In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 09, 2025 - 22:15 EST
Jan 09, 2025 - 22:15 EST
Scheduled - Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/9/2025 10:00 PM EST
End: 1/10/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-a servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jan 9, 2025 22:00 - Jan 10, 2025 06:00 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/9/2025 10:00 PM EST
End: 1/10/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-a servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Jan 9, 2025 22:00 - Jan 10, 2025 06:00 EST
Evolve IP Help Center
Operational
Authentication and User Management
Operational
Service Desk Portal
Operational
UCaaS
Operational
Telephony
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Operational
Applications
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Operational
Features
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Collaboration
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Evolve Teams
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Recap
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Operational
Evolve Messaging (SMS/MMS)
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CCaaS (US)
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Telephony
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Applications
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Features
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Call Center Reporting
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ECS
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Data Warehouse
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OSSmosis
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Admin Portal
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ECS Admin Portal
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WaaS Management
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DRaaS
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ZT East
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ZT West
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VE East
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VE West
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Cloud Backup
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DaaS 3
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DaaS 3 Admin East
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DaaS 3 Admin West
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DaaS 2
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DaaS 2 Admin East
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Operational
DaaS 2 Admin West
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IaaS
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RMM
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Virtual Data Center Admin East
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Virtual Data Center Admin West
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Operational
Clearlogin
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User Dashboard
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Admin Console
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Clearlogin Directory
Operational
Password Manager
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AWS cloudfront
Operational
Sync
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Web Interface
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Storage
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Sync Service
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Network
Operational
DNS
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NTP
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Cloud Connect East
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Cloud Connect West
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Operational
Internet East
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Internet West
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Cloud Firewall East
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Cloud Firewall West
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Hosted Exchange
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HEX East
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Workspaces
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Vetanium
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blueprintCLOUD
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continuumCLOUD
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dvmCLOUD
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Managed IT Server
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Data Center Core Services
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Cleveland, OH
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Minneapolis, MN
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Norristown, PA
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Philadelphia, PA
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Las Vegas, NV
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Amsterdam, Netherlands
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Delft, Netherlands
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London, UK
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Northamptonshire, UK
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Third Party Cloud Services
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Unity (Licensing)
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Unity (Chat)
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Trend Micro Worry Free Portal
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Tenfold CRM Platform
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Client Training Center
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Data Warehouse
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Snowflake Snowflake Data Warehouse (Database)
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Snowflake Snowpipe (Data Ingestion)
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Snowflake Replication
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cisco Broadworks Application Server OS Upgrades
Jan 13, 2025 22:00 - Jan 14, 2025 06:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/13/2025 10:00 PM EST
End: 1/14/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-b servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 27, 2024 - 11:44 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/13/2025 10:00 PM EST
End: 1/14/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-b servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 27, 2024 - 11:44 EST
Internal SSL Certificate Update
Jan 14, 2025 20:00-22:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/14/2025 8:00 PM EST
End: 1/14/2025 10:00 PM EST
Duration: 2h
Purpose: In order for internal systems for WFM/Monet to continue to operate we need to update SSL certificates that allow intercommunication.
Impact: During the update there may experience a brief interruption of updates from WFM to Monet as systems are restarted.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jan 03, 2025 - 14:25 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/14/2025 8:00 PM EST
End: 1/14/2025 10:00 PM EST
Duration: 2h
Purpose: In order for internal systems for WFM/Monet to continue to operate we need to update SSL certificates that allow intercommunication.
Impact: During the update there may experience a brief interruption of updates from WFM to Monet as systems are restarted.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jan 03, 2025 - 14:25 EST
Cisco Broadworks Application Server OS Upgrades
Jan 15, 2025 22:00 - Jan 16, 2025 06:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/15/2025 10:00 PM EST
End: 1/16/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-c servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 27, 2024 - 11:44 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/15/2025 10:00 PM EST
End: 1/16/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-c servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 27, 2024 - 11:44 EST
Cisco Broadworks Application Server OS Upgrades
Jan 17, 2025 22:00 - Jan 18, 2025 06:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/17/2025 10:00 PM EST
End: 1/18/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-d servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 27, 2024 - 11:44 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/17/2025 10:00 PM EST
End: 1/18/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-d servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 27, 2024 - 11:44 EST
Upgrade ECS to Release 2025.1
Jan 19, 2025 01:00-07:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/19/2025 1:00 AM EST
End: 1/19/2025 7:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.1
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 17, 2024 - 17:45 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/19/2025 1:00 AM EST
End: 1/19/2025 7:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.1
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 17, 2024 - 17:45 EST
Cisco Broadworks Application Server OS Upgrades
Jan 20, 2025 22:00 - Jan 21, 2025 06:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/20/2025 10:00 PM EST
End: 1/21/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-f servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 27, 2024 - 11:44 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/20/2025 10:00 PM EST
End: 1/21/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-f servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 27, 2024 - 11:44 EST
Cisco Broadworks Application Server OS Upgrades
Jan 22, 2025 22:00 - Jan 23, 2025 06:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/22/2025 10:00 PM EST
End: 1/23/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-g servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 27, 2024 - 11:44 EST
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 1/22/2025 10:00 PM EST
End: 1/23/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-g servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Dec 27, 2024 - 11:44 EST