Investigating - We have received reports of intermittent behaviors with the ECS applications losing connectivity.  Our engineers are actively investigating these reports.  Further status updates will be provided as more information becomes available.
Sep 18, 14:15 EDT
UCaaS (US) Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
CCaaS (US) Degraded Performance
Telephony Operational
Applications Degraded Performance
Features Operational
Call Center Reporting Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
HEX Maintenance Sep 20, 22:00 - Sep 21, 05:00 EDT
On Friday September 20, 2019 from 10:00PM – 5:00AM Eastern, we will be performing changes on HEX platform involving all servers for sending and receiving outside email. During this time, there should not be any email interruption.
Posted on Aug 27, 14:40 EDT
Past Incidents
Sep 17, 2019

No incidents reported.

Sep 16, 2019
Completed - The scheduled maintenance has been completed.
Sep 16, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 EDT
Scheduled - • Added ability to select default mfa provider.
• Enabled broadsoft macros within application attributes.
• Code compliance updates.
• New user dashboard v3 layout available.
• Bug fixes.
Sep 10, 11:03 EDT
Sep 15, 2019
Completed - The scheduled maintenance has been completed.
Sep 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 EDT
Scheduled - In order to provide you with the best service possible, Evolve IP will be updating our compute platform.

When: Saturday September 14th at 10:00 PM to 4:00 AM EDT.

During this maintenance window, Zerto will continue to replicate data, however a failover won’t be able to occur during the maintenance period. Veeam backups that started prior to the maintenance that have not finished before maintenance start will fail, but will retry as normal afterwards. DaaS customers will still be able to access their DaaS machines, however provisioning and management features will be unavailable during the maintenance period.
Sep 12, 10:23 EDT
Sep 14, 2019
Completed - The scheduled maintenance has been completed.
Sep 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 01:00 EDT
Scheduled - Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing maintenance on Internet circuits:

Saturday, September 14th from 1:00 AM until 3:00 AM EST

Impact: During this maintenance window there may be a few instances of intermittent Internet connectivity for services in the Las Vegas data center.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or at support@evolveip.net.
Aug 21, 13:32 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:00 EDT
Scheduled - Dear Valued Customer,

In order to provide you with the best service possible, Evolve IP will be performing routine network maintenance in our Las Vegas data center from Saturday 9/14/2019 2:00AM EST to Saturday 9/14/2019 2:30AM EST.

Impact: During this time dedicated circuits terminating in our Las Vegas data center may temporarily go offline

Please contact your sales consultant or customer support at 610-964-8000 option 5 if you have any questions. Email: support@evolveip.net
Aug 22, 13:42 EDT
Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:00 EDT
Scheduled - Dear Valued Client,

In order to provide you with the best service possible, Evolve IP will be performing an upgrade to your Evolve Contact Suite (ECS) environment offering brand new feature functionality:
When: Tuesday September 10th from 2AM until 6AM EDT

Impact: All ECS applications will experience a few minutes of downtime during this period.
Version highlights:
• Additional API methods and Events to support the new Web Agent client and the integration of ECS data into the Contact Center Dashboard.
• Three new columns were added to the Agent Monitor within the Supervisor Client: Interaction State, Remote Party and Active BP
• The Telephony Sessions within the agent client will now open by default for all telephony interactions.
• New 2.04 Agent Summary Report that provides a summary of the agent’s activity for the selected interval that includes all the key agent-level metrics.
• Several new fields were added to the 7.03 Report including Transfers, Avg. Hold Time, Avg. Handle Time, and Abandon Rate.
• Multiple Bug Fixes
To learn more about what is included in this release and any steps you need to take, please click here.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or at support@evolveip.net.
Sep 3, 12:32 EDT
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.