All Systems Operational
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS (US) Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DaaS Dec 4, 23:00 - Dec 5, 01:00 EST
On Friday December 4, 2020 from 11:00 PM - 1:00 AM Eastern, DaaS will undergo planned maintenance.

Inside their evolvedaas.com Portal, customers will be unable to perform desktop assignment adds or changes; including provisioning and deprovisioning desktops, submitting power on, power off, or reset operations for the duration of the maintenance window.

Creating a new desktop connection may be interrupted, however existing desktop sessions should not be impacted.
Posted on Nov 25, 10:53 EST
vCloud Dec 5, 13:00-19:00 EST
In order to continue providing world-class datacenter operations EvolveIP will be performing maintenance on the las-vcloud.evolveip.net Infrastructure as a Service platform starting on December 5th at 1:00 p.m. Eastern time. The maintenance is planned to take approximately 6 hours.

During the maintenance window the vCloud administrative system will be unavailable. However all virtual machines will continue to run as normal. Backup, restore, and replication services will be paused during the maintenance. They will resume their normal operations following the maintenance window. Any missed or failed backup jobs will be retried following the maintenance window.
Posted on Nov 23, 10:09 EST
ECS Dec 6, 02:00-06:00 EST
Dear Valued Client,

In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.2 that offers new functionality:

When: Wed, December 6th from 2:00 AM to 6:00 AM EST

Impact: All ECS applications will experience a few minutes of downtime during this period.

Release Highlights:

The Auto Answer Interaction capability can be activated separately by media type. For phone calls, a configurable delay can be added to allow time for the Agent’s workstation to launch the business application “screen pop” to ensure synchronized delivery to the Agent.

For outbound emails, a new ECS SMTP Relay capability enables organizations the flexibility of sending emails from any address configured inside Setup. By enabling ECS as an authorized sender of the client’s email domains, the contact center gains the ability to easily send from any email account or address without the need for individual account authentication or concerns about the recipient’s email solution displaying phishing or spam warnings.

For more information about this version, please see the Release Notes at https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite+5.3.2+Release+Notes .

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________

Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Posted on Nov 24, 16:30 EST
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020
ECS
Completed - The scheduled maintenance has been completed.
Nov 22, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 02:01 EST
Scheduled - Dear Valued Client,

In order to provide you with the best service possible, we will be performing routine platform maintenance.

When: Sunday, November 22nd from 2:00 AM to 6:00 AM EST
Impact: All ECS applications will experience a few minutes of downtime during this period.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
________________________

Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Nov 19, 15:44 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:00 EST
Scheduled - Dear Valued Client,

In order to provide you with the best service possible, platform maintenance has been scheduled.

When: Saturday, November 21st 11:00 PM to 3:00 AM EST
Impact: the WFBS-SVC management console will have no services available during this timeframe.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
Nov 19, 15:57 EST
Nov 21, 2020
Nov 20, 2020

No incidents reported.

Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 21:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:31 EST
Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform. During the maintenance the vCloud admin portal will be unavailable. However, virtual machines will continue to run.

Replication will be paused during the maintenance and will resume once completed.
Any missed or failed backups will be retried once the maintenance is complete.
Nov 19, 10:23 EST
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020
Completed - The scheduled maintenance has been completed.
Nov 16, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 EST
Scheduled - Allow JWT secret to be applied/generated during initial app creation.
Improve readability of selected user on admin reports.
Added new api to allow push mfa to work in offline mode.
Added role change report to admins.
Added user pin searching to admins.
Added specific MFA type to access reports.
Added support for admins to update additional advanced properties in SAML apps.
Added ability to display password policy directly from an Active Directory Identity Source.
Added ability for admins to manage user level push mfa registrations without impersonation.
Added browser extension support for Microsoft Edge.
Added additional information in admin reporting for mobile app.
Added application level debug controls for admins.
Improved icons used for MFA types and identity sources.
Improved user avatar upload process with loading indicator.

Fixed issue in Microsoft Edge where multiple password reveal icons would show in input box.
Fixed issue when saving and logging into a password application via user dashboard.
Made spelling correct on ECS Identity Source display name.
Nov 12, 13:51 EST
Nov 15, 2020
ECS
Completed - The scheduled maintenance has been completed.
Nov 15, 06:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:01 EST
Scheduled - Dear Valued Client,

In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment with a few hotfixes:

When: Sunday, November 15th from 2:00 AM to 6:00 AM EST

Impact: All ECS applications will experience a few minutes of downtime during this period.

This release contains the following fixes:

A call that is either Missed or Rejected by an Agent results in a call that cannot be answered. In this instance, the Interaction appears to Agents and Supervisors as a real call and is actually a “phantom call”. These calls cannot be answered and appear in the Supervisor real-time metrics as a waiting call.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.

_________________________

Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Nov 12, 14:41 EST