Evolve IP Status

All Systems Operational

Evolve IP Help Center Operational

Authentication and User Management Operational

Service Desk Portal Operational

UCaaS Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

Recap Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Data Center Core Services Operational

Cleveland, OH Operational

Minneapolis, MN Operational

Norristown, PA Operational

Philadelphia, PA Operational

Las Vegas, NV Operational

Amsterdam, Netherlands Operational

Delft, Netherlands Operational

London, UK Operational

Northamptonshire, UK Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Trend Micro Worry Free Portal Operational

Tenfold CRM Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

MaintReq-US-Transnexus-Software-Upgrade-20210615-20210618 Jun 15, 16:00 - Jun 18, 23:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/15/2021 4:00 PM EST
End: 6/18/2021 11:00 PM EST
Duration: 4h
Purpose: System upgrade required for STIR/SHAKEN implementation
Impact: The chances of a customer impacting issue is low. Should there be an issue, customers could experience intermittent delays with call setup. However, to mitigate service impact, the maintenance is being performed during low traffic period, and is done on individual servers in a high availability cluster.

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 8, 08:11 EDT

Austin DC Migration to Las Vegas Jun 26, 22:00 - Jun 27, 02:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/26/2021 10:00 PM EST
End: 6/27/2021 2:00 AM EST
Duration: 4h
Purpose: Decommissioning Austin DC and migrating remaining services to Las Vegas
Impact: All Austin connectivity will be down during the maintenance window
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 8, 08:16 EDT

Past Incidents

Jun 19, 2021

No incidents reported today.

Jun 18, 2021

5.33 OSS US Production Maintenance

Completed - The scheduled maintenance has been completed.
Jun 18, 08:06 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 08:05 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/15/2021 10:00 PM EST
End: 6/15/2021 11:00 PM EST
Duration: 1h
Purpose: OSSmosis US Production Maintenance for v5.33.
Impact: System will be updated 1 leg at a time allowing the app to stay up the whole time.
Required user actions: Clearing cache from their browser history to ensure that nothing is lingering.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 15, 14:06 EDT

Emergency Maintenance Request - Migrate ECS Web Agent Kubernetes VMs to new storage

Completed - The scheduled maintenance has been completed.
Jun 18, 00:20 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:00 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/17/2021 11:00 PM EST
End: 6/18/2021 1:00 AM EST
Duration: 2 hours
Purpose: We will be performing maintenance on the infrastructure that runs the web agent. During this brief window, no downtime is expected.
Impact: No downtime is expected.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 17, 11:37 EDT

Jun 17, 2021

Jun 16, 2021

No incidents reported.

Jun 15, 2021

Increasing Field Length in ICD

Completed - The scheduled maintenance has been completed.
Jun 15, 21:37 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 18:58 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/15/2021 7:00 PM EST
End: 6/15/2021 8:00 PM EST
Duration: 1 hour
Purpose: Increasing the field EIP_SERVICES1 length from 8 to 200 char in ITEM Table.
Impact: You should experience no impact during this maintenance window.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 15, 12:13 EDT

Jun 14, 2021

DaaS Degraded Performance

Resolved - Our engineers have completed monitoring and have confirmed that services have been restored. Accordingly, we have determined that this incident is resolved.
Jun 14, 22:51 EDT

Monitoring - Our engineers have addressed the incident, and services have been restored. We are currently monitoring.
Jun 14, 12:56 EDT

Identified - Our engineers have identified the cause of the incident and are currently implementing a fix. Additional information will be provided as it becomes available.
Jun 14, 11:36 EDT

Investigating - We are currently investigating this issue.
Jun 14, 10:08 EDT

Ossmosis 5 Unresponsive for some users

Resolved - Our engineers have completed monitoring and have confirmed that no further issues are seen. Accordingly, we have determined that this issue is resolved.
Jun 14, 15:29 EDT

Monitoring - Our Engineers have addressed the incident and services have been restored. We are currently monitoring.
Jun 14, 09:37 EDT

Identified - Our Engineers have identified the cause of the incident and are currently implementing a solution. Additional information will be provided as it becomes available.
Jun 14, 09:15 EDT

Investigating - We are currently investigating this issue.
Jun 14, 08:56 EDT

Jun 13, 2021

Upgrade ECS Production to 5.3.2 SP1

Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 02:01 EDT

Scheduled - Dear Valued Client,

In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.2 SP1.

When: Sunday, June 13th from 2:00 AM to 6:00 AM EST

Impact: All ECS applications will experience a few minutes of downtime during this period.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.

_________________________

Evolve IP Client Care

877.459.4347, Option 2
Jun 11, 10:52 EDT

Jun 12, 2021

Microsoft Teams Issue

Resolved - The Microsoft rollback is complete. It has been confirmed that Teams desktop client users are no longer impacted. Mobile app users should expect a full recovery within the next 24-48 hours.
Jun 12, 09:27 EDT

Monitoring - The Microsoft rollback is still in progress and shows significant improvement to most impacted users. While Microsoft continues to monitor the recovery, we recommend remaining users restart their Teams client or mobile app for added relief.
Jun 11, 20:39 EDT

Update - The Microsoft rollback is still in progress and shows significant improvement to most impacted users. While Microsoft continues to monitor the recovery, we recommend remaining users restart their Teams client or mobile app for added relief.
Jun 11, 20:39 EDT

Update - Microsoft telemetry indicates that the rollback is providing relief in some circumstances. Further investigation is underway to determine if additional action is required by Microsoft to fully remediate impact.
Jun 11, 19:39 EDT

Update - Microsoft is continuing to monitor their rollback to determine if it has remediated impact.
Jun 11, 17:43 EDT

Identified - Microsoft has isolated a recent change that has caused portions of Microsoft's infrastructure to send some Microsoft Teams calls straight to voicemail. Microsoft is preparing to rollback the change.
Jun 11, 16:43 EDT

Update - After additional investigation Microsoft has determined that the Microsoft infrastructure responsible for generating call notifications is unable to confirm an active session for the end user, resulting in calls being sent directly to voicemail. Microsoft is investigating further to isolate the source of this issue and determine the steps necessary to address the problem.
Jun 11, 16:03 EDT

Update - Microsoft has acknowledged they are having an issue in which some incoming Microsoft Teams calls may be sent straight to voicemail. Microsoft will be providing updates under TM261472 in the admin center and Evolve IP will post further updates here as we receive them.

https://twitter.com/MSFT365Status/status/1403427393377689600
Jun 11, 15:26 EDT

Investigating - Evolve IP is aware of a Microsoft Teams issue. The symptoms are that internal Microsoft Teams calls and external inbound Microsoft Teams calls are not able to be answered. The calls will terminate into user's voicemail and produce a missed call notification. Outbound calling is unaffected. Evolve IP has opened a ticket with the Microsoft engineering team and is continuing to escalate. We will continue to update this page as we press Microsoft for updates and resolution.
Jun 11, 14:52 EDT

RMM-a.evolveip.net and RMM-b.evolveip.net upgrade

Completed - The scheduled maintenance has been completed.
Jun 12, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 00:00 EDT

Upgrades of UC-One Collaborate Desktop Sharing and Video Conferencing Servers

Completed - The scheduled maintenance has been completed.
Jun 12, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:00 EDT

Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Friday, June 11th, 2021 at 11:00 PM EDT
End: Saturday, June 12th, 2021 at 3:00 AM EDT
Duration: 4 hours

Purpose: Upgrade to the newest Release Independent version of Broadsoft as part of the R24 upgrade.

Impact: The chances of a customer impacting issue is low. Should there be an issue, customers could experience intermittent delays with Collaborate sharing and video calls. However, to mitigate service impact, the maintenance is being performed during low traffic period, and is done on individual servers in a high availability cluster.

Remediation: The first group of servers will be upgraded and tested before the other servers in the cluster are taken out of service to be upgraded. If there are problems, the upgraded servers will be reverted.

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
May 19, 13:37 EDT

Jun 11, 2021

Jun 10, 2021

No incidents reported.

Jun 9, 2021

OSSmosis5 Inaccessibility

Resolved - Our engineers have addressed the incident and restored services. Systems are operational and functioning without incidents. This has been resolved.
Jun 9, 18:24 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 14:27 EDT

Update - We are continuing to work on a fix for this issue.
Jun 9, 13:34 EDT

Identified - The issue has been identified and a fix is being implemented.
Jun 9, 13:22 EDT

Investigating - We are currently investigating this issue.
Jun 9, 13:07 EDT

Jun 8, 2021

OSSmosis 5.33 US Production Maintenance

Completed - The scheduled maintenance has been completed.
Jun 8, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 22:00 EDT

Jun 7, 2021

Clearlogin

Completed - The scheduled maintenance has been completed.
Jun 7, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 22:00 EDT

Confluence Upgrade

Completed - The scheduled maintenance has been completed.
Jun 7, 02:19 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:07 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/6/2021 9:00 PM EST
End: 6/7/2021 1:00 AM EST
Duration: 4h
Purpose: Support is outdated and to bring in line with Jira versions so we have less issues with user mapping from both platforms.
Impact: The Knowledge Base will be unavailable during the maintenance period.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jun 4, 08:09 EDT

Jun 6, 2021

Jun 5, 2021

Broadsoft

Completed - The scheduled maintenance has been completed.
Jun 5, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 23:00 EDT

Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Friday, June 4th, 2021 at 11:00 PM EDT
End: Saturday, June 5th, 2021 at 3:00 AM EDT
Duration: 4 hours

Purpose: Upgrade to the newest Release Independent version of Broadsoft as part of the R24 upgrade.

Impact: The chances of a customer impacting issue is low. Should there be an issue, customers could experience intermittent delays with call setup and application logins. However, to mitigate service impact, the maintenance is being performed during low traffic period, and is done on individual servers in a high availability cluster.

Remediation: The primary servers will be upgraded first and tested before the other servers in the cluster are taken out of service to be upgraded. If there are problems, the upgraded servers will be reverted.

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
May 13, 09:08 EDT