In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 2022 - 09:43 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/12/2022 10:00 PM EST
End: 9/25/2022 11:59 PM EST
Duration: 50 hours
Purpose: Upgrade hosts that provide services to the virtual infrastructure in our Philadelphia data center
Impact: The hosts will be upgraded one a time and there should be no downtime during the upgrades.
Required user actions: No user action is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SBC Proxy Server Maintenance US Sep 30, 2022 22:00 - Oct 1, 2022 00:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/30/2022 10:00 PM EST
End: 10/1/2022 12:00 AM EST
Duration: 2
Purpose: This maintenance is to prepare for future enhancements. There are no noticeable changes at this time.
Impact: Call processing for new or existing calls is at low risk, however the SBC's are in redundant pairs so no expected impact to service as they are patched. Also, patches have been fully tested in a lab environment and a full SIP test plan will be carried out after the patching to ensure services are business as usual.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Sep 16, 2022 - 11:44 EDT
SBC Proxy Server Maintenance US Oct 7, 2022 22:00 - Oct 8, 2022 00:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 10/7/2022 10:00 PM EST
End: 10/8/2022 12:00 AM EST
Duration: 2
Purpose: This maintenance is to prepare for future enhancements. There are no noticeable changes at this time.
Impact: Call processing for new or existing calls is at low risk, however the SBC's are in redundant pairs so no expected impact to service as they are patched. Also, patches have been fully tested in a lab environment and a full SIP test plan will be carried out after the patching to ensure services are business as usual.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Sep 16, 2022 - 11:45 EDT
Upgrade ECS Production to version 5.4.3 Oct 23, 2022 02:00-06:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 10/23/2022 2:00 AM EST
End: 10/23/2022 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.3

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Sep 16, 2022 - 11:45 EDT
Past Incidents
Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 02:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 02:04 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/21/2022 2:00 AM EST
End: 9/21/2022 4:00 AM EST
Duration: 2 hours
Purpose: No Answer timeout wrongly calculated causing agent to drop/miss calls
Improvements on Agent outgoing calls caller id presented on the recording portal
Adding logs in campaigns execution module


Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Sep 20, 10:36 EDT
Sep 20, 2022
Completed - The scheduled maintenance has been completed.
Sep 20, 12:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 09:28 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/20/2022 9:00 AM EST
End: 9/20/2022 4:00 PM EST
Duration: 7h
Purpose: In order to continue providing the best possible service to our customers, we will be upgrading the Veeam Backup for Microsoft 365 platform to the latest supported version.
Impact: During the maintenance period, Veeam Backup for Microsoft 365 backup and restore operations will be unavailable. Any scheduled backup jobs that were missed will be started at the end of the maintenance.
Required user actions: No user interaction required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Sep 6, 10:34 EDT
Sep 19, 2022
Completed - The scheduled maintenance has been completed.
Sep 19, 14:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 14:43 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/16/2022 10:00 PM EST
End: 9/18/2022 11:59 PM EST
Duration: 4 hours
Purpose: Upgrade to the storage systems that provide IaaS services to the virtual infrastructure in our Philadelphia and Las Vegas data centers.
Impact: The systems will be updated one controller at a time and should incur no downtime during the upgrade.
Required user actions: No user action is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Aug 26, 11:45 EDT
Sep 18, 2022

No incidents reported.

Sep 17, 2022
Completed - The scheduled maintenance has been completed.
Sep 17, 15:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:12 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/17/2022 9:00 AM EST
End: 9/17/2022 3:00 PM EST
Duration: 6h
Purpose: Update the system that administrates the orchestration of virtual machines in the Evolve IP Data Center.
Impact: During the maintenance administrative functions will be unavailable. This includes, but is not limited to, powering on and off, increasing or decreasing virtual machine resources, backups and restores of virtual machines or virtual machine files, and replication of virtual machines.
Required user actions: N/A

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Sep 6, 10:36 EDT
Completed - The scheduled maintenance has been completed.
Sep 17, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:12 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/17/2022 9:00 AM EST
End: 9/17/2022 3:00 PM EST
Duration: 6h
Purpose: Update the system that administrates the orchestration of virtual machines in the Evolve IP Data Center.
Impact: During the maintenance administrative functions will be unavailable. This includes, but is not limited to, powering on and off, increasing or decreasing virtual machine resources, backups and restores of virtual machines or virtual machine files, and replication of virtual machines.

Once the maintenance is complete all normal operations will resume. Any missed backup jobs will be re-ran and replication will pick back up from where it left off.
Required user actions: N/A

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Sep 6, 10:36 EDT
Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

Unresolved incident: Maintenance is being performed on hosts that provide services to the virtual infrastructure in our Philadelphia data center.

Sep 12, 2022
Completed - The scheduled maintenance has been completed.
Sep 12, 09:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:48 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/9/2022 10:00 PM EST
End: 9/11/2022 11:59 PM EST
Duration: 3 hours
Purpose: Upgrade to the storage systems that provides backup services to the virtual infrastructure in our Philadelphia and Las Vegas data centers.
Impact: The systems will be updated one controller at a time and should incur no downtime during the upgrade.
Required user actions: No user action is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Aug 23, 11:23 EDT
Sep 11, 2022
Completed - The scheduled maintenance has been completed.
Sep 11, 02:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:30 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/11/2022 2:00 AM EST
End: 9/11/2022 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.2

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Aug 12, 11:41 EDT