All Systems Operational
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upgrade ECS Production to version 5.4.7 Feb 12, 2023 02:00-06:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/12/2023 2:00 AM EST
End: 2/12/2023 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.7

ECS Release Notes: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jan 26, 2023 - 16:48 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/12/2023 10:00 AM EST
End: 2/13/2023 5:00 AM EST
Duration: 19hrs
Purpose: Software upgrade will be performed on call center reporting servers to fix existing bugs and upgrade Oracle database
Impact: Although we have redundancy, some reports may not be accurate if they are run during the switchover to the redundant server.
Some of the scheduled reports may not get delivered if they are scheduled during the switchover to the redundant server.

Required user actions: You may have to re-run some reports for accuracy if they were scheduled during the server switchover.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jan 20, 2023 - 11:51 EST
Changes to Services Platforms Feb 14, 2023 04:00-07:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/14/2023 4:00 AM EST
End: 2/14/2023 7:00 AM EST
Duration: 3 Hours
Purpose: Migrating web traffic to newly upgraded Services Platforms
Impact: There will be new public ip addresses, so some customers' firewalls could be affected. The new ip addresses are in the same subnets as the ones in our past firewall recommendations.

The new platforms will be switched in one service at a time and tested individually. The replacement servers are already in place and have been tested.
Required user actions: Customers with explicit firewall rules will need to update their configurations for the new IP addresses. The changes to the ip addresses are listed here: https://support.evolveip.net/display/EIQ/UCaaS+XSP+Migration+IP+Address+Changes

Only the ip addresses are changing. The ports will remain the same for each service.

If customers are pointed directly to specific XSPs, we recommend that you take this opportunity to begin using the FQDNs associated with each service. This is to prevent any service impacts when the old XSPs are decommissioned in the near future.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jan 27, 2023 - 11:48 EST
Past Incidents
Feb 3, 2023

No incidents reported today.

Feb 2, 2023
Completed - The scheduled maintenance has been completed.
Feb 2, 04:49 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 03:02 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/2/2023 3:00 AM EST
End: 2/2/2023 7:00 AM EST
Duration: 4h
Purpose: Routine maintenance to apply bug fixes and system enhancements
Impact: Call processing for new or existing calls is at low risk, however the SBC's are in redundant pairs so no expected impact to service as they are patched. Also, patches have been fully tested in a lab environment and a full SIP test plan will be carried out after the patching to ensure services are business as usual.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jan 16, 10:17 EST
Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 05:24 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 04:31 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/1/2023 4:30 AM EST
End: 2/1/2023 5:30 AM EST
Duration: 1h
Purpose: Evolve IP are adding HTTP aliases to the web servers for a new product.
Impact: Connections to the web servers will be dropped as the web servers are restarted. Each server will be restarted individually, therefore any customer connection will re-connect to another web server in the pool.
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jan 16, 10:17 EST
Jan 31, 2023
Completed - The scheduled maintenance has been completed.
Jan 31, 05:07 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 03:02 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/31/2023 3:00 AM EST
End: 1/31/2023 7:00 AM EST
Duration: 4h
Purpose: Routine maintenance to apply bug fixes and system enhancements
Impact: Call processing for new or existing calls is at low risk, however the SBC's are in redundant pairs so no expected impact to service as they are patched. Also, patches have been fully tested in a lab environment and a full SIP test plan will be carried out after the patching to ensure services are business as usual.
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jan 16, 10:17 EST
Jan 30, 2023
Resolved - Services have normalized for all customers. Evolve IP Support has validated with reporting customers that services are stable and any outstanding issues related to this event are resolved.
Jan 30, 10:41 EST
Identified - Services for DaaS customers may have been impacted by a failover event this morning. As the failover event completed, end users may have seen services disconnect. Evolve IP Engineering saw services normalize after the failover. Evolve IP Support is actively reviewing to identify and remediate any lingering customer impact.
Jan 30, 10:13 EST
Jan 29, 2023

No incidents reported.

Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 03:35 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:04 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/27/2023 10:00 PM EST
End: 1/28/2023 2:00 AM EST
Duration: 3 hr
Purpose: Firmware upgrade on a Philadelphia Internet router
Impact: This redundant router will be temporarily removed from service during the maintenance so no impact is expected.
Required user actions: No action is required

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jan 17, 11:49 EST
Completed - The scheduled maintenance has been completed.
Jan 28, 00:49 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:57 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/27/2023 11:00 PM EST
End: 1/28/2023 1:00 AM EST
Duration: 2h
Purpose: Cisco has discovered a potential vulnerability in the ADP DMS versions we are running. We need to upgrade both the DMS base software and the DMS application to patch the vulnerability.
Impact: Customer devices could have problems pulling DMS configuration files if there are problems with the new server software. The new server has been tested in our lab, so we don't foresee any problems.

Only one server will be upgraded at a time. If any problems are discovered we will revert to the previous software versions.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jan 27, 16:38 EST
Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 03:13 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/27/2023 3:00 AM EST
End: 1/27/2023 6:00 AM EST
Duration: 3h
Purpose: Cisco has discovered a potential vulnerability which requires patching. We will be upgrading as well as moving customers to updated systems to mitigate this risk.
Impact: Customers who are using www.voip.evolveip.net for UCaaS device management, applications or integrations will need to update their firewalls per the required user actions details below. Other customers' impact will be limited to device management and the servers will be updated one at a time to limit any impact.
Required user actions: Customers with explicit firewall rules will need to update their configurations for the new IP addresses. The changes to the ip addresses are listed here: https://support.evolveip.net/display/EIQ/UCaaS+XSP+Migration+IP+Address+Changes

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jan 26, 16:49 EST
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.