Service Under Maintenance
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
Evolve Messaging (SMS/MMS) Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
Data Warehouse Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Under Maintenance
User Dashboard Operational
Admin Console Under Maintenance
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Data Warehouse Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Replication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cisco Broadworks Routine Server Maintenance Feb 23, 2024 23:00 - Feb 24, 2024 04:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/23/2024 11:00 PM EST
End: 2/24/2024 4:00 AM EST
Duration: 4
Purpose: Optimizing the Cisco BroadWorks calling name service, making it more resilient to network interruptions
Impact: Customers may encounter occasional difficulties in placing and receiving calls, as well as momentary logouts from BroadWorks call center and web applications. However, we anticipate minimal to no impact due to the maintenance being conducted during low-traffic periods and comprehensive post-maintenance testing performed to identify and address any issues.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Feb 09, 2024 - 11:45 EST
Upgrading Network Servers Feb 27, 2024 22:00 - Feb 28, 2024 04:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/27/2024 10:00 PM EST
End: 2/28/2024 4:00 AM EST
Duration: 6h
Purpose: We need to upgrade our Network Servers to the current software levels per best practices.
Impact: We are only upgrading two of the four servers during the maintenance. They will be upgraded and put in service one at a time, testing after each step, so no customer impact is expected. There could potentially be slight delays in calls and/or API calls if a server is not responsive before another working server is queried.

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Feb 13, 2024 - 10:37 EST
Upgrading Network Servers Mar 5, 2024 22:00 - Mar 6, 2024 04:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 3/5/2024 10:00 PM EST
End: 3/6/2024 4:00 AM EST
Duration: 6h
Purpose: We need to upgrade our Network Servers to the current software levels per best practices.
Impact: We are only upgrading two of the four servers during the maintenance. They will be upgraded and put in service one at a time, testing after each step, so no customer impact is expected. There could potentially be slight delays in calls and/or API calls if a server is not responsive before another working server is queried.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Feb 13, 2024 - 10:37 EST
Upgrade ECS to Release 5.4.20 Mar 17, 2024 03:00-07:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 3/17/2024 3:00 AM EST
End: 3/17/2024 7:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.20

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Feb 20, 2024 - 11:06 EST
Past Incidents
Feb 22, 2024

No incidents reported today.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 09:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 09:02 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/20/2024 12:00 AM EST
End: 2/21/2024 12:00 AM EST
Duration: 24hr
Purpose: Cisco has announced that they will be expanding their Dallas, TX data center. To support the work happening after February 20th, 2024, Customer admins must update their firewalls prior to that date.
Impact: A new IP block is being placed in service after February 20th. Customers must update their onsite firewalls to include the new IP block.
Required user actions: Please ensure these CIDR Ranges are part of your Firewall allow list before we complete our transition to new Data Centers. The new proxy and Media Subnet for the Dallas Data Center will be 150.253.179.192/27 belonging to CIDR:150.253.128.0/17 (CIDR) or 150.253.128.0 - 150.253.255.255 (net range). Additional information can be found at https://help.webex.com/en-us/article/WBX000028782/Network-Requirements-for-Webex-Services.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Feb 6, 10:17 EST
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 12:13 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 12:01 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/20/2024 12:00 PM EST
End: 2/20/2024 12:30 PM EST
Duration: .5h
Purpose: A backup proxy that processes Microsoft 365 backups must be rebooted, as it has become non-responsive, causing a small portion of Microsoft 365 backup jobs to stall.
Impact: During the reboot, backup and restore operations for the impacted organizations will not be available. Once the proxy is back online, service should resume as normal.
Required user actions: No customer interaction is required. Any failed backup jobs will be retried.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Feb 20, 11:07 EST
Feb 19, 2024

No incidents reported.

Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 03:38 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 02:46 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/18/2024 2:00 AM EST
End: 2/18/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.19

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Feb 2, 11:36 EST
Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 10:13 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 09:00 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/17/2024 9:00 AM EST
End: 2/17/2024 1:00 PM EST
Duration: 4 hrs
Purpose: Upgrade of select vCenter servers hosting VDCs to implement the latest security and hotfixes.
Impact: During maintenance, some customers with hosted virtual machines in the PHL datacenter may experience issues loading remote consoles and issuing power commands via vCloud to virtual servers they host within their VDC.

DRaaS ZT Customers who target PHL DRaaS may be unable to perform test or live failovers during this time as well.
Required user actions: No action is required. Should you not be able to issue commands to a virtual server, please wait until after the maintenance window has lapsed and try again.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jan 30, 10:45 EST
Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 23:09 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:02 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/15/2024 10:00 PM EST
End: 2/16/2024 1:00 AM EST
Duration: 3h
Purpose: We are working on creating a more resilient failover capability in our west coast data center for our Cisco (Broadsoft) Platforms.
Impact: No impact expected unless customer has firewall rules that need to be updated on allowed IP's in communication with Evolve IP UCaaS Telephony
Required user actions: If you have any firewall rules on allowed IPs please add the following (207.195.228.238, 207.195.228.244, 207.195.228.247, 207.195.228.250, and 207.195.228.251).

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Feb 2, 13:26 EST
Feb 14, 2024
Completed - The scheduled maintenance has been completed.
Feb 14, 01:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 00:29 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/13/2024 10:00 PM EST
End: 2/14/2024 2:00 AM EST
Duration: 4h
Purpose: We need to upgrade our Network Servers to the current software levels per best practices.
Impact: We are only upgrading two of the four servers during the maintenance. They will be upgraded and put in service one at a time, testing after each step, so no customer impact is expected. There could potentially be slight delays in calls and/or API calls if a server is not responsive before another working server is queried.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jan 26, 11:36 EST
Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024
Completed - The scheduled maintenance has been completed.
Feb 10, 02:48 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:47 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/9/2024 10:00 PM EST
End: 2/10/2024 2:00 AM EST
Duration: 4h
Purpose: We need to upgrade our Network Servers to the current software levels per best practices.
Impact: We are only upgrading two of the four servers during the maintenance. They will be upgraded and put in service one at a time, testing after each step, so no customer impact is expected. There could potentially be slight delays in calls and/or API calls if a server is not responsive before another working server is queried.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jan 23, 10:41 EST
Feb 9, 2024

No incidents reported.

Feb 8, 2024
Completed - The scheduled maintenance has been completed.
Feb 8, 22:53 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 21:58 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/8/2024 9:00 PM EST
End: 2/8/2024 11:00 PM EST
Duration: 2 hours
Purpose: Updating the EvolveIP Data Warehouse to maintain synchronization by incorporating new fields from the ECS Data Warehouse.
Impact: The following tables schema's will be updated with new fields:
ECSInteractionFact
ECSInteractionSegmentFact
ECSAgentLifeFact
ECSAttemptFact

Please note that ETLs will be suspended for an hour.

Required user actions: There are instances where reconnecting to the data warehouse is required to view any modifications.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jan 23, 10:41 EST