Evolve IP Status

Maintenance is being performed on hosts that provide services to the virtual infrastructure in our Philadelphia data center

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 2022 - 09:43 EDT

Evolve IP Help Center Operational

Authentication and User Management Operational

Service Desk Portal Operational

UCaaS Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

Recap Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Data Center Core Services Operational

Cleveland, OH Operational

Minneapolis, MN Operational

Norristown, PA Operational

Philadelphia, PA Operational

Las Vegas, NV Operational

Amsterdam, Netherlands Operational

Delft, Netherlands Operational

London, UK Operational

Northamptonshire, UK Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Trend Micro Worry Free Portal Operational

Tenfold CRM Platform Operational

Client Training Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SBC Proxy Server Maintenance US Sep 30, 2022 22:00 - Oct 1, 2022 00:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/30/2022 10:00 PM EST
End: 10/1/2022 12:00 AM EST
Duration: 2
Purpose: This maintenance is to prepare for future enhancements. There are no noticeable changes at this time.
Impact: Call processing for new or existing calls is at low risk, however the SBC's are in redundant pairs so no expected impact to service as they are patched. Also, patches have been fully tested in a lab environment and a full SIP test plan will be carried out after the patching to ensure services are business as usual.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 16, 2022 - 11:44 EDT

SBC Proxy Server Maintenance US Oct 7, 2022 22:00 - Oct 8, 2022 00:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 10/7/2022 10:00 PM EST
End: 10/8/2022 12:00 AM EST
Duration: 2
Purpose: This maintenance is to prepare for future enhancements. There are no noticeable changes at this time.
Impact: Call processing for new or existing calls is at low risk, however the SBC's are in redundant pairs so no expected impact to service as they are patched. Also, patches have been fully tested in a lab environment and a full SIP test plan will be carried out after the patching to ensure services are business as usual.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 16, 2022 - 11:45 EDT

Upgrade ECS Production to version 5.4.3 Oct 23, 2022 02:00-06:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 10/23/2022 2:00 AM EST
End: 10/23/2022 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.3

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 16, 2022 - 11:45 EDT

Past Incidents

Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

Upgrade ECS Production to 5.4.2 SP1

Completed - The scheduled maintenance has been completed.
Sep 21, 02:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 02:04 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/21/2022 2:00 AM EST
End: 9/21/2022 4:00 AM EST
Duration: 2 hours
Purpose: No Answer timeout wrongly calculated causing agent to drop/miss calls
Improvements on Agent outgoing calls caller id presented on the recording portal
Adding logs in campaigns execution module

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Sep 20, 10:36 EDT

Sep 20, 2022

Veeam Backup for Microsoft 365 upgrade

Completed - The scheduled maintenance has been completed.
Sep 20, 12:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 09:28 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/20/2022 9:00 AM EST
End: 9/20/2022 4:00 PM EST
Duration: 7h
Purpose: In order to continue providing the best possible service to our customers, we will be upgrading the Veeam Backup for Microsoft 365 platform to the latest supported version.
Impact: During the maintenance period, Veeam Backup for Microsoft 365 backup and restore operations will be unavailable. Any scheduled backup jobs that were missed will be started at the end of the maintenance.
Required user actions: No user interaction required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Sep 6, 10:34 EDT

Sep 19, 2022

Maintenance is being performed on storage systems that provide IaaS services to the virtual infrastructure in our Philadelphia and Las Vegas data center

Completed - The scheduled maintenance has been completed.
Sep 19, 14:44 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 14:43 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/16/2022 10:00 PM EST
End: 9/18/2022 11:59 PM EST
Duration: 4 hours
Purpose: Upgrade to the storage systems that provide IaaS services to the virtual infrastructure in our Philadelphia and Las Vegas data centers.
Impact: The systems will be updated one controller at a time and should incur no downtime during the upgrade.
Required user actions: No user action is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Aug 26, 11:45 EDT

Sep 18, 2022

No incidents reported.

Sep 17, 2022

IaaS System Update

Completed - The scheduled maintenance has been completed.
Sep 17, 15:11 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:12 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/17/2022 9:00 AM EST
End: 9/17/2022 3:00 PM EST
Duration: 6h
Purpose: Update the system that administrates the orchestration of virtual machines in the Evolve IP Data Center.
Impact: During the maintenance administrative functions will be unavailable. This includes, but is not limited to, powering on and off, increasing or decreasing virtual machine resources, backups and restores of virtual machines or virtual machine files, and replication of virtual machines.
Required user actions: N/A

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Sep 6, 10:36 EDT

IaaS System Update

Completed - The scheduled maintenance has been completed.
Sep 17, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:12 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/17/2022 9:00 AM EST
End: 9/17/2022 3:00 PM EST
Duration: 6h
Purpose: Update the system that administrates the orchestration of virtual machines in the Evolve IP Data Center.
Impact: During the maintenance administrative functions will be unavailable. This includes, but is not limited to, powering on and off, increasing or decreasing virtual machine resources, backups and restores of virtual machines or virtual machine files, and replication of virtual machines.

Once the maintenance is complete all normal operations will resume. Any missed backup jobs will be re-ran and replication will pick back up from where it left off.
Required user actions: N/A

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Sep 6, 10:36 EDT

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

Unresolved incident: Maintenance is being performed on hosts that provide services to the virtual infrastructure in our Philadelphia data center.

Sep 12, 2022

Maintenance is being performed on storage systems that provide backup services to the virtual infrastructure in our Philadelphia and Las Vegas data center

Completed - The scheduled maintenance has been completed.
Sep 12, 09:49 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:48 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/9/2022 10:00 PM EST
End: 9/11/2022 11:59 PM EST
Duration: 3 hours
Purpose: Upgrade to the storage systems that provides backup services to the virtual infrastructure in our Philadelphia and Las Vegas data centers.
Impact: The systems will be updated one controller at a time and should incur no downtime during the upgrade.
Required user actions: No user action is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Aug 23, 11:23 EDT

Sep 11, 2022

Upgrade ECS Production to version 5.4.2

Completed - The scheduled maintenance has been completed.
Sep 11, 02:40 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:30 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/11/2022 2:00 AM EST
End: 9/11/2022 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.2

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Aug 12, 11:41 EDT