Evolve IP Status

Mimecast Outage

Update - We are continuing to investigate this issue.
Jul 14, 16:49 EDT

Investigating - We are currently investigating:

Services affected: Email Processing, Administration Console, Web Security, Awareness Training, URL Protect, User Applications, Search
Jul 14, 16:01 EDT

UC1 Mobile iPhone User Status Change Failures- Update

Update - We received a patch from the vendor that is in the process of being tested before release. Should the application pass testing, you will receive notification of the scheduled maintenance of the release. In the interim, you may utilize the desktop application as an alternative. Thank you
May 12, 10:09 EDT

Identified - Our engineers have identified the cause of the issue and are currently implementing a fix. Additional information will be provided as it becomes available.
Apr 27, 13:39 EDT

Investigating - Our engineers are actively engaged and investigating the issue, and additional information will be provided as it becomes available.
Apr 26, 20:03 EDT

UCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Evolve IP Help Center Operational

Evolve IP Help Center Authentication and User Management Operational

Evolve IP Help Center Purchasing & Licensing Operational

Evolve IP Help Center Service Desk Email Requests Operational

Evolve IP Help Center Service Desk Portal Operational

Evolve IP Help Center Service Desk Web Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

AMP Jul 17, 22:00 - Jul 18, 00:00 EDT

Evolved Office: HPBX Maintenance Notification
To provide you with the best service possible, Evolve IP will be performing routine network maintenance on AMP services on July 17, 2020, at 10PM EST to 11:59PM EST. During the maintenance there should be no impact on services. Should you have any questions or concerns, please feel free to contact our Customer Support Center by calling 1-877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Posted on Jul 13, 14:31 EDT

Past Incidents

Jul 14, 2020

UC1 Desktop - My Room feature unresponsive

Resolved - This incident has been resolved.
Jul 14, 16:35 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 17:43 EDT

Update - We are continuing to work on a fix for this issue.
Jul 13, 16:54 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 13, 11:52 EDT

Investigating - We are currently investigating this issue.
Jul 13, 11:24 EDT

Jul 13, 2020

Clearlogin

Completed - The scheduled maintenance has been completed.
Jul 13, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 EDT

Scheduled - Added webhook functionality to access rules.
Added the ability to add a custom list attribute to clearlogin directory.
Added password reveal option in clearlogin directory user profiles.
Added the ability to control the expiration on JWT app tokens.
Jul 13, 14:17 EDT

Jul 12, 2020

No incidents reported.

Jul 11, 2020

Broadsoft

Completed - The scheduled maintenance has been completed.
Jul 11, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:00 EDT

Scheduled - Dear Valued Customer,
In order to provide you with the best service possible, Evolve IP will be performing maintenance on our Broadsoft Unified Messaging and Presence servers in the Minnesota data center on Friday 7/10/2020 11:00PM EST to Saturday 7/11/2020 6:00 AM EST. During this time, you may notice brief interruptions in IM&P services. Should you have any questions, please feel free to contact our Customer Support Center by calling 610-964-8000 and selecting option 5, or by sending an e-mail to support@evolveip.net.
Jun 24, 16:16 EDT

Jul 10, 2020

Broadsoft

Completed - The scheduled maintenance has been completed.
Jul 10, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 11:00 EDT

Scheduled - Dear Valued Customer,
In order to provide you with the best service possible, Evolve IP will be performing maintenance on our Broadsoft Unified Messaging and Presence servers in Philadelphia and Las Vegas data center on Friday 7/10/2020 11:00PM EST to Saturday 7/11/2020 6:00 AM EST. During this time, you may notice brief interruptions in IM&P services. Should you have any questions, please feel free to contact our Customer Support Center by calling 610-964-8000 and selecting option 5, or by sending an e-mail to support@evolveip.net.
Jun 24, 16:33 EDT

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

Ossmosis Unresponsive

Resolved - This incident has been resolved.
Jul 6, 07:22 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 15:41 EDT

Investigating - We are currently investigating this issue.
Jul 2, 15:10 EDT

Call Detail Reports & Call Traces not accessible in Ossmosis

Resolved - This incident has been resolved.
Jul 6, 07:22 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 18:06 EDT

Update - We are continuing to work on a fix for this issue.
Jul 2, 15:50 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 2, 15:49 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 12:41 EDT

Investigating - We are currently investigating this issue.
Jul 2, 12:18 EDT

Clearlogin not accessible

Resolved - This incident has been resolved.
Jul 6, 07:21 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 17:42 EDT

Investigating - We are currently investigating this issue.
Jul 3, 17:29 EDT

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

Jul 2, 2020

Clearlogin - http 500 Internal Server errors

Resolved - This incident has been resolved.
Jul 2, 12:42 EDT

Update - We are continuing to monitor for any further issues.
Jul 2, 10:14 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 16:47 EDT

Investigating - We are currently investigating this issue.
Jul 1, 15:00 EDT

Jul 1, 2020

Jun 30, 2020

Broadsoft (F Platform), Cisco

Completed - The scheduled maintenance has been completed.
Jun 30, 00:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 22:01 EDT

Scheduled - Dear Valued Customer,

Evolve IP will be performing network maintenance on the F-Platform UC-SaaS client servers on June 29th, from 10PM EST until 12AM EST. The maintenance work should not impact any actively connected UC-SaaS clients which includes the Desktop, Mobile, and Tablet applications. However, concluding the maintenance window, Evolve IP strongly recommends users to log-out of their existing applications, and log back in to ensure client functionality is not disrupted. There will be no changes to the user experience with these applications as this maintenance will be performed on the underlying Evolve IP servers. Please contact support if you have any questions or concerns regarding this maintenance notification.

Thank you,
Jun 29, 15:46 EDT

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