All Systems Operational
Evolve IP Help Center
Operational
Authentication and User Management
Operational
Service Desk Portal
Operational
UCaaS (US)
Operational
Telephony
?
Operational
Applications
?
Operational
Features
Operational
Collaboration
Operational
Evolve Teams
Operational
CCaaS (US)
Operational
Telephony
Operational
Applications
Operational
Features
Operational
Call Center Reporting
Operational
ECS
Operational
OSSmosis
Operational
Admin Portal
Operational
ECS Admin Portal
Operational
WaaS Management
?
Operational
DRaaS
Operational
ZT East
Operational
ZT West
Operational
VE East
Operational
VE West
Operational
Cloud Backup
Operational
DaaS 2
Operational
DaaS 2 Admin East
?
Operational
DaaS 2 Admin West
?
Operational
DaaS 3
Operational
DaaS 3 Admin East
?
Operational
DaaS 3 Admin West
?
Operational
IaaS
Operational
RMM
Operational
Virtual Data Center Admin East
?
Operational
Virtual Data Center Admin West
?
Operational
Clearlogin
Operational
User Dashboard
Operational
Admin Console
Operational
Clearlogin Directory
Operational
Password Manager
Operational
AWS cloudfront
Operational
Sync
Operational
Web Interface
Operational
Storage
Operational
Sync Service
Operational
Network
Operational
DNS
?
Operational
NTP
?
Operational
Cloud Connect East
?
Operational
Cloud Connect West
?
Operational
Internet East
Operational
Internet West
Operational
Cloud Firewall East
Operational
Cloud Firewall West
Operational
Hosted Exchange
Operational
HEX East
Operational
Workspaces
Operational
Vetanium
Operational
blueprintCLOUD
Operational
continuumCLOUD
Operational
dvmCLOUD
Operational
Managed IT Server
Operational
Third Party Cloud Services
Operational
Unity (Licensing)
Operational
Unity (Chat)
Operational
Trend Micro Worry Free Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DaaS
Dec 4, 23:00 - Dec 5, 01:00 EST
On Friday December 4, 2020 from 11:00 PM - 1:00 AM Eastern, DaaS will undergo planned maintenance.
Inside their evolvedaas.com Portal, customers will be unable to perform desktop assignment adds or changes; including provisioning and deprovisioning desktops, submitting power on, power off, or reset operations for the duration of the maintenance window.
Creating a new desktop connection may be interrupted, however existing desktop sessions should not be impacted.
Posted on Nov 25, 10:53 EST
Inside their evolvedaas.com Portal, customers will be unable to perform desktop assignment adds or changes; including provisioning and deprovisioning desktops, submitting power on, power off, or reset operations for the duration of the maintenance window.
Creating a new desktop connection may be interrupted, however existing desktop sessions should not be impacted.
Posted on Nov 25, 10:53 EST
vCloud
Dec 5, 13:00-19:00 EST
In order to continue providing world-class datacenter operations EvolveIP will be performing maintenance on the las-vcloud.evolveip.net Infrastructure as a Service platform starting on December 5th at 1:00 p.m. Eastern time. The maintenance is planned to take approximately 6 hours.
During the maintenance window the vCloud administrative system will be unavailable. However all virtual machines will continue to run as normal. Backup, restore, and replication services will be paused during the maintenance. They will resume their normal operations following the maintenance window. Any missed or failed backup jobs will be retried following the maintenance window.
Posted on Nov 23, 10:09 EST
During the maintenance window the vCloud administrative system will be unavailable. However all virtual machines will continue to run as normal. Backup, restore, and replication services will be paused during the maintenance. They will resume their normal operations following the maintenance window. Any missed or failed backup jobs will be retried following the maintenance window.
Posted on Nov 23, 10:09 EST
ECS
Dec 6, 02:00-06:00 EST
Dear Valued Client,
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.2 that offers new functionality:
When: Wed, December 6th from 2:00 AM to 6:00 AM EST
Impact: All ECS applications will experience a few minutes of downtime during this period.
Release Highlights:
The Auto Answer Interaction capability can be activated separately by media type. For phone calls, a configurable delay can be added to allow time for the Agent’s workstation to launch the business application “screen pop” to ensure synchronized delivery to the Agent.
For outbound emails, a new ECS SMTP Relay capability enables organizations the flexibility of sending emails from any address configured inside Setup. By enabling ECS as an authorized sender of the client’s email domains, the contact center gains the ability to easily send from any email account or address without the need for individual account authentication or concerns about the recipient’s email solution displaying phishing or spam warnings.
For more information about this version, please see the Release Notes at https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite+5.3.2+Release+Notes .
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Posted on Nov 24, 16:30 EST
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.2 that offers new functionality:
When: Wed, December 6th from 2:00 AM to 6:00 AM EST
Impact: All ECS applications will experience a few minutes of downtime during this period.
Release Highlights:
The Auto Answer Interaction capability can be activated separately by media type. For phone calls, a configurable delay can be added to allow time for the Agent’s workstation to launch the business application “screen pop” to ensure synchronized delivery to the Agent.
For outbound emails, a new ECS SMTP Relay capability enables organizations the flexibility of sending emails from any address configured inside Setup. By enabling ECS as an authorized sender of the client’s email domains, the contact center gains the ability to easily send from any email account or address without the need for individual account authentication or concerns about the recipient’s email solution displaying phishing or spam warnings.
For more information about this version, please see the Release Notes at https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite+5.3.2+Release+Notes .
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Posted on Nov 24, 16:30 EST