IP will be performing routine network maintenance on Friday September 18th starting at 10 PM ET until 1 AM ET. During this time, there will be brief application interruptions to all UC-1 Communicator applications. No impact to call processing or other hosted applications is to be expected during this maintenance.
Sep 9, 16:58 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:02 EDT
Scheduled - Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing an standard network maintenance from Friday 9/18/2020 11:00 PM EST to Friday 9/18/2020 11:45 PM EST in our Philadelphia data center. No downtime is expected during this window.

Please contact your sales consultant or customer support at 610-964-8000 option 5 if you have any questions. Email: support@evolveip.net
Sep 14, 16:30 EDT
Sep 18, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:00 EDT
Scheduled - Evolved Office: HPBX Maintenance Notification

To provide you with the best service possible, Evolve IP will be performing network maintenance on call recording and voice mail platforms on Friday, September 18, 2020, at 6PM EST until 12AM EST Saturday, September 19, 2020. During the maintenance, you might experience interruptions in accessing and saving voicemail and call recordings.

Should you have any questions or concerns, please feel free to contact our Customer Support Center by calling 1-877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Sep 14, 15:18 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:00 EDT
Scheduled - To provide you with the best service possible, Evolve IP will be performing maintenance on the Call Recording recorders on Sept 18th from 1:00 AM through 2:00 AM.

Calls WILL NOT be recorded during this maintenance but we do not expect the service to be down longer than 1 minute. If you have any questions, please contact your CTA or technical support at 610-964-8000 Option 5 or support@evolveip.net.

Thank you for choosing Evolve IP.
Sep 14, 11:39 EDT
Sep 17, 2020
Resolved - This incident has been resolved.
Sep 17, 13:51 EDT
Monitoring - The issue has been identified and was related to client provider issues beyond carriers we directly peer with. As of 12:03PM ET the event has passed and we will continue to monitor.
Sep 17, 12:36 EDT
Investigating - We are currently investigating reported latency with our cloud connect appliance.
Sep 17, 11:56 EDT
Sep 16, 2020
Sep 15, 2020

No incidents reported.

Sep 14, 2020
Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 01:00 EDT
Scheduled - To provide you with the best service possible, Evolve IP will be performing maintenance on the Call Recording recorders on Sept 14th from 1:00 AM through 2:00 AM.

Calls WILL NOT be recorded during this maintenance but we do not expect the service to be down longer than 1 minute. If you have any questions, please contact your CTA or technical support at 610-964-8000 Option 5 or support@evolveip.net.

Thank you for choosing Evolve IP.
Sep 10, 14:18 EDT