All Systems Operational
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
Evolve Messaging (SMS/MMS) Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
Data Warehouse Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Data Warehouse Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Replication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upgrade ECS to Release 2025.2 Feb 16, 2025 02:00-07:00 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/16/2025 2:00 AM EST
End: 2/16/2025 7:00 AM EST
Duration: 5 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.2
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jan 22, 2025 - 13:27 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/18/2025 8:00 PM EST
End: 2/18/2025 9:00 PM EST
Duration: 1 Hour
Purpose: We are updating the Evolve IP Data Warehouse schema and dependencies to incorporate new fields that have been recently added:

- Adding nullable fields to agent and callcenter call tables for 'externalTrackingId'
Impact: The BroadsoftCCAgentCallFact and BroadsoftCCQueueCallFact tables will be affected by this update.

This will also affect ECS ETL. The ETL will be suspended for an hour.
Required user actions: There maybe be instances where reconnecting to Data Warehouse is required to view modifications.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Feb 04, 2025 - 12:38 EST
Security Maintenance on file server Feb 23, 2025 02:30-05:30 EST
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 2/23/2025 2:30 AM EST
End: 2/23/2025 5:30 AM EST
Duration: 3 Hours
Purpose: Apply security permissions on file server media folder
Impact: None
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Feb 04, 2025 - 12:36 EST
Past Incidents
Feb 11, 2025

No incidents reported today.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025
Completed - The scheduled maintenance has been completed.
Jan 29, 22:34 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 22:06 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/29/2025 10:00 PM EST
End: 1/30/2025 12:00 AM EST
Duration: 2 Hours
Purpose: Clearlogin will be having routine maintenance performed on January 29th between the hours of 10PM and 12AM EST.

The following new additions will be deployed:

- Broadsoft can now be used as an Identity Source
- U2F MFA support via iOS and Android devices now supported
- Various environmental upgrades
Impact: Customers may be logged out of their current session during the maintenance period.
Required user actions: No action is required on customers' behalf.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jan 15, 16:08 EST
Completed - Completed
Jan 29, 09:26 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:15 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/9/2025 10:00 PM EST
End: 1/10/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-a servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Dec 27, 11:44 EST
Completed - The scheduled maintenance has been completed.
Jan 29, 01:41 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 22:02 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/13/2025 10:00 PM EST
End: 1/14/2025 6:00 AM EST
Duration: 8h
Purpose: This maintenance is to upgrade the operating system of our Broadworks broadsoft-b servers to ensure the continued efficiency, security, and reliability of our infrastructure.
Impact: There is a small risk of impact to Call Processing and application traffic while the server is failed over to the redundant server. Application traffic may require reconnection and/or logging back in.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Dec 27, 11:44 EST
Jan 28, 2025