All Systems Operational
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Recap ? Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UCaaS May 11, 21:00-22:00 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Tuesday, May 11th, 2021 at 9:00 PM EDT
End: Tuesday, May 11th, 2021 at 10:00 PM EDT
Duration: 1 hour

Purpose: Move to new Trunk group with Verizon to support STIR/SHAKEN.

Impact: Possible Inbound busy tone with Verizon Numbers.

Remediation: N/A

Required user actions: N/A

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 3, 10:09 EDT
Oracle May 13, 01:00-03:00 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Thursday, May 13th, 2021 at 1:00 AM EDT
End: Thursday, May 13th, 2021 at 3:00 AM EDT
Duration: 2 hours

Purpose: Upgrade to the Oracle SBC's to implement essential firmware fixes.

Impact: The SBC's operate in a HA pair, and one will always be serving whilst the other is being operated on. However there is the chance that a failed upgrade could cause issues with placing and receiving calls, this is however mitigated by performing regression testing on each node after patch update is completed.

Remediation: If an issue occurs during the upgrade we can immediately fail over to a healthy SBC. In the event that an issue occurs after the upgrade, we've put plans in place to ensure that the downgrading process is as quick and as effortless as possible.

Required user actions: If a call fails during the upgrade window, a user may need to re-dial a couple times for it to complete.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on Apr 30, 08:53 EDT
Tenfold May 14, 00:00-01:00 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Friday, May 14th, 2021 at 12:00 AM EDT
End: Friday, May 14th, 2021 at 1:00 AM EDT
Duration: 1 hour

Purpose: Tenfold expanding their network.

Impact: Should be no impact.

Remediation: Tenfold will address.

Required user actions: Tenfold customers who explicitly whitelist IP addresses in their firewalls should allow the new IP subnets being added by Tenfold:

35.227.9.224/27 port 443
34.67.34.64/27 port 443

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 16:34 EDT
Oracle May 14, 01:00-03:00 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Friday, May 14th, 2021 at 1:00 AM EDT
End: Friday, May 14th, 2021 at 3:00 AM EDT
Duration: 2 hours

Purpose: Upgrade to the Oracle SBC's to implement essential firmware fixes.

Impact: The SBC's operate in a HA pair, and one will always be serving whilst the other is being operated on. However there is the chance that a failed upgrade could cause issues with placing and receiving calls, this is however mitigated by performing regression testing on each node after patch update is completed.

Remediation: If an issue occurs during the upgrade we can immediately fail over to a healthy SBC. In the event that an issue occurs after the upgrade, we've put plans in place to ensure that the downgrading process is as quick and as effortless as possible.

Required user actions: If a call fails during the upgrade window, a user may need to re-dial a couple times for it to complete.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on Apr 30, 09:01 EDT
Clearlogin May 17, 22:00-23:00 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Monday, May 17th, 2021 at 10:00 PM EDT
End: Monday, May 17th, 2021 at 11:00 PM EDT
Duration: 1 hour

Purpose:
- Added ability to restrict admins from launching applications they don’t have access to.
- Added ability to upload certificates to Active Directory Identity Sources.
- Added ability to configure specific users or access tags to control password change and reset functionality.
- Added support for Angular apps in browser extension.
- Automatically delete pending push messages in Notification Center.
- Improved performance on Password Sync Jobs.
- Improved performance on Webhook Jobs.
- Improved performance on ssl version detection on Active Directory Identity Sources.
- Fixed error handling on Active Directory Identity Sources that are misconfigured.

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 5, 08:44 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Tuesday, May 18th, 2021 at 10:00 PM EDT
End: Tuesday, May 18th, 2021 at 11:00 PM EDT
Duration: 1 hour

Purpose: Implement a fix for DTMF digit recognition for customers dialing using ECS or Click-to-Dial with Microsoft Teams.

Impact: No impact expected.

Remediation: In the event the fix does not solve the problem, the configuration change will be rolled back.

Required user actions: No action necessary.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 13:51 EDT
Cisco May 22, 01:00-02:00 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Saturday, May 22nd, 2021 at 1:00 AM EDT
End: Saturday, May 22nd, 2021 at 1:30 AM EDT
Duration: 30 minutes

Purpose: Upgrade ASA code to patch for recent vulnerability released by Cisco.

Impact: There should be no impact during this maintenance as the firewalls are in High Availability.

Remediation: Roll Firewall back to previous version.

Required user actions: No action needed.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 16:03 EDT
Cisco May 22, 01:30-02:30 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Saturday, May 22nd, 2021 at 1:30 AM EDT
End: Saturday, May 22nd, 2021 at 2:00 AM EDT
Duration: 30 minutes

Purpose: Upgrade ASA code to patch for recent vulnerability released by Cisco.

Impact: Clients will experience periodic outages to their Cloud Firewall during this time.

Remediation: Roll back Firewall to previous version.

Required user actions: No action needed.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 16:24 EDT
BroadWorks May 23, 23:00 - May 24, 00:00 EDT
Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Sunday, May 23rd, 2021 at 11:00 PM EDT
End: Monday, May 24th, 2021 at 12:00 AM EDT
Duration: 1 hour

Purpose: Update voicemail subsystem to record messages using MP3 instead of WAV files.

Impact: New voicemail messages recorded after the maintenance will be delivered in the MP3 format going forward (instead of WAV).

Remediation: If any issues occur during the maintenance, the voice messaging format will be set back to WAV.

Required user actions: No action should be necessary by customers, unless they are filtering emails based on file type (e.g. only allowing .wav files).

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Posted on May 4, 15:17 EDT
Past Incidents
May 9, 2021

No incidents reported today.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - Our Engineers have completed monitoring and have confirmed that no further issues are seen. We have determined that this incident is resolved.
May 6, 10:42 EDT
Monitoring - Our engineers have identified the cause of this issue and a fix has been applied. We will continue to monitor throughout the day to ensure no further issues.
May 6, 09:00 EDT
Identified - The issue has been identified and a fix is being implemented.
May 6, 08:53 EDT
Investigating - We are currently investigating this issue. If a client is unable to open a ticket in the Evolve IP Help Center, please use the Support@evolveip.net email to create a ticket.
May 6, 07:52 EDT
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Completed - The scheduled maintenance has been completed.
May 3, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 22:00 EDT
Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Monday, May 3rd, 2021 at 10:00 PM EDT
End: Monday, May 3rd, 2021 at 11:00 AM EDT
Duration: 1 hour

Purpose:
- Add the ability to pin header in user dashboard.
- Add cleanup of push messages upon request timeout.
- Added audible alert to IOS push messages.
- Add user avatar options to mobile dashboard view.
- Added better validation and restrictions to user id length for form inputs.
- Fixed issue with google identity source verification on account recovery.
- Fix duplicate password validation message on new user profile creation.
- Fix issue that improperly indicates a message banner has actions on double clicks.
- Fix issue where active announcements could not be added via mobile view.

Remediation: None

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Apr 20, 09:22 EDT
May 2, 2021
Completed - The scheduled maintenance has been completed.
May 2, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 00:02 EDT
Scheduled - Dear Valued Client,

In order to provide you with the best service possible, Evolve IP will be performing maintenance on network switch equipment in EvolveIP's Philadelphia Data Center

When: Sunday, May 2nd from 12:00 AM to 5:00 AM EST

Impact: During this maintenance services in the Philadelphia Data Center may become unavailable
Mar 25, 09:58 EDT
May 1, 2021
Completed - The scheduled maintenance has been completed.
May 1, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:00 EDT
Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following routine network maintenance:

Start: Friday, April 30th, 2021 at 10:00 PM CDT
End: Saturday, May 1st, 2021 at 2:00 AM CDT
Duration: 3 hours

Impact: We do not expect any interruptions to service during this maintenance, but there may be momentary delays for call setups and logins on certain client applications.

Remediation: None

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Apr 16, 16:38 EDT
Apr 30, 2021
Apr 29, 2021

No incidents reported.

Apr 28, 2021
ECS
Completed - The scheduled maintenance has been completed.
Apr 28, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 02:00 EDT
Scheduled - Dear Valued Client,

In order to provide you with the best service possible, we will be performing a Database maintenance on ECS to clear the Reporting Services access issue experienced on April 19th.

When: Wednesday, April 28th from 2:00 AM to 6:00 AM EST

Impact: The Reporting Services will not be available for 10 minutes during this period. Customers can continue to use the system as usual, and no data will be lost.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Apr 27, 15:15 EDT
Completed - The scheduled maintenance has been completed.
Apr 28, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 22:01 EDT
Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Thursday, April 27th, 2021 at 10:00 PM EDT
End: Friday, April 28th, 2021 at 4:00 AM EDT
Duration: 6 hours

Purpose: In order to provide you with the best service possible, Evolve IP will be applying security patching to our compute platform.

Impact: During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.

Remediation: None

Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Apr 12, 15:11 EDT
Apr 27, 2021
Apr 26, 2021

No incidents reported.

Apr 25, 2021
Completed - The scheduled maintenance has been completed.
Apr 25, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 23:00 EDT
Scheduled - Evolve IP Alert: Maintenance

Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:

Start: Saturday, April 24th, 2021 at 11:00 PM EDT
End: Sunday, April 25th, 2021 at 2:00 AM EDT
Duration: 3 hours

Purpose: Evolve IP will be performing scheduled maintenance on the Service Provider components of the evolvedaas.com platform. This should not be service affecting for desktop connections or administrator portals.

Impact: In rare cases, a customers inventory job will run at the moment that the service center fails over during node update, resulting in a null return to the customer's inventory database. Customers may report an inability to login to desktops and inventory not populating in their enterprise center admin portal. A restart of the tenant enterprise center appliances will resolve this issue. Please contact Evolve IP support if you experience this issue.

For the duration, the Service Center portal will be inaccessible to Evolve Associates.

Remediation: The appliances are snapshotted by the horizon version manager in vcenter. To back out from updated02 and return to update01, Revert the snapshots on all patched appliances, then power on the appliances. Login to service center and validate that all service provider org 1000 appliances are status green.

Required user actions: No user action is required. Please contact Evolve IP support if you experience and issue during this maintenance window.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.

Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Apr 19, 11:48 EDT