All Systems Operational
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/29/2022 2:00 AM EST
End: 5/29/2022 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.10.1

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on May 11, 10:52 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/2/2022 10:00 AM EST
End: 6/2/2022 2:00 PM EST
Duration: 4h
Purpose: Upgrade Veeam Service Provider Console to provide latest functionality and security updates.
Impact: During the maintenance, customers utilizing Veeam Physical Agent backups will not be able to access the Veeam Physical Agent Administration Portal (vcc-east-portal.evolveip.net). All backup functionality will continue as normal. Customers utilizing Evolve IP Infrastructure Backup As A Service will not be impacted.
Required user actions: None required. Reach out to Evolve IP support if additional assistance is needed.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on May 20, 16:00 EDT
Network Switch Maintenance Philadelphia PA Jun 3, 22:00 - Jun 4, 01:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/3/2022 10:00 PM EST
End: 6/4/2022 1:00 AM EST
Duration: 3h
Purpose: This is a network switch equipment refresh.
Impact: None.
Required user actions: None.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on May 17, 11:29 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/12/2022 1:00 AM EST
End: 6/12/2022 6:00 AM EST
Duration: 5 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on May 3, 17:28 EDT
Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022

No incidents reported.

May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 23:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 23:19 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/19/2022 11:00 PM EST
End: 5/20/2022 5:00 AM EST
Duration: 6h
Purpose: We will be removing older soon to expire licensing. As a result the load balancers might need rebooted.
The non-active load balancer would be rebooted first. Once we validate licensing is pulling correctly we would failover so that the recently rebooted load balancer would become the primary.
Typically a failover occurs without any impact to the underlying services.
Once the failover is complete we would reboot the new secondary load balancer and validate both members of the availability pair are pulling the correct licensing.
Impact: There should be no impact to the load balanced services.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 6, 11:41 EDT
May 18, 2022
Resolved - Evolve IP engineering has seen services normalized and this issue is being closed out as resolved. Please reach out to Evolve IP Support to report any ongoing issues.
May 18, 12:19 EDT
Monitoring - Evolve IP has seen this issue cleared as desktops are rebooted. If a desktop continues to experience issues after a reboot, please contact Evolve IP for additional support. Evolve IP will continue to monitor services closely and proactively reboot impacted desktops.
May 18, 10:04 EDT
Update - Evolve IP continues to remediate impacted desktops. Select desktops continue to experience issues after reboots, and Evolve IP has opened a high priority case with a vendor to help assist with the underlying issue. Impacted users may still have issues with inaccessible desktops.
May 18, 09:29 EDT
Identified - Evolve IP has identified the issue and has failed over the impacted hardware. Select individual desktops may need to be rebooted to restore services. Evolve IP engineers are actively rebooting those desktops.
May 18, 08:43 EDT
Investigating - Evolve IP Support is investigating multiple reports of individual desktops being inaccessible by users. Engineering teams are engaged and looking into the issue. Additional updates will be provided as they become available.
May 18, 08:24 EDT
Completed - The scheduled maintenance has been completed.
May 18, 11:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 11:11 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/17/2022 10:00 PM EST
End: 5/18/2022 4:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, Evolve IP will be applying security patching to our compute platform.
When: Tuesday May 17th, 2022 at 10:00 PM to 4:00 AM EDT.
Impact: During this maintenance window, Customers may experience issues connecting to Workspace, including provisioning during the maintenance time period.
Required user actions: n/a

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 6, 11:41 EDT
May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 16:47 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/26/2022 10:00 PM EST
End: 4/27/2022 4:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, Evolve IP will be applying security patching to our compute platform.
When: Tuesday April 26th, 2022 at 10:00 PM to 4:00 AM EDT.
Impact: During this maintenance window, Customers may experience issues connecting to Workspace, including provisioning during the maintenance time period.

Required user actions: n/a

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Apr 19, 12:10 EDT
Completed - The scheduled maintenance has been completed.
May 17, 14:06 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/16/2022 10:00 PM EST
End: 5/17/2022 4:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, Evolve IP will be applying security patching to our compute platform.
When: Monday May 16th, 2022 at 10:00 PM to 4:00 AM EDT.
Impact: During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.
Required user actions: n/a

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 6, 11:41 EDT
May 16, 2022
Completed - The scheduled maintenance has been completed.
May 16, 06:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 05:00 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/16/2022 5:00 AM EST
End: 5/16/2022 6:00 AM EST
Duration: 1 hour
Purpose: Fix the ECS Report Scheduler App which doesn’t allow to create new subscriptions or update existing ones
Impact: Report scheduler app will not be available for 10 minutes during the update
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 15, 14:39 EDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Completed - The scheduled maintenance has been completed.
May 13, 23:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:00 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/13/2022 10:00 PM EST
End: 5/14/2022 1:00 AM EST
Duration: 3h
Purpose: This is a network switch equipment refresh.
Impact: None.
Required user actions: None.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 3, 17:28 EDT
May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 02:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 02:08 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/12/2022 2:00 AM EST
End: 5/12/2022 4:00 AM EST
Duration: 2 hours
Purpose: We identified a system configuration that needs to be updated. We will perform emergency restarts of all ECS services, during which time ECS will be unavailable for approximately 2-3 minutes between 02:00 and 04:00 AM Eastern time.
Impact: We identified a system configuration that needs to be updated. We will perform emergency restarts of all ECS services, during which time ECS will be unavailable for approximately 2-3 minutes between 02:00 and 04:00 AM Eastern time.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 11, 11:06 EDT
May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 21:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/11/2022 9:00 PM EST
End: 5/11/2022 11:00 PM EST
Duration: 2h
Purpose: This is a blue/green cutover that will result in improved redundancy for some components of the application.
Impact: A brief interruption (a minute or less) in real-time events being shipped to Monet is expected.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Apr 26, 10:42 EDT
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022
Completed - The scheduled maintenance has been completed.
May 8, 05:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 02:04 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/8/2022 2:00 AM EST
End: 5/8/2022 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.9.

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Apr 5, 10:40 EDT
May 7, 2022

No incidents reported.