Evolve IP Status

UC-One/iOS version 13 issue

Update - Push notifications and inbound calling functionality on the UC-One iOS app has now been successfully restored through an update on our servers. Video calling functionality will be restored once the updated application is successfully published to the Apple app store.
Oct 25, 17:43 EDT

Update - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues inbound calling issues within UC-One. Evolve IP has completed the final stages of testing the updated software against the version 13 environment and anticipate being able to make it available in the App Store in the next few days. Once approved by Apple, all users with the app will get prompted that an upgrade is available for download.
Oct 24, 17:56 EDT

Identified - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues with UC-One. Chat & presence functionality within the iOS mobile app do not appear to be affected. Android mobile app users appear to be unaffected as well. We have raised concern with our vendor, and we are in the development & testing stage at this point. Once we have completed this stage, we can push out the upgrade to all mobile users to resolve the issue.
Oct 16, 18:01 EDT

UCaaS (US) Degraded Performance

Telephony Operational

Applications Degraded Performance

Features Operational

Collaboration Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ossmosis 5 Nov 20, 22:00-23:00 EST

We will be promoting the latest release of Ossmosis 5 (5.6.3) to the Production Environment
Posted on Nov 13, 13:57 EST

Past Incidents

Nov 18, 2019

No incidents reported today.

Nov 17, 2019

Sync

Completed - The scheduled maintenance has been completed.
Nov 17, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 EST

Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Saturday November 16th at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Sync Services will be unavailable.
Nov 6, 15:13 EST

Nov 16, 2019

Broadsoft Network Server

Completed - The scheduled maintenance has been completed.
Nov 16, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 EST

Scheduled - In order to provide you with the best service possible, Evolve IP will be performing network maintenance on our Network servers on Friday 11/15/2019 at 11:00 PM EST to Saturday 11/16/2019 at 6:00 AM EST.

Service Impact
• May experience slowness with calling out.
• May not be able to make any call flow changes or provision new users during this period.

Should you have any questions, please feel free to contact our Customer Support Center by calling 877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Nov 8, 17:19 EST

Nov 15, 2019

Broadsoft MS24-27

Completed - The scheduled maintenance has been completed.
Nov 15, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 EST

Scheduled - Voice Engineering will be performing network maintenance on Broadsoft media servers MS24 through to MS27 on Thursday, November 14th starting at 10:00 PM EST until Friday, November 15th at 12:00 AM EST. The Broadsoft media servers manage media recording (call recording) and media playback (ivr, auto attendant, ring back) services. During the maintenance we do not expect any impact on services.
Nov 11, 16:14 EST

Nov 14, 2019

Evolve IP DaaS Performance

Resolved - Evolve IP Engineering teams have added additional storage resources to the DaaS infrastructure to accommodate for the additional load on the platform. All key metrics are now reporting normal.
Nov 14, 08:33 EST

Identified - Dear Valued Customer,

Due to the recent Microsoft Cumulative updates (Win 10/ Server OS) some DaaS clients are experiencing degraded performance across their desktops and datastores. Evolve IP recommends that clients disable automatic downloads/ installation of windows updates. We advise clients perform all patching and patch download activity after hours during planned maintenance windows.

Note : The Evolve IP Engineering team is actively implementing measures on the storage platform to help alleviate the abnormal download activity.

A guide for Win10 update GPO’s can be found here:
Link: https://support.evolveip.net/display/EIQ/DaaS+3+-+Windows+10+Feature+Updates
Nov 13, 16:56 EST

Update - Engineers continue to work with the platform vendor to identify the cause of the performance degradation.
Nov 13, 13:46 EST

Update - Engineers continue to investigate DaaS performance for some users.
Nov 13, 12:36 EST

Investigating - Engineers are currently investigating DaaS performance for some users. Users may experience degraded performance at this time. We will provide more information as it becomes available.
Nov 13, 10:38 EST

Nov 12, 2019

Evolve IP DaaS Performance

Resolved - This incident has been resolved.
Nov 12, 21:50 EST

Identified - One of many storage controllers in our East Coast availability zone experienced an issue but not a complete failure and this resulted in degraded performance for some users. In consultation with the platform vendor we removed the storage controller from the production array. The affected users are currently experiencing higher than normal latency as the array recovers.
Nov 12, 18:09 EST

Update - We are continuing to investigate this issue.
Nov 12, 17:13 EST

Investigating - Engineers are currently investigating DaaS performance for some users. Users may have experienced a disconnect and degraded performance upon logging back in. We will provide more information as it becomes available.
Nov 12, 17:09 EST

Clearlogin

Completed - The scheduled maintenance has been completed.
Nov 12, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 EST

Scheduled - Biweekly software upgrade for clearlogin.
Nov 6, 16:05 EST

Nov 10, 2019

ECS

Completed - The scheduled maintenance has been completed.
Nov 10, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 02:00 EST

Scheduled - As part of ongoing system stability maintenance, the service can be unavailable
Nov 7, 02:00 EST

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

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