Service Under Maintenance
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
Evolve Messaging (SMS/MMS) Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
Data Warehouse Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Under Maintenance
User Dashboard Operational
Admin Console Under Maintenance
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Data Warehouse Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Replication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LAS DaaS Provider Upgrade Jun 25, 2024 21:00 - Jun 26, 2024 00:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/25/2024 9:00 PM EST
End: 6/26/2024 12:00 AM EST
Duration: 3h
Purpose: Evolve IP Engineers will be upgrading service provider infrastructure LAS DaaS customers.
Impact: During upgrade connections to existing desktops will be usable but tasks in the customers admin portal will not. Examples: Assignment Increases, new assignment creation, power actions, etc.
Required user actions: No user actions are required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 11, 2024 - 11:44 EDT
BAAS Storage System Maintenance Jun 28, 2024 09:00-17:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/28/2024 9:00 AM EST
End: 6/28/2024 5:00 PM EST
Duration: 6 hours
Purpose: Upgrade to the storage systems that provides backup services to the virtual infrastructure in PHL and LAS data centers.
Impact: The system will be updated one controller at a time and should incur no downtime during the upgrade.
Required user actions: None.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 14, 2024 - 16:04 EDT
RMM Platform Upgrade Jun 28, 2024 22:00 - Jun 29, 2024 02:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/28/2024 10:00 PM EST
End: 6/29/2024 2:00 AM EST
Duration: 4h
Purpose: RMM platform will be upgrade to lates version and code fix for export data to report manager.
Impact: During the upgrade customer will not be able to login or receive any alerts.
Required user actions: No user actions required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 14, 2024 - 16:04 EDT
IAAS Storage System Maintenance - LAS Jun 30, 2024 09:00-15:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/30/2024 9:00 AM EST
End: 6/30/2024 3:00 PM EST
Duration: 4 hours
Purpose: Upgrade to the storage systems that provides IAAS services to the virtual infrastructure in the LAS data center.
Impact: The systems will be updated one controller at a time and should incur no downtime during the upgrade.
Required user actions: None.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 14, 2024 - 16:06 EDT
West Coast Carrier SBC Replacement Jul 1, 2024 23:00 - Jul 2, 2024 01:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/1/2024 11:00 PM EST
End: 7/2/2024 1:00 AM EST
Duration: 2h
Purpose: Evolve IP will be replacing a pair of our SBCs (session border controller) that connects to PSTN carriers. This maintenance is to deploy newer hardware to support additional security measures.
Impact: To minimize the impact on services, the team aims to reduce or divert call traffic away from the SBC slated for replacement before maintenance begins. This proactive measure helps mitigate potential disruptions and ensures continuity of service for users who might be affected by the maintenance activit
Required user actions: If a call is dropped or fails to complete, please wait a moment and re-dial the call.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 14, 2024 - 16:05 EDT
Upgrade ECS to Release 5.4.24 Jul 2, 2024 02:00-06:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/2/2024 2:00 AM EST
End: 7/2/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.24
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 04, 2024 - 11:11 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/9/2024 9:00 AM EST
End: 7/9/2024 12:00 PM EST
Duration: 3h
Purpose: Upgrade Veeam Service Provider Console to provide latest functionality and security updates.
Impact: During the maintenance, customers utilizing Veeam Physical Agent backups will not be able to access the Veeam Physical Agent Administration Portal (evp.evolveip.net). All backup functionality will continue as normal. Customers utilizing Evolve IP Infrastructure Backup As A Service will not be impacted.
Required user actions: After upgrade, remote Veeam Management Agents will automatically update to the latest version.
The Veeam Backup Agent will need to be manually upgraded to the latest version via the Enhanced Veeam Portal. This agent will not be automatically updated, as it could potentially require a reboot of the system that it's installed on. Please reach out to Support for assistance as needed.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 14, 2024 - 16:03 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/11/2024 9:00 AM EST
End: 7/11/2024 11:00 AM EST
Duration: 2h
Purpose: Evolve IP Engineers will be installing the latest cumulative patch for Veeam Backup for Microsoft 365.
Impact: During the maintenance period, backup and restore for Microsoft 365 (Exchange, SharePoint, OneDrive and Teams) will not be available.
Required user actions: No user interaction required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 14, 2024 - 16:05 EDT
Past Incidents
Jun 20, 2024

No incidents reported today.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 22:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:01 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/13/2024 8:00 PM EST
End: 6/13/2024 9:00 PM EST
Duration: 1 Hour
Purpose: We are performing maintenance to our underlying Knowledge Base platform.
Impact: During the upgrade, the Knowledge Base (support.evolveip.net) will be inaccessible.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jun 13, 15:34 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 21:05 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/13/2024 9:00 PM EST
End: 6/14/2024 1:00 AM EST
Duration: 4h
Purpose: Connecting new equipment to network
Impact: None expected
Required user actions: No user actions required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jun 7, 12:12 EDT
Resolved - Cisco has provide the following update:

"Resolved - Services remain healthy and stable and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Jun 13, 2024 at 20:45 UTC"

Evolve IP will be closing our global incident and all related incidents.

Jun 13, 16:49 EDT
Monitoring - Cisco has reported the following:

"Reference #: PUB0012466
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Monitoring - Engineering has completed remediation activities and services are now restored. We will continue to monitor to ensure service stability."

Evolve IP testing has confirmed mobile users are seeing services normalize.

Jun 13, 16:30 EDT
Identified - Cisco has posted the the following notification on their status page (https://status.webex.com/commercial/status?lang=en_US).

"Locations: All Regions
Reference #: PUB0012466
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Investigating - Engineering is investigating an issue impacting push notifications for Webex for BroadWorks users. Affected users may encounter missed calls due to push notification failures. We are working to restore the service and apologize for any inconvenience this may cause.
Jun 13, 2024 at 19:32 UTC"

This issue is impacting the WebEx mobile application. Evolve IP can assist with implementing a call forward on lines to send calls to another destination upon request.

Jun 13, 15:37 EDT
Investigating - Evolve IP is investigating reports of inbound call not sending notifications to the WebEx application. Reports indicate this is an intermittent issue for end users.
Jun 13, 15:19 EDT
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 14:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 14:20 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/12/2024 2:00 PM EST
End: 6/12/2024 2:30 PM EST
Duration: 30m
Purpose: Evolve IP Engineers will be applying updated licensing to the BaaS platform.
Impact: No impact is expected, as the license change occurs immediately.
The maintenance is being performed during a time when the BaaS platform is least busy to avoid any issues.
Required user actions: No user actions are required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 24, 11:40 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 14:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 14:21 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/12/2024 2:00 PM EST
End: 6/12/2024 2:30 PM EST
Duration: 30m
Purpose: Evolve IP Engineers will be applying updated licensing to the BaaS platform.
Impact: No impact is expected, as the license change occurs immediately.
The maintenance is being performed during a time when the BaaS platform is least busy to avoid any issues.
Required user actions: No user actions are required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 24, 11:52 EDT
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 11:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:02 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/11/2024 9:00 AM EST
End: 6/11/2024 4:00 PM EST
Duration: 8h
Purpose: Evolve IP Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Upgrade will be performed during business hours due to vendor support availability.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to Evolve IP Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
Required user actions: No user interaction is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 14, 11:16 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 11:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:02 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/11/2024 9:00 AM EST
End: 6/11/2024 4:00 PM EST
Duration: 8h
Purpose: Evolve IP Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Upgrade will be performed during business hours due to vendor support availability.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to Evolve IP Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
Required user actions: No user interaction is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 14, 11:16 EDT
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/10/2024 10:00 PM EST
End: 6/10/2024 11:00 PM EST
Duration: 1h
Purpose: In order to continue to provide world class service, EvolveIP and one of its compute vendors will reset redundant interfaces on a blade server chassis to address an anomaly.
Impact: None expected as the interfaces will be brought down one at a time and are redundant by design.
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jun 7, 12:12 EDT
Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 23:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/9/2024 10:00 PM EST
End: 6/10/2024 2:00 PM EST
Duration: 4 hours
Purpose: EvolveIP Engineering will be applying storage code updates affecting the LAS DaaS environment. No impact to service performance or availability is expected at this time.
Impact: No issues are expected besides a very brief latency blip.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jun 7, 11:43 EDT
Jun 8, 2024

No incidents reported.

Jun 7, 2024
Completed - The scheduled maintenance has been completed.
Jun 7, 22:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 22:07 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/7/2024 10:00 PM EST
End: 6/7/2024 11:59 PM EST
Duration: 2
Purpose: We are performing maintenance on our SBC gateways to improve how they handle media traffic between different communication systems.
Impact: Impact is minimal to none. The maintenance steps were carefully tested in lab environment without any issues.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 17, 13:22 EDT
Completed - The scheduled maintenance has been completed.
Jun 7, 21:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 21:02 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/7/2024 9:00 PM EST
End: 6/7/2024 11:00 PM EST
Duration: 2 Hours
Purpose: We are performing maintenance to our underlying Knowledge Base platform.
Impact: During the upgrade, the Knowledge Base (support.evolveip.net) will be inaccessible.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jun 7, 11:46 EDT
Jun 6, 2024

No incidents reported.