All Systems Operational
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/15/2021 4:00 PM EST
End: 6/18/2021 11:00 PM EST
Duration: 4h
Purpose: System upgrade required for STIR/SHAKEN implementation
Impact: The chances of a customer impacting issue is low. Should there be an issue, customers could experience intermittent delays with call setup. However, to mitigate service impact, the maintenance is being performed during low traffic period, and is done on individual servers in a high availability cluster.


Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 8, 08:11 EDT
Austin DC Migration to Las Vegas Jun 26, 22:00 - Jun 27, 02:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/26/2021 10:00 PM EST
End: 6/27/2021 2:00 AM EST
Duration: 4h
Purpose: Decommissioning Austin DC and migrating remaining services to Las Vegas
Impact: All Austin connectivity will be down during the maintenance window
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 8, 08:16 EDT
Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021
Completed - The scheduled maintenance has been completed.
Jun 18, 08:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 08:05 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/15/2021 10:00 PM EST
End: 6/15/2021 11:00 PM EST
Duration: 1h
Purpose: OSSmosis US Production Maintenance for v5.33.
Impact: System will be updated 1 leg at a time allowing the app to stay up the whole time.
Required user actions: Clearing cache from their browser history to ensure that nothing is lingering.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 15, 14:06 EDT
Completed - The scheduled maintenance has been completed.
Jun 18, 00:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:00 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/17/2021 11:00 PM EST
End: 6/18/2021 1:00 AM EST
Duration: 2 hours
Purpose: We will be performing maintenance on the infrastructure that runs the web agent. During this brief window, no downtime is expected.
Impact: No downtime is expected.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 17, 11:37 EDT
Jun 17, 2021
Jun 16, 2021

No incidents reported.

Jun 15, 2021
Completed - The scheduled maintenance has been completed.
Jun 15, 21:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 18:58 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/15/2021 7:00 PM EST
End: 6/15/2021 8:00 PM EST
Duration: 1 hour
Purpose: Increasing the field EIP_SERVICES1 length from 8 to 200 char in ITEM Table.
Impact: You should experience no impact during this maintenance window.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 15, 12:13 EDT
Jun 14, 2021
Resolved - Our engineers have completed monitoring and have confirmed that services have been restored. Accordingly, we have determined that this incident is resolved.
Jun 14, 22:51 EDT
Monitoring - Our engineers have addressed the incident, and services have been restored. We are currently monitoring.
Jun 14, 12:56 EDT
Identified - Our engineers have identified the cause of the incident and are currently implementing a fix. Additional information will be provided as it becomes available.
Jun 14, 11:36 EDT
Investigating - We are currently investigating this issue.
Jun 14, 10:08 EDT
Resolved - Our engineers have completed monitoring and have confirmed that no further issues are seen. Accordingly, we have determined that this issue is resolved.
Jun 14, 15:29 EDT
Monitoring - Our Engineers have addressed the incident and services have been restored. We are currently monitoring.
Jun 14, 09:37 EDT
Identified - Our Engineers have identified the cause of the incident and are currently implementing a solution. Additional information will be provided as it becomes available.
Jun 14, 09:15 EDT
Investigating - We are currently investigating this issue.
Jun 14, 08:56 EDT
Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 02:01 EDT
Scheduled - Dear Valued Client,

In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.2 SP1.

When: Sunday, June 13th from 2:00 AM to 6:00 AM EST

Impact: All ECS applications will experience a few minutes of downtime during this period.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.

_________________________

Evolve IP Client Care

877.459.4347, Option 2
Jun 11, 10:52 EDT
Jun 12, 2021
Resolved - The Microsoft rollback is complete. It has been confirmed that Teams desktop client users are no longer impacted. Mobile app users should expect a full recovery within the next 24-48 hours.
Jun 12, 09:27 EDT
Monitoring - The Microsoft rollback is still in progress and shows significant improvement to most impacted users. While Microsoft continues to monitor the recovery, we recommend remaining users restart their Teams client or mobile app for added relief.
Jun 11, 20:39 EDT
Update - The Microsoft rollback is still in progress and shows significant improvement to most impacted users. While Microsoft continues to monitor the recovery, we recommend remaining users restart their Teams client or mobile app for added relief.
Jun 11, 20:39 EDT
Update - Microsoft telemetry indicates that the rollback is providing relief in some circumstances. Further investigation is underway to determine if additional action is required by Microsoft to fully remediate impact.
Jun 11, 19:39 EDT
Update - Microsoft is continuing to monitor their rollback to determine if it has remediated impact.
Jun 11, 17:43 EDT
Identified - Microsoft has isolated a recent change that has caused portions of Microsoft's infrastructure to send some Microsoft Teams calls straight to voicemail. Microsoft is preparing to rollback the change.
Jun 11, 16:43 EDT
Update - After additional investigation Microsoft has determined that the Microsoft infrastructure responsible for generating call notifications is unable to confirm an active session for the end user, resulting in calls being sent directly to voicemail. Microsoft is investigating further to isolate the source of this issue and determine the steps necessary to address the problem.
Jun 11, 16:03 EDT
Update - Microsoft has acknowledged they are having an issue in which some incoming Microsoft Teams calls may be sent straight to voicemail. Microsoft will be providing updates under TM261472 in the admin center and Evolve IP will post further updates here as we receive them.

https://twitter.com/MSFT365Status/status/1403427393377689600
Jun 11, 15:26 EDT
Investigating - Evolve IP is aware of a Microsoft Teams issue. The symptoms are that internal Microsoft Teams calls and external inbound Microsoft Teams calls are not able to be answered. The calls will terminate into user's voicemail and produce a missed call notification. Outbound calling is unaffected. Evolve IP has opened a ticket with the Microsoft engineering team and is continuing to escalate. We will continue to update this page as we press Microsoft for updates and resolution.
Jun 11, 14:52 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 00:00 EDT
Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Saturday, June 12th, 2021 at 12:00 AM EDT
End: Saturday, June 12th, 2021 at 6:00 AM EDT
Duration: 6 hours

Purpose: Evolve IP will be performing updates and maintenance on back-end RMM servers.

Impact: During this window RMM portal access and RMM monitoring will be unavailable.

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
May 26, 11:10 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:00 EDT
Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Friday, June 11th, 2021 at 11:00 PM EDT
End: Saturday, June 12th, 2021 at 3:00 AM EDT
Duration: 4 hours

Purpose: Upgrade to the newest Release Independent version of Broadsoft as part of the R24 upgrade.

Impact: The chances of a customer impacting issue is low. Should there be an issue, customers could experience intermittent delays with Collaborate sharing and video calls. However, to mitigate service impact, the maintenance is being performed during low traffic period, and is done on individual servers in a high availability cluster.

Remediation: The first group of servers will be upgraded and tested before the other servers in the cluster are taken out of service to be upgraded. If there are problems, the upgraded servers will be reverted.

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
May 19, 13:37 EDT
Jun 11, 2021
Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - Our engineers have addressed the incident and restored services. Systems are operational and functioning without incidents. This has been resolved.
Jun 9, 18:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 14:27 EDT
Update - We are continuing to work on a fix for this issue.
Jun 9, 13:34 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 9, 13:22 EDT
Investigating - We are currently investigating this issue.
Jun 9, 13:07 EDT
Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 22:00 EDT
Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Tuesday, June 8th, 2021 at 10:00 PM EDT
End: Tuesday, June 8th, 2021 at 10:45 PM EDT
Duration: 45 minutes

Purpose: To release version 5.33 of OSSmosis for customers.

Impact: System will be updated 1 leg at a time allowing the app to stay up the whole time.

Required user actions: Clearing cache from their browser history to ensure that nothing is lingering.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
May 26, 12:35 EDT
Jun 7, 2021
Completed - The scheduled maintenance has been completed.
Jun 7, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 22:00 EDT
Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Monday, June 7th, 2021 at 10:00 PM EDT
End: Monday, June 7th, 2021 at 11:00 PM EDT
Duration: 1 hour

Purpose:
- Improved USB key MFA performance.
- Added ability to get notifications on expired SAML app certificates.
- Added auto default MFA selection based on active configuration.
- Added admin USB key support.

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
May 26, 12:45 EDT
Completed - The scheduled maintenance has been completed.
Jun 7, 02:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:07 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/6/2021 9:00 PM EST
End: 6/7/2021 1:00 AM EST
Duration: 4h
Purpose: Support is outdated and to bring in line with Jira versions so we have less issues with user mapping from both platforms.
Impact: The Knowledge Base will be unavailable during the maintenance period.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 4, 08:09 EDT
Jun 6, 2021
Jun 5, 2021
Completed - The scheduled maintenance has been completed.
Jun 5, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 23:00 EDT
Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Friday, June 4th, 2021 at 11:00 PM EDT
End: Saturday, June 5th, 2021 at 3:00 AM EDT
Duration: 4 hours

Purpose: Upgrade to the newest Release Independent version of Broadsoft as part of the R24 upgrade.

Impact: The chances of a customer impacting issue is low. Should there be an issue, customers could experience intermittent delays with call setup and application logins. However, to mitigate service impact, the maintenance is being performed during low traffic period, and is done on individual servers in a high availability cluster.

Remediation: The primary servers will be upgraded first and tested before the other servers in the cluster are taken out of service to be upgraded. If there are problems, the upgraded servers will be reverted.

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
May 13, 09:08 EDT