All Systems Operational
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS (US) Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
BaaS Mar 6, 10:00-12:00 EST
In order to continue providing world-class datacenter services Evolve IP will be patching the Self-Service backup platform on Saturday March 6th starting at 10:00 a.m. eastern, ending at 2:00 p.m. eastern.

During this maintenance the Self-Service portal might be unavailable at times. If a restore is needed while the portal is undergoing maintenance, please create a support ticket with Evolve IP support at https://www.evolveip.net/support/contact-support.
Posted on Feb 24, 17:05 EST
Past Incidents
Mar 1, 2021

No incidents reported today.

Feb 28, 2021
Completed - The scheduled maintenance has been completed.
Feb 28, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 21:30 EST
Scheduled - Dear Valued Client,

In order to continue to provide world class service and support , Evolve IP will be performing routine maintenance to the Evolve IP Help Center:

When: Sunday, February 28th from 9:30 PM to 10:30 PM EST

Impact: During this maintenance you should not experience any impact.

If you have any questions or have an urgent incident please call the Evolve IP Help Center at 877.459.4347, Option 2 if you can not access the Evolve IP Help Center https://help.evolveip.net during the maintenance window.
Feb 28, 11:18 EST
ECS
Completed - The scheduled maintenance has been completed.
Feb 28, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 02:00 EST
Scheduled - Dear Valued Client,

In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.2 that offers new functionality:

When: Sunday, February 28th from 2:00 AM to 6:00 AM EST

Impact: All ECS applications will experience a few minutes of downtime during this period.

Release Highlights:

The Auto Answer Interaction capability can be activated separately by media type. For phone calls, a configurable delay can be added to allow time for the Agent’s workstation to launch the business application “screen pop” to ensure synchronized delivery to the Agent.

For outbound emails, a new ECS SMTP Relay capability enables organizations the flexibility of sending emails from any address configured inside Setup. By enabling ECS as an authorized sender of the client’s email domains, the contact center gains the ability to easily send from any email account or address without the need for individual account authentication or concerns about the recipient’s email solution displaying phishing or spam warnings.

For more information about this version, please see the Release Notes at https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite+5.3.2+Release+Notes .

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________

Evolve IP Client Care

877.459.4347, Option 2

support@evolveip.net
Feb 16, 08:14 EST
Feb 27, 2021
Completed - The scheduled maintenance has been completed.
Feb 27, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 21:30 EST
Scheduled - Dear Valued Client,

In order to continue to provide world class service and support, Evolve IP will be performing an upgrade to the Evolve IP Help Center for enhanced performance:

When: Saturday, February 27th from 9:30 PM to 10:30 PM EST

Impact: During the maintenance we do not expect any issues. If you have any questions, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Feb 27, 11:37 EST
Completed - The scheduled maintenance has been completed.
Feb 27, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 22:00 EST
Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Friday February 26. 2021 at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Customers may experience issues connecting to Workspace, including provisioning during the maintenance time period.
Feb 17, 10:33 EST
Feb 26, 2021
Resolved - This incident has been resolved.
Feb 26, 07:58 EST
Update - We are continuing to monitor for any further issues.
Feb 24, 09:59 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 15:18 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 23, 10:34 EST
Investigating - We are currently investigating this issue.
Feb 23, 08:21 EST
Completed - The scheduled maintenance has been completed.
Feb 26, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 22:00 EST
Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Thursday February 25. 2021 at 10:00 PM to 4:00 AM EDT.

During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.
Feb 17, 10:44 EST
Completed - The scheduled maintenance has been completed.
Feb 26, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 22:00 EST
Scheduled - In order to continue providing world class datacenter services Evolve IP will be upgrading the pair of load balancing appliances that provides Workspace Application and Desktop sessions.

The maintenance is scheduled to start on Thursday February 25th at 10:00 p.m. Eastern and complete on Friday February 26th at 4:00 a.m. Eastern.

During the maintenance the secondary load balancer will be upgraded first. Once complete the primary appliance will be failed over to a secondary role. During this failover it is possible you may see a short pause in any connected sessions. This pause typically lasts no longer than a second or two, during which your connect session screen may dim to indicate the pause.

The newly failed over secondary appliance will then be upgraded, completing the upgrade process.
Following the upgrade both systems will resume normal highly available operations.
Feb 16, 15:22 EST
Feb 25, 2021
Feb 24, 2021
Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 22:01 EST
Scheduled - Renamed Unified Workspace to Digital Workspace in user dashboard.
Improved handling of CLD CSV uploads.
Updated default app tile icon.
Feb 19, 08:44 EST
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 EST
Scheduled - Dear Valued Client,

In order to continue to provide world class service and support , Evolve IP will be adding nodes to the Evolve IP Help Center for enhanced performance:

When: Saturday, February 20th from 9:00 PM to 11:00 PM EST

Impact: During the maintenance we do not expect any issues however you may experience slower then normal speeds as we add the two additional nodes and data is synchronized across the cluster.

If you have any questions or have an urgent incident please call the Evolve IP Help Center at 877.459.4347, Option 2 if you can not access the Evolve IP Help Center https://help.evolveip.net during the maintenance window.
Feb 17, 10:20 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 15:00 EST
Scheduled - We have been notified by Kakapo Systems, the provider of the Unity suite of applications, that they will be performing emergency maintenance within their data center Thursday, February 18th at 3:00 PM EST. They will be failing the connections over to their backup data center to reduce impact. To utilize the backup data center, please confirm that any firewall rules contain the backup IPs. These are the same IPs that are used in the case of an emergency failover, so it is likely already configured, and this is notice is being provided to allow time to confirm they are included.

portal.unityclient.com
Current address: 185.42.19.40
New address: 83.142.25.185

im.unityclient.com
Current address: 185.42.19.38
New address: 83.142.25.183
Feb 17, 11:09 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 13:00 EST
Scheduled - In order to continue providing world class datacenter support Evolve IP will be upgrading the vCloud platform.

The maintenance is scheduled for Saturday, February 20th starting at 1:00 p.m. Eastern and is scheduled for completion at 7:00 p.m. Eastern.

During the maintenance virtual machines will continue to run as normal.
However, administrative tasks such as power actions and console access will be unavailable. Backup, restore, and replication services will also be unavailable during the maintenance. If any restores are needed you can reach out to Evolve IP support to complete if needed.

Once the maintenance complete any failed backups will be retried and all replication will resume.
Feb 9, 17:17 EST
Feb 19, 2021

No incidents reported.

Feb 18, 2021
Resolved - Test has been completed.
Feb 18, 16:14 EST
Investigating - This is ONLY a test. Please ignore this notification
Feb 18, 16:00 EST
Postmortem - Read details
Feb 18, 18:20 EST
Resolved - At12:45PM ET our main webpage was inaccessible for about 45 minutes. This has been resolved at 1:30PM ET.
Feb 18, 15:41 EST
Feb 17, 2021
Resolved - Microsoft Update: We’ve completed all recovery processes and have confirmed through extended monitoring that the issue is resolved.
Feb 17, 21:36 EST
Monitoring - Update from Microsoft: A majority of the impact has been mitigated. We're monitoring the service to ensure full restoration and will take any necessary action if impact persists.
Feb 17, 17:47 EST
Update - Update: Microsoft has rerouted services to alternate infrastructure, and the impact to message delivery has been mitigated. We're continuing to investigate remediation options for Teams live events and chat creation.
Feb 17, 16:44 EST
Update - Microsoft is continuing to investigate this issue.
Feb 17, 14:13 EST
Investigating - Per Microsoft, users may experience delays in sending and receiving chat messages when using Teams or be unable to join live events.
More info: This issue is affecting the desktop and mobile clients; however, the impact may present itself differently for the affected users.
Current status: We're rerouting some services to alternate infrastructure in order to alleviate some strain within the affected infrastructure. In parallel, we're continuing to evaluate long-term solutions to restore service.
Scope of impact: This issue may impact users in North and South America if their requests are routed through the impacted infrastructure in North America.
Start time: Wednesday, February 17, 2021, 7:40 AM (12:40 PM UTC)
Root cause: A potential networking issue is causing delays for users when sending and receiving chat messages or joining Teams live events. Next update by: Wednesday, February 17, 2021, 2:00 PM (7:00 PM UTC)
https://downdetector.com/status/teams/news/368930-problems-at-microsoft-teams/
Feb 17, 13:59 EST
Feb 16, 2021

No incidents reported.

Feb 15, 2021
Postmortem - Read details
Feb 18, 11:07 EST
Resolved - Services have continued to function normally and this incident is being marked resolved. A Service Incident Report, detailing root cause, will be made available in 5 business days.
Feb 15, 18:23 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 15, 12:55 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 15, 12:37 EST
Investigating - We are currently investigating this issue.
Feb 15, 12:17 EST