Monitoring - On September 8th Evolve IP sent email notification to our UC-One Collaborate customers regarding a possible incompatibility that was discovered by Cisco in preparation for Apple’s iOS 15 upgrade. Apple released iOS 15 today, 9/20/2021. Please remind your UC-One users that have iPhones or iPads that they should NOT accept the iOS 15 upgrade until an updated version of UC-One can be published. Our team has been working diligently to create and test a compatible update and expect to release this to Apple tomorrow, 9/21/2021, for their final approval and distribution via the App Store; this typically takes several days for Apple to publish an updated version. Once your users have received the UC-One update then they may proceed with the iOS update if they choose to do so. This does not affect Android mobile or Windows PC clients.
Sep 21, 09:44 EDT
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/17/2021 8:00 PM EST
End: 9/17/2021 10:00 PM EST
Duration: 2
Purpose: Engineering will be increasing system resources on two call routing servers. The servers are redundant, and traffic will be redirected prior to work starting on each of the servers to minimize any potential impact.
Impact: While unexpected, customers may experience longer than normal call set up on outgoing calls.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 14, 14:01 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/19/2021 1:00 AM EST
End: 9/19/2021 7:00 AM EST
Duration: 6h
Purpose: Evolve IP will perform standard windows patching on ECS Application Servers.
Impact: Customers may experience a brief outage when services are failed over in ECS
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 14, 14:00 EDT
Unity Suite - Upgrade Sep 24, 00:00-00:59 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/24/2021 12:00 AM EST
End: 9/24/2021 12:59 AM EST
Duration: 1 hr
Purpose: Dear Valued Client, In order to continue to provide world-class service and customer support, Evolve IP will be upgrading our Unity client suite – Desktop, Agent, Supervisor and Reception. A mandatory upgrade will occur September 24th.

Unity Upgrade
Current version: 6.7.6.1
Future version: 8.5.3.0

Start: Self Service beginning Aug 19th, 2021 End: N/A Duration: Minimum - little to no impact on service up-time

Unity 8.5.3.0 introduces many significant enhancements, including new features, bug fixes and more. Here are a few highlighted enhancements:
• Unity now integrates with these CRMs for contact searches, call popping and activity log entry
o Sugar
o Zoho
o Zendesk
• Voicemail control enhancements
• Enhanced and simplified Chat bubble text manipulation
• Unity can now be configured to show previous redirections for queued calls, for example if a call overflowed from one call center to another, or if it was routed through an Auto Attendant.
Impact: The system should incur no downtime during the upgrade.
Required user actions: Please restart your system at the completion of the maintenance, at which time you will be asked to accept the new version.

For those who wish to push the upgrade out systemically on their own prior to Sept 24th, installer files can be found here:

https://support.evolveip.net/display/EIQ/Unity+Suite+of+Products+-+Downloads

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 14, 14:15 EDT
UC-One Collab Desktop Upgrade Sep 24, 03:00-06:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/24/2021 3:00 AM EST
End: 9/24/2021 6:00 AM EST
Duration: 3 hrs
Purpose: Organizations utilizing UC-One Collab Desktop app (versions 22.2.X, 22.7.X or 22.9.10) will be upgraded to version 22.9.21. The upgraded client fixes bugs and prepares your systems for the upcoming Broadworks Release 24 upgrade.

Known Bug Fixes:
 Conference participant list related fixes
 Login after password reset improvement
 Communicator Desktop issues with Presence-on-Demand and Full-Enterprise-Directory menu
 Communicator Desktop 22.9.10 One-way-audio.
 Desktop client does not update user’s presence status based on Outlook settings





Impact: As of August 21th, you will be prompted on your next login with an optional download of the new application. After August 27th, your only choice is to accept the mandatory upgrade.
Required user actions: You have the following options:
1) Proactively download the upgraded application by visiting the link below
2) Opt for the new application after August 20th
3) Accept the mandatory update after August 27th

https://support.evolveip.net/display/EIQ/UC-One+Collaborate+Application+Downloads+v22.9.21

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 3, 10:59 EDT
Security Updates Sep 27, 22:00 - Sep 28, 04:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/27/2021 10:00 PM EST
End: 9/28/2021 4:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, Evolve IP will be applying security patching to our compute platform.


Impact: During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.
Required user actions: n/a

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 14, 13:58 EDT
Security Updates Sep 28, 22:00 - Sep 29, 04:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/28/2021 10:00 PM EST
End: 9/29/2021 4:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, Evolve IP will be applying security patching to our compute platform.
Impact: During this maintenance window, Customers may experience issues connecting to Workspace, including provisioning during the maintenance time period.
Required user actions: n/a

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 14, 13:54 EDT
UC-One Collab Desktop Upgrade Oct 1, 03:00-06:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 10/1/2021 3:00 AM EST
End: 10/1/2021 6:00 AM EST
Duration: 3 hrs
Purpose: Organizations utilizing UC-One Collab Desktop app (versions 22.2.X, 22.7.X or 22.9.10) will be upgraded to version 22.9.21. The upgraded client fixes bugs and prepares your systems for the upcoming Broadworks Release 24 upgrade.

Known Bug Fixes:
 Conference participant list related fixes
 Login after password reset improvement
 Communicator Desktop issues with Presence-on-Demand and Full-Enterprise-Directory menu
 Communicator Desktop 22.9.10 One-way-audio.
 Desktop client does not update user’s presence status based on Outlook settings





Impact: As of September 24th, you will be prompted on your next login with an optional download of the new application. After October 1st, your only choice is to accept the mandatory upgrade.
Required user actions: You have the following options:
1) Proactively download the upgraded application by visiting the link below
2) Opt for the new application after August 24th
3) Accept the mandatory update after October 1st

https://support.evolveip.net/display/EIQ/UC-One+Collaborate+Application+Downloads+v22.9.21

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 14, 14:16 EDT
OSSmosis v5.5 into US Production Oct 5, 22:00 - Oct 12, 00:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 10/5/2021 10:00 PM EST
End: 10/5/2021 12:00 AM EST
Duration: 2h
Purpose: Release OSSmosis version 5.5. This update will include many small UI improvements, and larger backend optimizations and fixes.
Impact: You should experience no impact during this maintenance
Required user actions: In order to provide you with the best possible service, Evolve IP will be performing OSSmosis portal maintenance on Tuesday, October 5th, at 10:00PM EST.

The maintenance should last for no longer than 2 hours, and you should not experience any impact to your usual workflow during this time.

This update will include many small UI improvements, and larger backend optimizations and fixes.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 21, 12:06 EDT
Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

Unresolved incident: iOS 15 Upgrade / UC1.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 06:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 04:27 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/19/2021 1:00 AM EST
End: 9/19/2021 7:00 AM EST
Duration: 6h
Purpose: Evolve IP will perform standard windows patching on ECS Application Servers.
Impact: Customers may experience a brief outage when services are failed over in ECS
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Sep 14, 09:04 EDT
Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 21:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:07 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/17/2021 8:00 PM EST
End: 9/17/2021 10:00 PM EST
Duration: 2
Purpose: Engineering will be increasing system resources on two call routing servers. The servers are redundant, and traffic will be redirected prior to work starting on each of the servers to minimize any potential impact.
Impact: While unexpected, customers may experience longer than normal call set up on outgoing calls.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Sep 14, 07:59 EDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - This incident has been resolved.
Sep 15, 16:35 EDT
Update - We are continuing to work on a fix for this issue.
Sep 14, 16:13 EDT
Identified - On August 31st, patches and updates were applied to our SYNC platform to fix existing bugs and maintain adequate performance.


After patches were applied, multiple problems and incidents were reported. After further investigation, we engaged with the vendor support of this service.




Due to this incident, we have seen problems in these areas:

• Azzaron clients hosted in Citrix (due to the profile sync using SYNC)

• File Shares utilizing SYNC

• Scanners mapped to local machines and syncing to virtual apps using SYNC


Currently, we are discussing and coordinating a solution and working towards the possible retirement of the SYNC platform and replacing it with SharePoint and Onedrive.
Sep 14, 16:12 EDT
Sep 14, 2021
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.