Evolve IP Status

All Systems Operational

Evolve IP Help Center Operational

Authentication and User Management Operational

Service Desk Portal Operational

UCaaS Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

Recap Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Data Center Core Services Operational

Cleveland, OH Operational

Minneapolis, MN Operational

Norristown, PA Operational

Philadelphia, PA Operational

Las Vegas, NV Operational

Amsterdam, Netherlands Operational

Delft, Netherlands Operational

London, UK Operational

Northamptonshire, UK Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Trend Micro Worry Free Portal Operational

Tenfold CRM Platform Operational

Client Training Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Upgrade ECS Production to version 5.3.10.1 May 29, 02:00-06:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/29/2022 2:00 AM EST
End: 5/29/2022 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.10.1

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 11, 10:52 EDT

Veeam Physical Agent Administration Portal Update Jun 2, 10:00-14:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/2/2022 10:00 AM EST
End: 6/2/2022 2:00 PM EST
Duration: 4h
Purpose: Upgrade Veeam Service Provider Console to provide latest functionality and security updates.
Impact: During the maintenance, customers utilizing Veeam Physical Agent backups will not be able to access the Veeam Physical Agent Administration Portal (vcc-east-portal.evolveip.net). All backup functionality will continue as normal. Customers utilizing Evolve IP Infrastructure Backup As A Service will not be impacted.
Required user actions: None required. Reach out to Evolve IP support if additional assistance is needed.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 20, 16:00 EDT

Network Switch Maintenance Philadelphia PA Jun 3, 22:00 - Jun 4, 01:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/3/2022 10:00 PM EST
End: 6/4/2022 1:00 AM EST
Duration: 3h
Purpose: This is a network switch equipment refresh.
Impact: None.
Required user actions: None.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 17, 11:29 EDT

Upgrade ECS Production to version 5.4 Jun 12, 01:00-06:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/12/2022 1:00 AM EST
End: 6/12/2022 6:00 AM EST
Duration: 5 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 3, 17:28 EDT

Past Incidents

May 21, 2022

No incidents reported today.

May 20, 2022

No incidents reported.

May 19, 2022

Loadbalancer Licensing Replacement

Completed - The scheduled maintenance has been completed.
May 19, 23:29 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 23:19 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/19/2022 11:00 PM EST
End: 5/20/2022 5:00 AM EST
Duration: 6h
Purpose: We will be removing older soon to expire licensing. As a result the load balancers might need rebooted.
The non-active load balancer would be rebooted first. Once we validate licensing is pulling correctly we would failover so that the recently rebooted load balancer would become the primary.
Typically a failover occurs without any impact to the underlying services.
Once the failover is complete we would reboot the new secondary load balancer and validate both members of the availability pair are pulling the correct licensing.
Impact: There should be no impact to the load balanced services.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 6, 11:41 EDT

May 18, 2022

Individual Desktop Inaccessible

Resolved - Evolve IP engineering has seen services normalized and this issue is being closed out as resolved. Please reach out to Evolve IP Support to report any ongoing issues.
May 18, 12:19 EDT

Monitoring - Evolve IP has seen this issue cleared as desktops are rebooted. If a desktop continues to experience issues after a reboot, please contact Evolve IP for additional support. Evolve IP will continue to monitor services closely and proactively reboot impacted desktops.
May 18, 10:04 EDT

Update - Evolve IP continues to remediate impacted desktops. Select desktops continue to experience issues after reboots, and Evolve IP has opened a high priority case with a vendor to help assist with the underlying issue. Impacted users may still have issues with inaccessible desktops.
May 18, 09:29 EDT

Identified - Evolve IP has identified the issue and has failed over the impacted hardware. Select individual desktops may need to be rebooted to restore services. Evolve IP engineers are actively rebooting those desktops.
May 18, 08:43 EDT

Investigating - Evolve IP Support is investigating multiple reports of individual desktops being inaccessible by users. Engineering teams are engaged and looking into the issue. Additional updates will be provided as they become available.
May 18, 08:24 EDT

Security Updates

Completed - The scheduled maintenance has been completed.
May 18, 11:11 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 11:11 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/17/2022 10:00 PM EST
End: 5/18/2022 4:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, Evolve IP will be applying security patching to our compute platform.
When: Tuesday May 17th, 2022 at 10:00 PM to 4:00 AM EDT.
Impact: During this maintenance window, Customers may experience issues connecting to Workspace, including provisioning during the maintenance time period.
Required user actions: n/a

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 6, 11:41 EDT

May 17, 2022

Security Updates

Completed - The scheduled maintenance has been completed.
May 17, 16:47 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/26/2022 10:00 PM EST
End: 4/27/2022 4:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, Evolve IP will be applying security patching to our compute platform.
When: Tuesday April 26th, 2022 at 10:00 PM to 4:00 AM EDT.
Impact: During this maintenance window, Customers may experience issues connecting to Workspace, including provisioning during the maintenance time period.

Required user actions: n/a

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 19, 12:10 EDT

Security Updates

Completed - The scheduled maintenance has been completed.
May 17, 14:06 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/16/2022 10:00 PM EST
End: 5/17/2022 4:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, Evolve IP will be applying security patching to our compute platform.
When: Monday May 16th, 2022 at 10:00 PM to 4:00 AM EDT.
Impact: During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.
Required user actions: n/a

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 6, 11:41 EDT

May 16, 2022

ECS Report Scheduler App update

Completed - The scheduled maintenance has been completed.
May 16, 06:32 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 05:00 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/16/2022 5:00 AM EST
End: 5/16/2022 6:00 AM EST
Duration: 1 hour
Purpose: Fix the ECS Report Scheduler App which doesn’t allow to create new subscriptions or update existing ones
Impact: Report scheduler app will not be available for 10 minutes during the update
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 15, 14:39 EDT

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

Network Switch Maintenance Philadelphia PA

Completed - The scheduled maintenance has been completed.
May 13, 23:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:00 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/13/2022 10:00 PM EST
End: 5/14/2022 1:00 AM EST
Duration: 3h
Purpose: This is a network switch equipment refresh.
Impact: None.
Required user actions: None.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 3, 17:28 EDT

May 12, 2022

ECS Emergency Maintenance - System Restart

Completed - The scheduled maintenance has been completed.
May 12, 02:27 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 02:08 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/12/2022 2:00 AM EST
End: 5/12/2022 4:00 AM EST
Duration: 2 hours
Purpose: We identified a system configuration that needs to be updated. We will perform emergency restarts of all ECS services, during which time ECS will be unavailable for approximately 2-3 minutes between 02:00 and 04:00 AM Eastern time.
Impact: We identified a system configuration that needs to be updated. We will perform emergency restarts of all ECS services, during which time ECS will be unavailable for approximately 2-3 minutes between 02:00 and 04:00 AM Eastern time.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 11, 11:06 EDT

May 11, 2022

Monet RTA for ECS migration

Completed - The scheduled maintenance has been completed.
May 11, 21:35 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/11/2022 9:00 PM EST
End: 5/11/2022 11:00 PM EST
Duration: 2h
Purpose: This is a blue/green cutover that will result in improved redundancy for some components of the application.
Impact: A brief interruption (a minute or less) in real-time events being shipped to Monet is expected.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 26, 10:42 EDT

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

Upgrade ECS Production to version 5.3.10

Completed - The scheduled maintenance has been completed.
May 8, 05:22 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 02:04 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/8/2022 2:00 AM EST
End: 5/8/2022 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.9.

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 5, 10:40 EDT

May 7, 2022

No incidents reported.