All Systems Operational
Evolve IP Help Center
Operational
Authentication and User Management
Operational
Service Desk Portal
Operational
UCaaS (US)
Operational
Telephony
?
Operational
Applications
?
Operational
Features
Operational
Collaboration
Operational
Evolve Teams
Operational
CCaaS (US)
Operational
Telephony
Operational
Applications
Operational
Features
Operational
Call Center Reporting
Operational
ECS
Operational
OSSmosis
Operational
Admin Portal
Operational
ECS Admin Portal
Operational
WaaS Management
?
Operational
DRaaS
Operational
ZT East
Operational
ZT West
Operational
VE East
Operational
VE West
Operational
Cloud Backup
Operational
DaaS 2
Operational
DaaS 2 Admin East
?
Operational
DaaS 2 Admin West
?
Operational
DaaS 3
Operational
DaaS 3 Admin East
?
Operational
DaaS 3 Admin West
?
Operational
IaaS
Operational
RMM
Operational
Virtual Data Center Admin East
?
Operational
Virtual Data Center Admin West
?
Operational
Clearlogin
Operational
User Dashboard
Operational
Admin Console
Operational
Clearlogin Directory
Operational
Password Manager
Operational
AWS cloudfront
Operational
Sync
Operational
Web Interface
Operational
Storage
Operational
Sync Service
Operational
Network
Operational
DNS
?
Operational
NTP
?
Operational
Cloud Connect East
?
Operational
Cloud Connect West
?
Operational
Internet East
Operational
Internet West
Operational
Cloud Firewall East
Operational
Cloud Firewall West
Operational
Hosted Exchange
Operational
HEX East
Operational
Workspaces
Operational
Vetanium
Operational
blueprintCLOUD
Operational
continuumCLOUD
Operational
dvmCLOUD
Operational
Managed IT Server
Operational
Third Party Cloud Services
Operational
Unity (Licensing)
Operational
Unity (Chat)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cisco
Oct 24, 20:00-22:00 EDT
To provide you with the best service possible, Evolve IP will be performing a configuration template upgrade on Ucone IOS and Android mobile clients on Saturday, October 24th, 2020, at 8PM EST until 10PM EST. During the maintenance, there should be no impact on services. Should you have any questions or concerns, please feel free to contact our Customer Support Center by calling 1-877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Posted on Oct 21, 12:40 EDT
Posted on Oct 21, 12:40 EDT
ECS
Oct 25, 02:00-06:00 EDT
Dear Valued Client,
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment with a few hotfixes:
When: Sunday, October 25th from 2:00 AM to 6:00 AM EDT
Impact: All ECS applications will experience a few minutes of downtime during this period.
This release contains the following fixes:
Calls offered to a Ready Agent during their handset's initialization or registration process could not be answered by subsequent agents.
Agents were incorrectly placed into the Backoffice state after transferring a call.
The 2.04 report didn't properly calculate the Staffed, No Answer, Backoffice, and Handle Outgoing fields.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Posted on Oct 22, 09:01 EDT
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment with a few hotfixes:
When: Sunday, October 25th from 2:00 AM to 6:00 AM EDT
Impact: All ECS applications will experience a few minutes of downtime during this period.
This release contains the following fixes:
Calls offered to a Ready Agent during their handset's initialization or registration process could not be answered by subsequent agents.
Agents were incorrectly placed into the Backoffice state after transferring a call.
The 2.04 report didn't properly calculate the Staffed, No Answer, Backoffice, and Handle Outgoing fields.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Posted on Oct 22, 09:01 EDT
NetScaler
Oct 28, 22:00 - Oct 29, 00:00 EDT
In order to continue to provide the most secure datacenter experience possible, Evolve IP will be updating an SSL security certificate that protects shared workloads in the Cleveland Data Center on Wednesday, October 28th at 10 PM.
Posted on Oct 22, 09:14 EDT
Posted on Oct 22, 09:14 EDT
Sync, Veeam, Zerto, vCenter
Oct 28, 22:00 - Oct 29, 04:00 EDT
In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Wednesday October 28th at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.
Posted on Oct 22, 09:34 EDT
When: Wednesday October 28th at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.
Posted on Oct 22, 09:34 EDT
Workspace
Oct 29, 22:00 - Oct 30, 04:00 EDT
In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Thursday October 29th at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Customers may experience issues connecting to Workspace, including provisioning during the maintenance time period.
Posted on Oct 22, 09:25 EDT
When: Thursday October 29th at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Customers may experience issues connecting to Workspace, including provisioning during the maintenance time period.
Posted on Oct 22, 09:25 EDT
Orecx
Nov 1, 00:00-02:00 EDT
Evolve IP will be performing maintenance on the Call Recording platform for customers on Broadsoft Platform’s A, B, and C on Nov 1st from 12:00 AM to 2:00 AM.
Calls WILL NOT be recorded during this maintenance, but we do not expect the service to be down longer than 1 minute.
After this maintenance is complete, calls will be recorded in stereo channels – with each caller isolated on their own channel. When you are listening to a call, you will hear one caller on the right, and the other caller on the left. If you use a mono headset and can only hear one caller, you may need to check your settings to allow your computer to convert your audio back into mono.
IMPORTANT: If you download call recordings and upload them to a third-party (such as a CRM), please contact your CTA (CRM? Ed?) prior to Oct 22. We will work with you to review your workflow and ensure a smooth transition after this maintenance on Nov 1st.
In addition, if you use the “Email” function inside of the OSSmosis Recorder, the file size may be too large to be attached based on your organization’s email attachment limits. We recommend downloading the recording and compressing the file using ZIP before emailing, or sharing the recording using a file sharing service like OneDrive.
Thank you for choosing Evolve IP.
Posted on Oct 15, 11:44 EDT
Calls WILL NOT be recorded during this maintenance, but we do not expect the service to be down longer than 1 minute.
After this maintenance is complete, calls will be recorded in stereo channels – with each caller isolated on their own channel. When you are listening to a call, you will hear one caller on the right, and the other caller on the left. If you use a mono headset and can only hear one caller, you may need to check your settings to allow your computer to convert your audio back into mono.
IMPORTANT: If you download call recordings and upload them to a third-party (such as a CRM), please contact your CTA (CRM? Ed?) prior to Oct 22. We will work with you to review your workflow and ensure a smooth transition after this maintenance on Nov 1st.
In addition, if you use the “Email” function inside of the OSSmosis Recorder, the file size may be too large to be attached based on your organization’s email attachment limits. We recommend downloading the recording and compressing the file using ZIP before emailing, or sharing the recording using a file sharing service like OneDrive.
Thank you for choosing Evolve IP.
Posted on Oct 15, 11:44 EDT
ACS, ISE
Nov 7, 01:00-02:00 EDT
When: Saturday 11/7/2020 1:00AM EST to Saturday 11/7/2020 2:00AM EST.
Dear Valued Customer,
In order to provide you with the best service possible, Evolve IP will be upgrading the Anyconnect VPN Authentication server from Saturday 11/7/2020 1:00AM EST to Saturday 11/7/2020 2:00AM EST.
Impact: Users will be unable to establish a new Anyconnect VPN session during this time, if you are already connected to the VPN before this time you session will not be affected.
Please contact your sales consultant or customer support at 610-964-8000 option 5 if you have any questions. Email: support@evolveip.net
Posted on Oct 15, 17:49 EDT
Dear Valued Customer,
In order to provide you with the best service possible, Evolve IP will be upgrading the Anyconnect VPN Authentication server from Saturday 11/7/2020 1:00AM EST to Saturday 11/7/2020 2:00AM EST.
Impact: Users will be unable to establish a new Anyconnect VPN session during this time, if you are already connected to the VPN before this time you session will not be affected.
Please contact your sales consultant or customer support at 610-964-8000 option 5 if you have any questions. Email: support@evolveip.net
Posted on Oct 15, 17:49 EDT