Update - Push notifications and inbound calling functionality on the UC-One iOS app has now been successfully restored through an update on our servers. Video calling functionality will be restored once the updated application is successfully published to the Apple app store.
Oct 25, 17:43 EDT
Update - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues inbound calling issues within UC-One. Evolve IP has completed the final stages of testing the updated software against the version 13 environment and anticipate being able to make it available in the App Store in the next few days. Once approved by Apple, all users with the app will get prompted that an upgrade is available for download.
Oct 24, 17:56 EDT
Identified - We are aware that the latest iPhone iOS release (version 13 or higher) is currently causing issues with UC-One. Chat & presence functionality within the iOS mobile app do not appear to be affected. Android mobile app users appear to be unaffected as well. We have raised concern with our vendor, and we are in the development & testing stage at this point. Once we have completed this stage, we can push out the upgrade to all mobile users to resolve the issue.
Oct 16, 18:01 EDT
UCaaS (US) Degraded Performance
Telephony ? Operational
Applications ? Degraded Performance
Features Operational
Collaboration Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ossmosis 5 Nov 20, 22:00-23:00 EST
We will be promoting the latest release of Ossmosis 5 (5.6.3) to the Production Environment
Posted on Nov 13, 13:57 EST
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019
Completed - The scheduled maintenance has been completed.
Nov 17, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 EST
Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Saturday November 16th at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Sync Services will be unavailable.
Nov 6, 15:13 EST
Nov 16, 2019
Completed - The scheduled maintenance has been completed.
Nov 16, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 EST
Scheduled - In order to provide you with the best service possible, Evolve IP will be performing network maintenance on our Network servers on Friday 11/15/2019 at 11:00 PM EST to Saturday 11/16/2019 at 6:00 AM EST.

Service Impact
• May experience slowness with calling out.
• May not be able to make any call flow changes or provision new users during this period.

Should you have any questions, please feel free to contact our Customer Support Center by calling 877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Nov 8, 17:19 EST
Nov 15, 2019
Completed - The scheduled maintenance has been completed.
Nov 15, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 EST
Scheduled - Voice Engineering will be performing network maintenance on Broadsoft media servers MS24 through to MS27 on Thursday, November 14th starting at 10:00 PM EST until Friday, November 15th at 12:00 AM EST. The Broadsoft media servers manage media recording (call recording) and media playback (ivr, auto attendant, ring back) services. During the maintenance we do not expect any impact on services.
Nov 11, 16:14 EST
Nov 14, 2019
Resolved - Evolve IP Engineering teams have added additional storage resources to the DaaS infrastructure to accommodate for the additional load on the platform. All key metrics are now reporting normal.
Nov 14, 08:33 EST
Identified - Dear Valued Customer,

Due to the recent Microsoft Cumulative updates (Win 10/ Server OS) some DaaS clients are experiencing degraded performance across their desktops and datastores. Evolve IP recommends that clients disable automatic downloads/ installation of windows updates. We advise clients perform all patching and patch download activity after hours during planned maintenance windows.

Note : The Evolve IP Engineering team is actively implementing measures on the storage platform to help alleviate the abnormal download activity.

A guide for Win10 update GPO’s can be found here:
Link: https://support.evolveip.net/display/EIQ/DaaS+3+-+Windows+10+Feature+Updates
Nov 13, 16:56 EST
Update - Engineers continue to work with the platform vendor to identify the cause of the performance degradation.
Nov 13, 13:46 EST
Update - Engineers continue to investigate DaaS performance for some users.
Nov 13, 12:36 EST
Investigating - Engineers are currently investigating DaaS performance for some users. Users may experience degraded performance at this time. We will provide more information as it becomes available.
Nov 13, 10:38 EST
Nov 12, 2019
Resolved - This incident has been resolved.
Nov 12, 21:50 EST
Identified - One of many storage controllers in our East Coast availability zone experienced an issue but not a complete failure and this resulted in degraded performance for some users. In consultation with the platform vendor we removed the storage controller from the production array. The affected users are currently experiencing higher than normal latency as the array recovers.
Nov 12, 18:09 EST
Update - We are continuing to investigate this issue.
Nov 12, 17:13 EST
Investigating - Engineers are currently investigating DaaS performance for some users. Users may have experienced a disconnect and degraded performance upon logging back in. We will provide more information as it becomes available.
Nov 12, 17:09 EST
Completed - The scheduled maintenance has been completed.
Nov 12, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 EST
Scheduled - Biweekly software upgrade for clearlogin.
Nov 6, 16:05 EST
Nov 10, 2019
ECS
Completed - The scheduled maintenance has been completed.
Nov 10, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 02:00 EST
Scheduled - As part of ongoing system stability maintenance, the service can be unavailable
Nov 7, 02:00 EST
Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.