All Systems Operational
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Application Server upgrade Dec 2, 02:00-06:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/2/2021 2:00 AM EST
End: 12/2/2021 6:00 AM EST
Duration: 4h
Purpose: Upgrade of the Application Servers to bring them to the latest software release
Impact: You may experience brief interruptions for UC1, Call Center and Receptionist clients while they are being updated. Other applications, including Unity may also experience intermittent logout issues and will require re-login during the maintenance. Call processing could be impacted, however we do not anticipate any interruptions, as redundant systems will be active.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 16, 11:06 EST
RMM Dec 3, 23:00 - Dec 4, 01:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/3/2021 11:00 PM EST
End: 12/4/2021 1:00 AM EST
Duration: 3h
Purpose: Upgrading SSL certificate
Impact: During maintenance user will be logoff from site and prompted to login .
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 30, 14:19 EST
Application Server upgrades Dec 3, 23:00 - Dec 4, 06:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/3/2021 11:00 PM EST
End: 12/4/2021 6:00 AM EST
Duration: 7h
Purpose: Upgrade of the Application Servers to bring them to the latest software release
Impact: You may experience brief interruptions for UC1, Call Center and Receptionist clients while they are being updated. Other applications, including Unity and the Assistance Toolbar may also experience intermittent logout issues and will require re-login during the maintenance. Call processing could be impacted, however we do not anticipate any interruptions, as redundant systems will be active.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 12, 08:26 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/12/2021 2:00 AM EST
End: 12/12/2021 6:00 AM EST
Duration: 4 hours
Purpose: Software upgrade to version 5.3.5. Release notes will be updated.
Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 24, 11:58 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/12/2021 9:00 AM EST
End: 12/12/2021 1:00 PM EST
Duration: 4h
Purpose: In order to continue providing world class data center services Evolve IP will be replacing the security certificates for the Virtual Data Center Mangement Portal.
There are multiple redundant systems hosting the portal. We will be updating each system one at a time to reduce any needed downtime.

Impact: During the maintenance window you may be asked to re-authenticate within the vCloud management portal as the certificates are updated. This may affect authentication into the Self-Service backup portal as well. If any urgent restores are needed and you are unable to log into the self-service backup portal please reach out to Support to initiate the required restore https://www.evolveip.net/about/contact-us

Normal virtual machine operations will not be impacted as the maintenance only pertains to the administrative portal.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 30, 14:19 EST
Past Incidents
Dec 1, 2021

No incidents reported today.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 09:48 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:48 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/12/2021 11:00 PM EST
End: 11/12/2021 11:05 PM EST
Duration: 5 minutes
Purpose: In order to improve the stability of the websocket we are modifying our timer cycles and our timeout parameters,
Impact: No user noticeable impact.
Required user actions: No user action required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Nov 12, 13:16 EST
Nov 22, 2021
Resolved - After monitoring, this incident is being closed out as resolved. The global case and all associated cases will be closed.
Nov 22, 15:23 EST
Monitoring - Evolve IP has corrected the issues causing performance degradation on the OSSmosis Platform. Engineering teams continue to monitor performance to ensure full resolution.
Nov 22, 14:19 EST
Investigating - Evolve IP is investigating reports of performance issues on the OSSmosis platform. Engineering teams have been engaged to review the reports.
Nov 22, 13:45 EST
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.