Evolve IP engineering has seen services normalized and this issue is being closed out as resolved. Please reach out to Evolve IP Support to report any ongoing issues.
May 18, 12:19 EDT
Evolve IP has seen this issue cleared as desktops are rebooted. If a desktop continues to experience issues after a reboot, please contact Evolve IP for additional support. Evolve IP will continue to monitor services closely and proactively reboot impacted desktops.
May 18, 10:04 EDT
Evolve IP continues to remediate impacted desktops. Select desktops continue to experience issues after reboots, and Evolve IP has opened a high priority case with a vendor to help assist with the underlying issue. Impacted users may still have issues with inaccessible desktops.
May 18, 09:29 EDT
Evolve IP has identified the issue and has failed over the impacted hardware. Select individual desktops may need to be rebooted to restore services. Evolve IP engineers are actively rebooting those desktops.
May 18, 08:43 EDT
Evolve IP Support is investigating multiple reports of individual desktops being inaccessible by users. Engineering teams are engaged and looking into the issue. Additional updates will be provided as they become available.
May 18, 08:24 EDT