Evolve IP Status

All Systems Operational

UCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ossmosis 5 Production Mar 31, 22:00-23:00 EDT

Dear Valued Client,
In order to provide you with the best service possible, Evolve IP will be performing maintenance to the OSSmosis portal:
When: Tuesday, March 31st from 10:00 PM to 11:00 PM EDT

Impact: You should experience no impact during this maintenance

Highlights:
• Feature –Voicemail Storage Report enhancements:
o The initial report will be filtered by the selected location
o Additional locations can be added/removed from the report
o The report columns are now sortable
o The Threshold column will filter the report to display all users over the entered threshold % value
o The used minutes % indication bar has been corrected to display the % correctly.
• Feature – ACD keys can now be enabled for users with appropriate devices within the Call Centers>Queue Management>Agents>Settings section.
• Bug Fix – the System Error when running the Application Logs has been corrected.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net
Posted on Mar 25, 09:32 EDT

Past Incidents

Mar 30, 2020

UC1 Call issues

Resolved - This incident has been resolved.
Mar 30, 13:08 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 12:02 EDT

Update - We are continuing to investigate this issue.
Mar 30, 11:58 EDT

Investigating - We are currently investigating this issue.
Mar 30, 09:55 EDT

Mar 29, 2020

No incidents reported.

Mar 28, 2020

UC-One User Presence

Resolved - This incident has been resolved.
Mar 28, 10:39 EDT

Monitoring - Maintenance has been completed and testing has been successful.. At this time we are monitoring systems to, Please do not hesitate to contact our support department should you experience any unexpected behaviors.
Mar 27, 23:56 EDT

Identified - Maintenance has been scheduled for this evening 3/27/2020 at 2200 hrs to fix the presence issue in the application. In the meantime, the workaround for this issue is to click on the user with the incorrect presence, the chat functionality should work as expected.
Mar 27, 16:42 EDT

Investigating - We have received reports from a small segment of our client base they are experiencing unexpected behaviors with the display of user status within the application. We are actively investigating the behavior and further updates will be provided as more information becomes available.
Mar 27, 11:25 EDT

BroadSoft Platform AS Servers

Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:00 EDT

Scheduled - In order to provide you with the best service possible, Evolve IP will be performing routine network maintenance on March 27, 2020 at 10PM EDT until March 28, 2020 at 6AM EDT. During this time, there will be brief client application interruptions for UC1, Call Center and Receptionist clients while they are updated. Other client applications, including Unity and the Assistant Toolbar, will experience being logged out of the application and require logging back in during the maintenance period. Call processing should not be affected as redundant systems will be active.
Mar 24, 10:09 EDT

BroadSoft NS Patching

Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:00 EDT

Scheduled - Evolved Office: HPBX Maintenance Notification
In order to provide you with the best service possible, Evolve IP will be performing routine network maintenance on Friday, March 27th, 2020 at 11PM EDT until March 28th, 2020 at 6AM EDT. Call processing should not be affected as redundant systems will be active.
Mar 19, 11:42 EDT

BroadSoft Platform AS Servers

Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:00 EDT

Scheduled - Evolved Office: HPBX Maintenance Notification
In order to provide you with the best service possible, Evolve IP will be performing routine network maintenance on March 27, 2020 at 10PM EDT until March 28, 2020 at 6AM EDT. During this time, there will be brief client application interruptions for UC1, Call Center and Receptionist clients while they are updated. Other client applications, including Unity and the Assistant Toolbar, will experience being logged out of the application and require logging back in during the maintenance period. Call processing should not be affected as redundant systems will be active.
Mar 19, 11:38 EDT

Mar 26, 2020

UC1 on IPhone v13.3.1 Issue

Resolved - All UCaaS call/messaging issues have been resolved for affected customers.
Mar 26, 09:33 EDT

Update - We are continuing to monitor for any further issues.
Mar 26, 09:30 EDT

Monitoring - Our engineers have taken action to alleviate the reported behavior in which a message was appearing on the application of "too many redirect". At this time we are monitoring. Please report any unexpected behaviors to our support team for further review/assistance.
Mar 25, 13:59 EDT

Investigating - We have received reports from a small portion of our client base regarding varying behaviors with UC-One running on IPhones with OS 13.3.1. We are currently investigating. We will provide further updates as more information becomes available.
Mar 25, 12:02 EDT

Mar 24, 2020

No incidents reported.

Mar 23, 2020

ICD – Internal Ticketing System

Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:00 EDT

Scheduled - Dear Valued Client,
In order to provide you with the best service possible, Evolve IP will be performing maintenance to our ticketing portal.
When: Thursday, March 19th from 11:00PM to 12:00AM
Impact: Our ticketing system will be down for approximately 15 minutes during the duration of this maintenance. Please note that our support staff will still be able to take calls and gather information to open a ticket when the system is back up. However, they will be unable to provide any updates on existing tickets until the system is back up.
Mar 20, 10:11 EDT

Mar 21, 2020

No incidents reported.

Mar 20, 2020

UC Applications

Resolved - All platforms have remained at expected performance for the past 24 hours. D platform maintenance last evening has cleared any remaining performance challenges for users on that platform.
Mar 20, 10:31 EDT

Update - All platforms have remained at expected performance throughout the day. Cisco has recommended a configuration change to their underlying software to address the sporadic reports of login delays on the D platform. We will be making this change tonight at 11:00 PM EDT. This maintenance is not expected to be service affecting, however, some users may find that they need to login again to their applications (UC-One, Receptionist, Unity, Call Center Agent and Supervisor). Again, this change will only be made to the D platform as we have validated that none of our other global platforms have seen similar issues.
Mar 19, 17:06 EDT

Update - We have had sporadic reports of slow logins to UC applications for clients on the D platform ONLY at the beginning of the day (8:45-10:15 AM EDT). Given the unprecedented volume of new work from home users across the network (and the Internet in general), this is not usual. While it is likely that some of this is caused by general Internet congestion, we are reviewing those reports and associated platform logging to validate these reports and determine if there are additional actions that can be taken on our side to support speedy application logins for our clients.
Mar 19, 11:11 EDT

Update - UC Application logins have remained speedy throughout the day today. Additional steps have been taken to ensure performance during early morning peak periods. Our engineers will monitor throughout the morning before closing this incident.
Mar 18, 20:36 EDT

Update - We have had no further reports of slowness and will continue to monitor performance through tomorrow morning before considering this incident resolved.
Mar 18, 16:50 EDT

Monitoring - D platform customers only: We have had reports of slow logins from UC-One, Unity and Call Center applications. Logins are responding as expected at this time. The Cisco Broadsoft platform uses the same process for login / state change activity and provisioning calls (from OSSmosis) - prioritizing the former. Due to the unprecedented amount of work from home activity over the previous few days, login activity between 9:00-9:30 AM and 10:00-10:15 AM has slowed down provisioning portal response and user logins (while prioritizing logins). We have taken several steps to manage the requests and will be monitoring performance throughout the remainder of the day. Further updates will be shared via statuspage.
Mar 18, 10:57 EDT

Ossmosis 5

Resolved - OSSmosis has remained at expected performance for the past 24 hours. D platform maintenance has cleared any remaining performance challenges for administrators on that platform.
Mar 20, 10:31 EDT

Update - OSSmosis has continued to perform as expected throughout the day. Cisco has recommended a configuration change to their underlying software to address provisioning delays on the D platform. We will be making this change tonight at 11:00 PM EDT. This maintenance is not expected to be service affecting. Again, this change will only be made to the D platform as we have validated that none of our other global platforms have seen similar issues. Future updates will be provided via statuspage.
Mar 19, 17:10 EDT

Update - OSSmosis is responding as expected at this time for A, B, C, E and F Platforms.
Platform D clients may have experienced a slow down in OSSmosis response time between 9:00-9:30 AM and 10:00-10:15 AM EDT consistent with early morning provisioning activity. We are reviewing client reports and associated platform logging to determine if there are additional actions that can be taken to support better performance during this timeframe. Further updates will be shared via statuspage.
Mar 19, 11:39 EDT

Update - OSSmosis performance has remained stable throughout the day and additional steps have been taken to ensure stability during early morning peak periods. Our engineers will monitor through the morning before closing this incident.
Mar 18, 20:35 EDT

Update - OSSmosis is responding as expected at this time. The Cisco Broadsoft platform uses the same process for login / state change activity and provisioning calls (from OSSmosis) - prioritizing the former. Due to the unprecedented amount of work from home activity over the previous few days, login activity between 9:00-9:30 AM and 10:00-10:15 AM has slowed down provisioning portal response - preferring user activity (as designed). We have taken several steps to manage the requests and will be monitoring performance throughout the remainder of the day. Further updates will be shared via statuspage.
Mar 18, 10:53 EDT

Monitoring - We have validated several short term performance degradations on the OSSmosis platform that are affecting customer's ability to make configuration changes and pull information. These degradations have lasted between 10-20 minutes and have occurred 2-3 times a day at peak periods. We have made several configuration changes and are closely monitoring with our underlying vendors.
Mar 18, 09:26 EDT

Investigating - We are currently investigating behaviors reported by our client base with the Ossmosis Administrative portal. Reports have included, but are not limited to, inability to access the portal, unable to load information, and inability to save a particular activity. Our engineers are actively engaged and further information will follow when it is available.
Mar 16, 16:58 EDT

Broadsoft AS15/AS16 (AS_D)

Completed - The scheduled maintenance has been completed.
Mar 20, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 EDT

Scheduled - We are making some system changes to improve the performance of how the system handles API traffic.
The impact is expected to be minimal since the servers are HA/redundant and should fail over without issue.
Mar 19, 18:29 EDT

Mar 17, 2020

Ossmosis 5 Production

Completed - The scheduled maintenance has been completed.
Mar 17, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 EDT

Scheduled - Dear Valued Client,
In order to provide you with the best service possible, Evolve IP will be performing maintenance to the OSSmosis portal:
When: Tuesday, March 17th from 10 PM to 11 PM EDT

Impact: You should experience no impact during this maintenance

Highlights:
• Feature –Voicemail Storage Report enhancements:
o The initial report will be filtered by the selected location
o Additional locations can be added/removed from the report
o The report columns are now sortable
o The Threshold column will filter the report to display all users over the entered threshold % value
o The used minutes % indication bar has been corrected to display the % correctly.
• Feature – ACD keys can now be enabled for users with appropriate devices within the Call Centers>Queue Management>Agents>Settings section.
• Bug Fix – the System Error when running the Application Logs has been corrected.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net
Mar 12, 09:39 EDT

Clearlogin

Completed - The scheduled maintenance has been completed.
Mar 17, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 EDT

Scheduled - • Added additional configuration abilities via the Admin Portal
o Time zones
o Minimum user length requirements
o Concurrent user session support
• Added interactive API documentation.
Mar 12, 09:23 EDT