Evolve IP Status

All Systems Operational

Evolve IP Help Center Operational

Authentication and User Management Operational

Service Desk Portal Operational

UCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Trend Micro Worry Free Portal Operational

Tenfold CRM Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Zerto Jan 20, 22:00 - Jan 21, 04:00 EST

In order to provide you with the best service possible, Evolve IP will be updating our compute platform.
When: Wednesday January 20th at 10:00 PM to 4:00 AM EST.

During this maintenance window, Zerto replication will pause and failover services will not be available. Replication and failover services will resume after the completion of this maintenance. VPGs will experience a short period of bitmap syncing post-maintenance.
Posted on Jan 12, 15:25 EST

DaaS Jan 25, 22:00 - Jan 26, 00:00 EST

On January 25th at 10:00 PM EST, we will be performing scheduled maintenance on your evolvedaas.com portal to update the SSL certificate. This should take about 15min. For the duration, you will be unable to login to the evolvedaas.com admin portal and users will be unable to create a new desktop connection. Existing desktop connections should not be interrupted.
Posted on Jan 14, 10:55 EST

DaaS Jan 26, 22:00 - Jan 27, 00:00 EST

On January 26th at 10:00 PM EST, we will be performing scheduled maintenance on your evolvedaas.com portal to update the SSL certificate. This should take about 15min. For the duration, you will be unable to login to the evolvedaas.com admin portal and users will be unable to create a new desktop connection. Existing desktop connections should not be interrupted.
Posted on Jan 14, 10:57 EST

DaaS Jan 27, 22:00 - Jan 28, 00:00 EST

On January 27th at 10:00 PM EST, we will be performing scheduled maintenance on your evolvedaas.com portal to update the SSL certificate. This should take about 15min. For the duration, you will be unable to login to the evolvedaas.com admin portal and users will be unable to create a new desktop connection. Existing desktop connections should not be interrupted.
Posted on Jan 14, 11:01 EST

DaaS Jan 28, 22:00 - Jan 29, 00:00 EST

On January 28th at 10:00 PM EST, we will be performing scheduled maintenance on your evolvedaas.com portal to update the SSL certificate. This should take about 15min. For the duration, you will be unable to login to the evolvedaas.com admin portal and users will be unable to create a new desktop connection. Existing desktop connections should not be interrupted.
Posted on Jan 14, 11:05 EST

DaaS Jan 29, 22:00 - Jan 30, 00:00 EST

On January 29th at 10:00 PM EST, we will be performing scheduled maintenance on your evolvedaas.com portal to update the SSL certificate. This should take about 15min. For the duration, you will be unable to login to the evolvedaas.com admin portal and users will be unable to create a new desktop connection. Existing desktop connections should not be interrupted.
Posted on Jan 14, 11:07 EST

Past Incidents

Jan 17, 2021

No incidents reported today.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

OSSmosis

Completed - The scheduled maintenance has been completed.
Jan 12, 23:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:00 EST

Scheduled - Dear Valued Client,
In order to provide you with the best service possible, Evolve IP will be performing maintenance to the OSSmosis portal:
When: Tuesday, January 12th from 10 PM to 11 PM EDT

Impact: You should experience no impact during this maintenance

Highlights Include:
New Features:
- A new option, Enable Caribbean Dialing, has been added to the User screen as a security feature. This setting, disabled by default, disallows the User from dialing Caribbean area codes. When enabled, the User will be allowed to dial any area code in the Caribbean region. For a full list of Caribbean area codes, refer to https://support.evolveip.net/x/ZzFLAg .
Note: This is similar in function but separate from the International Dialing setting.

Bug Fixes:
- User Announcements were unable to be downloaded. This has been corrected.
- No results were being returned when a user searched the MAC address of a primary device on the System Endpoint screen. This has been corrected.
-An error was seen selecting a language when creating a new Hunt Group. The language was still able to be updated after selecting an option twice, however the error has been fixed so only one selection needs to be made.
- The Evolve Teams Enterprise Voice logo was missing against the Enterprise name in the left nav bar when an Enterprise had Evolve Teams Enterprise Voice assigned. This has been corrected.

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net
Jan 11, 09:37 EST

Clearlogin Portal Response Time

Resolved - Our engineering team has monitored Clearlogin since the maintenance performed on Monday and we have not logged any new tickets related to this incident. At this time, services have continued to function normally and this incident is being marked resolved.
Jan 12, 16:15 EST

Update - The schedule maintenance was completed last evening and the system is operating normally. We will continue to monitor throughout the day.
Jan 12, 08:43 EST

Monitoring - Our engineering team his identified the issue and will be scheduling maintenance this evening. Services are operational. Please continue to refer to our status page for updated information.
Jan 11, 17:06 EST

Identified - Our engineering team his identified the issue and will be scheduling maintenance this evening.
Jan 11, 12:53 EST

Investigating - Our engineering team his identified the issue and will be scheduling maintenance this evening.
Jan 11, 12:53 EST

ECS Application Responsiveness

Postmortem - Read details
Jan 12, 16:20 EST

Resolved - Our engineering team has monitored the ECS system since the maintenance performed on Sunday and we have not logged any new tickets related to this incident. At this time, services have continued to function normally and this incident is being marked resolved.
Jan 12, 16:13 EST

Update - The scheduled maintenance has been completed. We will continue to monitor today and tomorrow.
Jan 10, 09:12 EST

Update - We have identified a bug that was creating locks which was impacting performance on desktop apps. A hot fix has been developed, passed full regression testing, and will be applied during a maintenance window from 2 AM to 6 AM ET on Sunday, January 10th with a few minutes of downtime. https://status.evolveip.net/incidents/pwbg7m7f2nkv
Jan 7, 13:34 EST

Update - We have observed no further issues with application responsiveness and services are functioning as normal. Our Engineers will continue to monitor the system throughout the rest of the day.
Jan 5, 10:21 EST

Monitoring - Our Engineers will rebalance web servers during a maintenance window this evening, with no impact to services. Monitoring of the system will continue throughout the evening and into tomorrow morning.
Jan 4, 16:51 EST

Identified - Some servers were noticed to be under performing and were removed from a high availability pool of servers. At this time service has continued to function normally and this incident is being marked as identified. Our Engineers will continue to monitor the system throughout the rest of the day.
Jan 4, 13:27 EST

Update - We have observed no further issues with application responsiveness. Our Engineers will continue to monitor the system throughout the rest of the day.
Jan 4, 12:12 EST

Update - We are continuing to investigate this issue.
Jan 4, 11:38 EST

Update - Our Engineers are actively engaged and investigating the incident and additional information will be provided as it becomes available.
Jan 4, 10:58 EST

Investigating - We are currently investigating this issue.
Jan 4, 10:47 EST

Oracle

Completed - The scheduled maintenance has been completed.
Jan 12, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:00 EST

Scheduled - We will be performing network maintenance on the SBC servers on 01/11/2021 at 11:00 PM EST to 12:00 AM EST. During the maintenance we expect no impact on services.
Jan 11, 17:13 EST

Jan 11, 2021

Jan 10, 2021

ECS

Completed - The scheduled maintenance has been completed. We will continue to monitor today and tomorrow.
Jan 10, 09:00 EST

Scheduled - In order to continue providing world class datacenter services Evolve IP will be performing maintenance on the ECS load balancers to allow for increased capacity on January 17th at 2:00 a.m. Eastern.

During the maintenance a graceful failover of the load balancers will take place. During this time all connections will be handed from one load balancer to the other, which should not result in any dropped connections. It is possible that you may be required to re-authenticate after the failover.
Jan 8, 15:50 EST

ECS

Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:01 EST

Scheduled - Dear Valued Client,

In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment with hotfixes to address conditions reported by a few clients where the end-user applications didn’t operate at normal performance levels.

When: Sunday, January 10th from 2:00 AM to 6:00 AM EST

Impact: All ECS applications will experience a few minutes of downtime during this period.

If you have any questions, please contact your Client Relationship Manager, Client Technology Advisor, or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Jan 7, 08:56 EST

Jan 9, 2021

Cisco

Completed - The scheduled maintenance has been completed.
Jan 9, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 20:00 EST

Scheduled - Evolved Office: HPBX Maintenance Notification

To provide you with the best service possible, Evolve IP will be performing an update of the configuration template for the PC and Mac versions of the Ucone client on Saturday, January 9th, 2021, at 8PM EST until 10PM EST. During the maintenance, there should be no impact on services. Should you have any questions or concerns, please feel free to contact our Customer Support Center by calling 1-877-459-4347 and selecting option 2, or by sending an e-mail to support@evolveip.net.
Dec 8, 15:06 EST

VMware

Completed - The scheduled maintenance has been completed.
Jan 9, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:01 EST

Scheduled - On 01/09/2020 from 0:00-5:00 EST we will be updating our N-central RMM servers to the next latest supported versions. During this window, portal access to RMM and RMM monitoring will be unavailable.
Dec 23, 11:04 EST

Jan 8, 2021

My Personal Portal Inaccessibility

Resolved - All certificate incidents have been resolved.
Jan 8, 13:43 EST

Monitoring - Engineering team has successfully corrected the inaccessibility incident. Please close out of your browser completely and restart. If you experience any further incidents, please contact our support center.
Jan 8, 13:40 EST

Identified - The issue has been identified and a fix is being implemented.
Jan 8, 13:01 EST

Update - We are continuing to investigate this issue.
Jan 8, 12:57 EST

Investigating - We are currently investigating this issue.
Jan 8, 12:53 EST

Jan 7, 2021

Jan 6, 2021

Creating Help Center Tickets

Postmortem - Read details
Jan 7, 21:31 EST

Resolved - At this time service has continued to function normally and this incident is being marked resolved.
Jan 6, 15:06 EST

Monitoring - Our Engineers have identified a poorly performing server and removed it from a high availability cluster. As of now, clients are able to submit tickets as normal. We will provide updates as we work towards a resolution.
Jan 6, 10:32 EST

Identified - The issue has been identified and Engineers are working on a resolution.
Jan 6, 09:27 EST

Investigating - We are currently investigating an issue where some clients may not be able to create tickets from within the Evolve IP Help Center. If you are experiencing this issue, please contact our Client Support Center by calling 1-877-459-4347 and selecting option 2.
Jan 6, 09:06 EST

Jan 5, 2021

Jan 4, 2021

Jan 3, 2021

No incidents reported.