Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 14:47 EST
Nov 20, 14:47 EST
Identified - Our engineers identified the issue with the web server and have normalized the system and returned it into the cluster. We will continue to monitor to ensure no further issues. Please contact support if you continue to have issues.
Nov 20, 09:14 EST
Nov 20, 09:14 EST
Update - We have identified an issue with one web server. It has been removed from the cluster to mitigate the issue, and engineers are troubleshooting to determine a root cause.
Nov 20, 08:34 EST
Nov 20, 08:34 EST
Investigating - We are aware of an issue where some ECS users are getting an error message when attempting to launch the client from the web page. Engineers are actively investigating and will provide regular updates as we have them.
Nov 20, 08:33 EST
Nov 20, 08:33 EST
Update - Push notifications and inbound calling functionality on the UC-One iOS app has now been successfully restored through an update on our servers. Video calling functionality will be restored once the updated application is successfully published to the Apple app store.
Oct 25, 17:43 EDT
Oct 25, 17:43 EDT
Update - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues inbound calling issues within UC-One. Evolve IP has completed the final stages of testing the updated software against the version 13 environment and anticipate being able to make it available in the App Store in the next few days. Once approved by Apple, all users with the app will get prompted that an upgrade is available for download.
Oct 24, 17:56 EDT
Oct 24, 17:56 EDT
Identified - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues with UC-One. Chat & presence functionality within the iOS mobile app do not appear to be affected. Android mobile app users appear to be unaffected as well. We have raised concern with our vendor, and we are in the development & testing stage at this point. Once we have completed this stage, we can push out the upgrade to all mobile users to resolve the issue.
Oct 16, 18:01 EDT
Oct 16, 18:01 EDT
UCaaS (US)
Operational
Telephony
?
Operational
Applications
?
Operational
Features
Operational
Collaboration
Operational
CCaaS (US)
Under Maintenance
Telephony
Operational
Applications
Under Maintenance
Features
Operational
Call Center Reporting
Operational
OSSmosis
Operational
Admin Portal
Operational
ECS Admin Portal
Operational
WaaS Management
?
Operational
DRaaS
Operational
ZT East
Operational
ZT West
Operational
VE East
Operational
VE West
Operational
Cloud Backup
Operational
DaaS 2
Operational
DaaS 2 Admin East
?
Operational
DaaS 2 Admin West
?
Operational
DaaS 3
Operational
DaaS 3 Admin East
?
Operational
DaaS 3 Admin West
?
Operational
IaaS
Operational
RMM
Operational
Virtual Data Center Admin East
?
Operational
Virtual Data Center Admin West
?
Operational
Clearlogin
Operational
User Dashboard
Operational
Admin Console
Operational
Clearlogin Directory
Operational
Password Manager
Operational
AWS cloudfront
Operational
Sync
Operational
Web Interface
Operational
Storage
Operational
Sync Service
Operational
Network
Operational
DNS
?
Operational
NTP
?
Operational
Cloud Connect East
?
Operational
Cloud Connect West
?
Operational
Internet East
Operational
Internet West
Operational
Cloud Firewall East
Operational
Cloud Firewall West
Operational
Hosted Exchange
Operational
HEX East
Operational
Workspaces
Operational
Vetanium
Operational
blueprintCLOUD
Operational
continuumCLOUD
Operational
dvmCLOUD
Operational
Managed IT Server
Operational
Third Party Cloud Services
Operational
Unity (Licensing)
Operational
Unity (Chat)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ossmosis 5
Dec 18, 22:00-23:00 EST
Dear Valued Customer,
In order to provide you with the best service possible, Evolve IP will be performing maintenance to the OSSmosis portal:
When: Wednesday, December 18th from (10) ET until (11)PM ET
Impact: None
Highlights:
• Update Home screen file in UI with correct links
Should you have any questions, please feel free to contact our Customer Support Center by calling 877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Posted on Dec 11, 10:35 EST
In order to provide you with the best service possible, Evolve IP will be performing maintenance to the OSSmosis portal:
When: Wednesday, December 18th from (10) ET until (11)PM ET
Impact: None
Highlights:
• Update Home screen file in UI with correct links
Should you have any questions, please feel free to contact our Customer Support Center by calling 877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Posted on Dec 11, 10:35 EST