Evolve IP Status

Service Under Maintenance

Evolve IP Help Center Operational

Authentication and User Management Operational

Service Desk Portal Operational

UCaaS Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

Recap Operational

Evolve Messaging (SMS/MMS) Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

Data Warehouse Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 3 Operational

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DaaS 3 Admin West Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Under Maintenance

User Dashboard Operational

Admin Console Under Maintenance

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

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Cloud Connect East Operational

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Internet East Operational

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Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Data Center Core Services Operational

Cleveland, OH Operational

Minneapolis, MN Operational

Norristown, PA Operational

Philadelphia, PA Operational

Las Vegas, NV Operational

Amsterdam, Netherlands Operational

Delft, Netherlands Operational

London, UK Operational

Northamptonshire, UK Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Trend Micro Worry Free Portal Operational

Tenfold CRM Platform Operational

Client Training Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ECS Upgrade ECS Production to 5.4.11 SP1 (Build 58) Jun 11, 2023 02:00-04:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/11/2023 2:00 AM EST
End: 6/11/2023 4:00 AM EST
Duration: 2 hours
Purpose: Evolve IP will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.11 Software Patch 1
Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 09, 2023 - 09:55 EDT

Upgrade ECS to Release 5.4.12 Jul 2, 2023 02:00-06:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/2/2023 2:00 AM EST
End: 7/2/2023 6:00 AM EST
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.12

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 07, 2023 - 13:43 EDT

Past Incidents

Jun 9, 2023

No incidents reported today.

Jun 8, 2023

Help Center Ticket Submission

Resolved - Ticket creation and updates have normalized in the help center. This issue is being closed as resolved.
Jun 8, 10:15 EDT

Investigating - Evolve IP is researching reports of an issue with opening or updating tickets in our help center. To submit new tickets or get a status update, please reach out to your Support Pod by phone as we work through this issue.
Jun 8, 08:45 EDT

Mimecast Degradation

Resolved - Our engineers have completed monitoring and have confirmed that services have been restored. Accordingly, we have determined that this incident is resolved.
Jun 8, 08:47 EDT

Monitoring - [Monitoring]
We believe Mimecast has resolved the issue for email delivery delays on the US & US-B grids. Some customers may still see messages in their delivery queue with the error starting 'Duplicate Key...' these messages will gradually retry and process normally. We continue to monitor the situation and will post updates here.
Jun 7, 14:06 EDT

Identified - [Identified]
We have identified the issue related to email delivery delays for customers hosted on the US and US-B grids and impacted messages have been retried. Our investigation will continue, but we believe the issue will no longer occur, further updates will be posted here.
Jun 7, 11:53 EDT

Investigating - We are aware that some customers hosted in Mimecast US and US-B grids may be experiencing intermittent delivery delays and messages may be held in the processing queue. Mimecast is currently investigating the issue and updates will be posted as they become available.
Jun 7, 10:54 EDT

Jun 7, 2023

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

Call Center Dashboard Maintance

Completed - The scheduled maintenance has been completed.
Jun 4, 22:33 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:32 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/4/2023 8:00 PM EST
End: 6/4/2023 9:00 PM EST
Duration: 1hr
Purpose: Upgrading the infrastructure that is running the Dashboards
Impact: Dashboards will be unavailable during the maintenance window and will be reset post maintenance.
Required user actions: No user actions required

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 30, 15:41 EDT

Upgrade ECS to Release 5.4.11

Completed - The scheduled maintenance has been completed.
Jun 4, 03:40 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 02:38 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/4/2023 2:00 AM EST
End: 6/4/2023 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.11

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 12, 11:59 EDT

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

Datacenter Power Maintenance

Completed - The scheduled maintenance has been completed.
May 31, 02:14 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 00:58 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/30/2023 10:00 PM EST
End: 5/31/2023 1:00 AM EST
Duration: 3h
Purpose: Redistributing power in Las Vegas Data Center

Impact: The hardware in question has 4 redundant power supplies so the resulting impact would be a loss of 25% of total power as each cable is moved independently. During the maintenance no impact is expected to customer systems.
Required user actions: None.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 16, 11:27 EDT

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.