All Systems Operational
UCaaS (US) Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS Operational
DaaS Admin East ? Operational
DaaS Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
90 days ago
100.0 % uptime
Today
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
90 days ago
100.0 % uptime
Today
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
BaaS Self Service Maintenance Aug 28, 08:00-14:00 EDT
On August 28th and 29th, Evolve IP will be upgrading the BaaS Self Service platform between 8 AM and 2 PM EDT. During this time, no backup or restore operations can take place. The BaaS Self Service portal will also be unavailable. Any backup jobs that were cancelled or scheduled during the maintenance window will be retried.
Posted on Aug 20, 08:53 EDT
BaaS Self Service Maintenance Aug 29, 08:00-14:00 EDT
On August 28th and 29th, Evolve IP will be upgrading the BaaS Self Service platform between 8 AM and 2 PM EDT. During this time, no backup or restore operations can take place. The BaaS Self Service portal will also be unavailable. Any backup jobs that were cancelled or scheduled during the maintenance window will be retried.
Posted on Aug 20, 08:54 EDT
Xtium Internet West Maintenance Sep 14, 01:00-03:00 EDT
Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing maintenance on Internet circuits:

Saturday, September 14th from 1:00 AM until 3:00 AM EST

Impact: During this maintenance window there may be a few instances of intermittent Internet connectivity for services in the Las Vegas data center.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or at support@evolveip.net.
Posted on Aug 21, 13:32 EDT
Routine Network Maintenance Sep 14, 02:00-02:30 EDT
Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing routine network maintenance in our Las Vegas data center from Saturday 9/14/2019 2:00AM EST to Saturday 9/14/2019 2:30AM EST.

Impact: During this time dedicated circuits terminating in our Las Vegas data center may temporarily go offline

Please contact your sales consultant or customer support at 610-964-8000 option 5 if you have any questions. Email: support@evolveip.net
Posted on Aug 22, 13:42 EDT
Past Incidents
Aug 24, 2019
Completed - The scheduled maintenance has been completed.
Aug 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 23:00 EDT
Scheduled - Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing maintenance on our BroadSoft Web Servers in Philadelphia data center on Friday 8/23/2019 at 11:00 PM EST to Saturday 8/24/2019 at 6:00 AM EST. During this time, you may experience brief interruptions for these services.
• UCone
• Unity
• Dashboard
• Tenfold
• GoIntegrator
• Monet
• AMP
• User and Device Provisioning (DMS)
• Evolve Contact Center Suite (ECS)
• Custom API Integrations

We expect minimal impact, as services should immediately get reestablished with redundant severs. Note: Call Center and Receptionist applications will not be impacted by this maintenance. Should you have any questions, please feel free to contact our Customer Support Center by calling 877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Aug 14, 12:33 EDT
Aug 22, 2019

No incidents reported.

Aug 21, 2019
Completed - The scheduled maintenance has been completed.
Aug 21, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 00:01 EDT
Scheduled - In order to provide you with the best service possible,

Evolve IP will be rolling out bug fixes and enhanced load balancing to our production OSSmosis platform.
Aug 20, 16:54 EDT
Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Completed - The scheduled maintenance has been completed.
Aug 16, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 01:01 EDT
Scheduled - Microsoft has released a set of fixes for Remote Desktop Services that include two critical Remote Code Execution (RCE) vulnerabilities, CVE-2019-1181 and CVE-2019-1182. These two vulnerabilities are ‘wormable’, meaning that any future malware that exploits these could propagate from vulnerable computer to vulnerable computer without user interaction.

In the interest of maintaining the greatest level of network security, we will be performing an expedited emergency installation of this security patch to all Windows servers and workstations. This update will require a reboot which is set to occur on 8/16/2019 between 1am and 4am, local to the timezone of each device. A notification and countdown of the scheduled reboot should be presented on any logged-in device.
Aug 15, 16:28 EDT
Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019
Completed - The scheduled maintenance has been completed.
Aug 11, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 EDT
Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.

When: Saturday August 10th at 10:00 PM to 4:00 AM EDT.

During this maintenance window, Zerto will continue to replicate data, however a failover won’t be able to occur during the maintenance period. Veeam backups that started prior to the maintenance that have not finished before maintenance start will fail, but will retry as normal afterwards. DaaS customers will still be able to access their DaaS machines, however provisioning and management features will be unavailable during the maintenance period.
Aug 1, 15:00 EDT
Aug 10, 2019
Completed - The scheduled maintenance has been completed.
Aug 10, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 22:00 EDT
Scheduled - On Friday August 9, 2019 from 10:00PM – 2:00AM Eastern, we will be performing patching to the DaaS Enterprise Center portal environment. During this time, your DaaS Admin Enterprise Center portal will not be available. New desktop connections will also be unavailable for the duration. Existing desktop connections should not be interrupted.
Jul 30, 16:01 EDT