Update - We are continuing to work on a fix for this issue.
Jul 31, 09:48 EDT
Update - We are continuing to work on a fix for this issue.
Jul 29, 14:46 EDT
Update - We received a patch from the vendor that is in the process of being tested before release. Should the application pass testing, you will receive notification of the scheduled maintenance of the release. In the interim, you may utilize the desktop application as an alternative. Thank you
May 12, 10:09 EDT
Identified - Our engineers have identified the cause of the issue and are currently implementing a fix. Additional information will be provided as it becomes available.
Apr 27, 13:39 EDT
Investigating - Our engineers are actively engaged and investigating the issue, and additional information will be provided as it becomes available.
Apr 26, 20:03 EDT
Update - We are continuing to investigate this issue.
Jul 29, 11:44 EDT
Update - Our engineers have continued to work with our vendor, Cisco on this behavior. Further updates will be provided as more information becomes available.
Jul 24, 15:33 EDT
Investigating - We have received reports from a small subset of clients experiencing inaccurate user status/presence within the UC-One application. This behavior is being investigated. Further updates will be provided as more information becomes available.
Jul 22, 15:15 EDT
Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS (US) Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UC-One Connect (SaaS) Aug 9, 00:00-02:00 EDT
A scheduled maintenance will be performed on the UC-One Connect (SaaS) production US and Canada regions to perform a software update on the compute platform.

SERVICE IMPACT: There will be a total platform outage for approximately 60 minutes during the maintenance window.

USER EXPERIENCE: Following the planned maintenance, there will be no change to user experience.
Posted on Jul 31, 15:12 EDT
Past Incidents
Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020
Completed - The scheduled maintenance has been completed.
Aug 1, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 02:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 31, 11:10 EDT
Scheduled - Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing routine maintenance in our Las Vegas data center Saturday 8/1/2020 2:00 AM EST to Saturday 8/1/2020 3:00 AM EST. No downtime is expected from this. Should you have any questions, please feel free to contact our Customer Support Center by calling 610-964-8000 and selecting option 5, or by sending an e-mail to support@evolveip.net.
Jul 31, 11:07 EDT
Jul 31, 2020

Unresolved incident: UC1 Mobile iPhone User Status Change Failures- Update.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

Unresolved incident: UC-One User Status/Presence.

Jul 28, 2020

No incidents reported.

Jul 27, 2020
Completed - The scheduled maintenance has been completed.
Jul 27, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 EDT
Scheduled - We will be updating OSSmosis 5 Prod configuration to improve stability.
Jul 27, 14:34 EDT
Resolved - It was uncovered that a very specific configuration used by a small number of customers caused an behavior with the system's ability to select the next available agent. This was mitigated Sunday afternoon for the affected customers by modifying their configurations and a system-level change was made during Sunday/Monday maintenance window to prevent future occurrences. All systems are operating normally at this time.
Jul 27, 17:01 EDT
Monitoring - Our engineers performed maintenance last night to address the issue with calls not getting delivered to agents for a small subset of clients. We will continue to closely monitor to ensure the system is processing normally.
Jul 27, 08:36 EDT
Identified - Our engineers have isolated the cause of the behavior and steps toward resolution are in progress. Further updates will be provided as more information becomes available.
Jul 26, 16:08 EDT
Update - We are continuing to investigate this issue.
Jul 26, 16:07 EDT
Investigating - We have received reports from a small subset of clients in which their agents are not receiving calls from the queue. We are currently investigating these reports. Further information will be provided as soon as more information becomes available.
Jul 26, 12:40 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 04:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:00 EDT
Scheduled - We are performing an emergency maintenance activity to address an issue encountered by a small number of clients related to ECS v5.3.0. In very limited skills-based routing configurations, queued calls were not delivered to Agents. A software change is being deployed to eliminate that scenario. We expect approximately 5 minutes of application downtime during this maintenance.
Jul 26, 17:03 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 23:01 EDT
Scheduled - Voice Engineering will be performing maintanance on July 26th starting at 11PM EST until 1:00AM. During this time call recordings will not get recorded as we restart services.
Jul 21, 11:01 EDT
Jul 26, 2020
ECS
Completed - The scheduled maintenance has been completed.
Jul 26, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 09:00 EDT
Scheduled - Evolve IP Alert: Maintenance
Dear Valued Client,

In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.0 that offers new functionality:
When: Sunday, July 26th from 2:00 AM to 6:00 AM EDT

Impact: All ECS applications will experience a few minutes of downtime during this period. Note: The first time your users launch an application, they may receive a message from Microsoft Defender SmartScreen about an “unrecognized app”. This message is related to the use of a new certificate during the software development process. Please encourage your users to select Run anyway if they receive this message.
Release Highlights:
o Platform optimizations to the “Light Deploy” process that reduce resource consumption and improve scalability.
o A Supervisor can now select a custom break type when changing an Agent’s state.
o Added the ability to copy a Campaign that retains the original campaign’s definitions and agent assignments.
o The Agent application will remember the Business Process selected by the Agent for their entire session.
o When an Agent replies to an Email interaction, the incoming Email Alias will be inserted as the “Display Name” and the “Reply To Address” in the outgoing email response.
o Added a “Clear Disposition Code” activity to Setup.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Jul 21, 11:37 EDT
Completed - The scheduled maintenance has been completed.
Jul 26, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:01 EDT
Scheduled - We will be patching the network load balancers. These systems are configured in a high-availability configuration. The secondary system will be upgraded first, after a successful upgrade the primary system will be failed over and upgraded.
During the failover a slight delay may be noticed during an active connection, no connections should drop during the failover. At the most, you may be required to re-authenticate into your existing session.
Jul 24, 16:17 EDT
Jul 25, 2020
Completed - The scheduled maintenance has been completed.
Jul 25, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 16:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 18:55 EDT
Update - This maintenance is only for Evolve IP associates and will not impact client DaaS services.
Jul 24, 18:54 EDT
Scheduled - The Evolve IP DaaS 3 platform will be unavailable Saturday July 25th, between the hours of 4 PM EST and 8 PM EST for scheduled security maintenance. If you will expect to be using your DaaS in this window, please reach out to Internal IT.
Jul 24, 17:24 EDT
Completed - The scheduled maintenance has been completed.
Jul 25, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 EDT
Scheduled - We will be patching the network load balancers to provide the latest security updates. As the system was designed with high-availability we will only be patching them one at a time. After the secondary unit is patched we will fail the primary over and patch it. Connections will remain active during the failover and only a momentary delay may be experienced.
Jul 21, 14:00 EDT
Jul 24, 2020
Jul 23, 2020
Resolved - The service impairment reported earlier has been resolved. Our engineers will continue to work with the underlying vendor (Cisco) to determine the root cause of the issue.
Jul 23, 15:28 EDT
Monitoring - At approximately 10:45AM EST on 7/23/2020 a switch within our West Coast availability zone experienced an issue that corrupted packets traversing it which subsequently caused problems for several services including but not limited to ECS, Cloud Connect, Cloud Firewall, and DaaS. We remediated that by forcing all traffic through the redundant supervisor in the switch and as of 11:45AM EST all services were functioning properly. Our engineers are verifying all services now and any clients who are still experiencing an issue are asked to contact our Client Support Center directly. We will continue working with the underlying vendor (Cisco) determine the root cause of the issue.
Jul 23, 12:02 EDT
Update - We are continuing to investigate this issue.
Jul 23, 11:43 EDT
Investigating - We are experiencing a network issue affecting services in our West data center. Engineering are actively investigating and we will provide updates as we have more information
Jul 23, 11:36 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 23, 11:32 EDT
Update - We are experiencing a network issue affecting services in our West data center. Engineering are actively investigating and we will provide updates as we have more information.
Jul 23, 11:32 EDT
Update - We are continuing to investigate this issue.
Jul 23, 11:21 EDT
Investigating - We are currently investigating this issue.
Jul 23, 11:19 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 04:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 EDT
Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Wednesday July 22nd at 10:00 PM to 4:00 AM EDT.
During this maintenance window, Sync Services will be unavailable. DaaS 2 Customers located in Las Vegas may experience issues connecting to DaaS, including provisioning during the maintenance time period. Zerto customers may not be able to replicate or perform a failover during the maintenance period.
Jul 21, 10:26 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 EDT
Scheduled - On July 22nd Evolve IP will be performing a brief network maintenance on our back-end UC-1 server cluster starting at 10PM EST and ending at 12AM EST. No impact to the applications is to be expected as there will be other servers available in the cluster to process traffic during the maintenance window.
Jul 22, 16:54 EDT
Jul 22, 2020
Jul 21, 2020

No incidents reported.