Monitoring - Engineers have addressed the issue and we will continue to monitor.
Apr 21, 14:20 EDT
Identified - The issue has been identified and Engineers are working towards a resolution.
Apr 21, 14:18 EDT
Investigating - We are currently investigating an issue with ECS. Our Engineers are active engaged and we will provide updates as they become available.
Apr 21, 14:13 EDT
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DaaS Apr 24, 23:00 - Apr 25, 02:00 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Saturday, April 24th, 2021 at 11:00 PM EDT
End: Sunday, April 25th, 2021 at 2:00 AM EDT
Duration: 3 hours

Purpose: Evolve IP will be performing scheduled maintenance on the Service Provider components of the evolvedaas.com platform. This should not be service affecting for desktop connections or administrator portals.

Impact: In rare cases, a customers inventory job will run at the moment that the service center fails over during node update, resulting in a null return to the customer's inventory database. Customers may report an inability to login to desktops and inventory not populating in their enterprise center admin portal. A restart of the tenant enterprise center appliances will resolve this issue. Please contact Evolve IP support if you experience this issue.

For the duration, the Service Center portal will be inaccessible to Evolve Associates.

Remediation: The appliances are snapshotted by the horizon version manager in vcenter. To back out from updated02 and return to update01, Revert the snapshots on all patched appliances, then power on the appliances. Login to service center and validate that all service provider org 1000 appliances are status green.

Required user actions: No user action is required. Please contact Evolve IP support if you experience and issue during this maintenance window.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on Apr 19, 11:48 EDT
Sync, Veeam, Zerto, vCenter Apr 27, 22:00 - Apr 28, 04:00 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Thursday, April 27th, 2021 at 10:00 PM EDT
End: Friday, April 28th, 2021 at 4:00 AM EDT
Duration: 6 hours

Purpose: In order to provide you with the best service possible, Evolve IP will be applying security patching to our compute platform.

Impact: During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.

Remediation: None

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on Apr 12, 15:11 EDT
Broadsoft Apr 30, 23:00 - May 1, 02:00 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following routine network maintenance:

Start: Friday, April 30th, 2021 at 10:00 PM CDT
End: Saturday, May 1st, 2021 at 2:00 AM CDT
Duration: 3 hours

Impact: We do not expect any interruptions to service during this maintenance, but there may be momentary delays for call setups and logins on certain client applications.

Remediation: None

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on Apr 16, 16:38 EDT
Cisco May 2, 00:00-05:00 EDT
Dear Valued Client,

In order to provide you with the best service possible, Evolve IP will be performing maintenance on network switch equipment in EvolveIP's Philadelphia Data Center

When: Sunday, May 2nd from 12:00 AM to 5:00 AM EST

Impact: During this maintenance services in the Philadelphia Data Center may become unavailable
Posted on Mar 25, 09:58 EDT
Clearlogin May 3, 22:00-23:00 EDT
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Monday, May 3rd, 2021 at 10:00 PM EDT
End: Monday, May 3rd, 2021 at 11:00 AM EDT
Duration: 1 hour

Purpose:
- Add the ability to pin header in user dashboard.
- Add cleanup of push messages upon request timeout.
- Added audible alert to IOS push messages.
- Add user avatar options to mobile dashboard view.
- Added better validation and restrictions to user id length for form inputs.
- Fixed issue with google identity source verification on account recovery.
- Fix duplicate password validation message on new user profile creation.
- Fix issue that improperly indicates a message banner has actions on double clicks.
- Fix issue where active announcements could not be added via mobile view.

Remediation: None

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on Apr 20, 09:22 EDT
Broadsoft May 7, 23:00 - May 8, 05:00 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following routine network maintenance:

Start: Friday, May 7th, 2021 at 11:00 PM EDT
End: Saturday, May 8th, 2021 at 6:00 AM EDT
Duration: 6 hours

Impact: We do not expect any interruptions to service during this maintenance, but there may be momentary delays for call setups and logins on certain client applications.

Remediation: None

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on Apr 16, 17:10 EDT
Past Incidents
Apr 21, 2021

Unresolved incident: ECS Impairment.

Apr 20, 2021

No incidents reported.

Apr 19, 2021
Completed - The scheduled maintenance has been completed.
Apr 19, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:00 EDT
Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Monday, April 19th, 2021 at 10:00 PM EDT
End: Monday, April 19th, 2021 at 11:00 PM EDT
Duration: 1 hours

Purpose:
Add password reveal option for JWT app secrets and hide secret by default.
Fix potential error on mfa selection page when an MFA provider has been improperly deleted.
Add “skip on failed authentication” feature to support redundant identity sources from causing multiple failed login attempts.

Impact: The system will be updated and should incur no downtime during the upgrade.

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Apr 12, 11:01 EDT
Resolved - A report indexing service had to be cleared and is operational.
Apr 19, 13:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 11:04 EDT
Update - We are continuing to work on a fix for this issue.
Apr 19, 11:02 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 11:01 EDT
Investigating - We are currently investigating this issue.
Apr 19, 10:57 EDT
Apr 18, 2021

No incidents reported.

Apr 17, 2021
Completed - The scheduled maintenance has been completed.
Apr 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 EDT
Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,

In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Friday, April 16th, 2021 at 10:00 PM EDT
End: Saturday, April 17th, 2021 at 5:00 AM EDT
Duration: 7 hours

Purpose: In order to provide you with the best service possible, Evolve IP will be performing necessary mailbox maintenance to our Hosted Exchange platform.

Impact: While most of the maintenance is not service disruptive, you may be lost connection for short period on your Outlook client. No action needed.

Web Outlook will prompt you to close Outlook and reopen it.
There will be no disruption in mail flow for you and your organization.
If you have any questions, please contact technical support at support@evolveip.net.

Remediation: None

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Apr 5, 15:36 EDT
Apr 16, 2021
Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Resolved - Services have continued to function normally and this incident is being marked resolved.
Apr 11, 12:52 EDT
Monitoring - Our Engineers have addressed the incident and services have been restored. We are currently monitoring.
Apr 10, 11:15 EDT
Identified - Our Engineers have identified the cause of the incident and are currently implementing a solution. Additional information will be provided as it becomes available.
Apr 10, 10:04 EDT
Investigating - Our Engineers are actively engaged and investigating the incident and additional information will be provided as it becomes available.
Apr 10, 09:44 EDT
Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 EDT
Scheduled - To provide you with the best service possible, Evolve IP will be performing routine network maintenance on our Call Recording Web Portal on Friday, April 9th, 2021 at 11PM EST until Saturday, April 10th, 2021 at 3AM EST.

During this time, the Call Recording Web Portal might be unavailable for a brief period. Note, the recording of calls will not be impacted during the maintenance.

If you have any questions, please contact your CTA or technical support at 610-964-8000 Option 5 or support@evolveip.net.
Mar 29, 14:34 EDT
Apr 9, 2021
Apr 8, 2021
Postmortem - Read details
Apr 16, 16:41 EDT
Resolved - Services have continued to function normally and this incident is being marked resolved.

A Service Incident Report will be provided in the postmortem section within 5 business day including the Incident Summary, Root Cause, Resolution, and Remediation required.
Apr 8, 17:21 EDT
Update - Customers have confirmed systems are operational.
Apr 8, 14:41 EDT
Update - Services continue to functioning as normal and our Engineers will continue to monitor the system throughout the rest of the day.
Apr 8, 14:26 EDT
Monitoring - Our engineers have restored services and the systems is back online.
Apr 8, 14:14 EDT
Identified - Our engineers are taking actions that will momentarily restore effected services.
Apr 8, 13:52 EDT
Investigating - We are currently investigating this issue.
Apr 8, 13:44 EDT
Resolved - Services have continued to function normally and this incident is being marked resolved.

A Service Incident Report will be provided in the postmortem section within 5 business day including the Incident Summary, Root Cause, Resolution, and Remediation required.
Apr 8, 11:06 EDT
Monitoring - Our Engineers have addressed the incident and Recap is now accessible.
Apr 8, 06:57 EDT
Update - Our Engineers are actively engaged and continue investigating the Recap Portal Inaccessibility incident and additional information will be provided as it becomes available.
Apr 7, 23:04 EDT
Update - Our Engineers are actively engaged and investigating the Recap Portal Inaccessibility incident and additional information will be provided as it becomes available.
Apr 7, 18:52 EDT
Investigating - Users are unable to complete authentication when logging into Recap portal.

Call Recordings continue to be operational and stored in the database.
Apr 7, 17:28 EDT
Apr 7, 2021
Resolved - We saw limited impact to a subset of customers, the services have continued to function normally and this incident is being marked resolved.
Apr 7, 15:56 EDT
Update - We are continuing to monitor for any further issues.
Apr 7, 15:56 EDT
Monitoring - At 9:00 AM Eastern, there were higher than normal connections to the load balancers that handle Workspace (Citrix) connections that were causing connectivity issues. The issue was resolved and will be monitored.
Apr 7, 11:02 EDT
Completed - The scheduled maintenance has been completed.
Apr 7, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 23:00 EDT
Scheduled - In order to provide you the best possible experience, Evolve IP will be performing maintenance on the underlying infrastructure of the Call Center Dashboard platform.
Mar 18, 16:18 EDT