Service Under Maintenance
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
Evolve Messaging (SMS/MMS) Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
Data Warehouse Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Under Maintenance
User Dashboard Operational
Admin Console Under Maintenance
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/11/2023 2:00 AM EST
End: 6/11/2023 4:00 AM EST
Duration: 2 hours
Purpose: Evolve IP will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.11 Software Patch 1
Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 09, 2023 - 09:55 EDT
Upgrade ECS to Release 5.4.12 Jul 2, 2023 02:00-06:00 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/2/2023 2:00 AM EST
End: 7/2/2023 6:00 AM EST
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.12

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 07, 2023 - 13:43 EDT
Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023
Resolved - Ticket creation and updates have normalized in the help center. This issue is being closed as resolved.
Jun 8, 10:15 EDT
Investigating - Evolve IP is researching reports of an issue with opening or updating tickets in our help center. To submit new tickets or get a status update, please reach out to your Support Pod by phone as we work through this issue.
Jun 8, 08:45 EDT
Resolved - Our engineers have completed monitoring and have confirmed that services have been restored. Accordingly, we have determined that this incident is resolved.
Jun 8, 08:47 EDT
Monitoring - [Monitoring]
We believe Mimecast has resolved the issue for email delivery delays on the US & US-B grids. Some customers may still see messages in their delivery queue with the error starting 'Duplicate Key...' these messages will gradually retry and process normally. We continue to monitor the situation and will post updates here.

Jun 7, 14:06 EDT
Identified - [Identified]
We have identified the issue related to email delivery delays for customers hosted on the US and US-B grids and impacted messages have been retried. Our investigation will continue, but we believe the issue will no longer occur, further updates will be posted here.

Jun 7, 11:53 EDT
Investigating - We are aware that some customers hosted in Mimecast US and US-B grids may be experiencing intermittent delivery delays and messages may be held in the processing queue. Mimecast is currently investigating the issue and updates will be posted as they become available.
Jun 7, 10:54 EDT
Jun 7, 2023
Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023
Completed - The scheduled maintenance has been completed.
Jun 4, 22:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:32 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/4/2023 8:00 PM EST
End: 6/4/2023 9:00 PM EST
Duration: 1hr
Purpose: Upgrading the infrastructure that is running the Dashboards
Impact: Dashboards will be unavailable during the maintenance window and will be reset post maintenance.
Required user actions: No user actions required

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 30, 15:41 EDT
Completed - The scheduled maintenance has been completed.
Jun 4, 03:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 02:38 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/4/2023 2:00 AM EST
End: 6/4/2023 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.11

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 12, 11:59 EDT
Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
Completed - The scheduled maintenance has been completed.
May 31, 02:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 00:58 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/30/2023 10:00 PM EST
End: 5/31/2023 1:00 AM EST
Duration: 3h
Purpose: Redistributing power in Las Vegas Data Center

Impact: The hardware in question has 4 redundant power supplies so the resulting impact would be a loss of 25% of total power as each cable is moved independently. During the maintenance no impact is expected to customer systems.
Required user actions: None.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

May 16, 11:27 EDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.