Evolve IP Status

Service Under Maintenance

Evolve IP Help Center Operational

Authentication and User Management Operational

Service Desk Portal Operational

UCaaS Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

Recap Operational

Evolve Messaging (SMS/MMS) Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

Data Warehouse Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Under Maintenance

User Dashboard Operational

Admin Console Under Maintenance

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Data Center Core Services Operational

Cleveland, OH Operational

Minneapolis, MN Operational

Norristown, PA Operational

Philadelphia, PA Operational

Las Vegas, NV Operational

Amsterdam, Netherlands Operational

Delft, Netherlands Operational

London, UK Operational

Northamptonshire, UK Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Trend Micro Worry Free Portal Operational

Tenfold CRM Platform Operational

Client Training Center Operational

Data Warehouse Operational

Snowflake Snowflake Data Warehouse (Database) Operational

Snowflake Snowpipe (Data Ingestion) Operational

Snowflake Replication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Upgrade ECS to Release 5.4.22 May 5, 2024 02:00-06:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/5/2024 2:00 AM EST
End: 5/5/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.22
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 16, 2024 - 10:35 EDT

Zerto Software Upgrades for DRaaS in PHL Datacenter May 7, 2024 10:00-17:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/7/2024 10:00 AM EST
End: 5/7/2024 5:00 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements, security, and bug fixes.

Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.

Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.

Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.

For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 19, 2024 - 12:52 EDT

Zerto Software Upgrades for DRaaS in LAS Datacenter May 8, 2024 10:00-17:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/8/2024 10:00 AM EST
End: 5/8/2024 5:00 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements, security, and bug fixes.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.

Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.

Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.

For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 19, 2024 - 12:51 EDT

IaaS West - Updated VMware Tools Installer Files May 21, 2024 22:00 - May 22, 2024 00:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/21/2024 10:00 PM EST
End: 5/22/2024 12:00 AM EST
Duration: 2h
Purpose: Evolve IP Engineers will be updating the IaaS VMware Tools repository, with the most current version of the product. This will give the ability to upgrade to the latest version of VMware Tools on existing virtual machines.
Impact: No impact is expected. However, if any VMs have the VMware Tools installer mounted, they may receive an error inside of the OS stating that the installer is no longer available.
Required user actions: We strongly recommend you upgrade VMware Tools on your systems utilizing the same steps to Install: https://support.evolveip.net/display/EIQ/Install+VMware+Tools+in+a+Virtual+Machine
A reboot is recommended after installation to help with system stability post upgrade.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 30, 2024 - 11:06 EDT

IaaS East - Updated VMware Tools Installer Files May 21, 2024 22:00 - May 22, 2024 00:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/21/2024 10:00 PM EST
End: 5/22/2024 12:00 AM EST
Duration: 2h
Purpose: Evolve IP Engineers will be updating the IaaS VMware Tools repository, with the most current version of the product. This will give the ability to upgrade to the latest version of VMware Tools on existing virtual machines.

Impact: No impact is expected. However, if any VMs have the VMware Tools installer mounted, they may receive an error inside of the OS stating that the installer is no longer available.
Required user actions: We strongly recommend you upgrade VMware Tools on your systems utilizing the same steps to Install: https://support.evolveip.net/display/EIQ/Install+VMware+Tools+in+a+Virtual+Machine
A reboot is recommended after installation to help with system stability post upgrade.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 30, 2024 - 11:05 EDT

Past Incidents

May 3, 2024

No incidents reported today.

May 2, 2024

No incidents reported.

May 1, 2024

User Connectivity Issue

Resolved - After extended monitoring, Evolve IP Support has seen services remain stable. This issue has been marked as resolved, and all associated cases will be closed.
May 1, 23:11 EDT

Monitoring - Evolve IP engineering has identified the root cause of the issue and implemented a fix. Services have normalized for customers. Evolve IP Support continues to closely monitor services.
May 1, 19:14 EDT

Update - The Evolve IP Engineering teams are continuing to troubleshoot for resolution.
May 1, 16:33 EDT

Update - Evolve IP Engineering is continuing to work with the vendor to provide full resolution. Please continue to restart any applications that may experience disruption in connectivity.
May 1, 13:29 EDT

Update - Evolve IP Engineering has implemented adjustments to minimize the impact on certain voice applications. Additionally, we are currently engaged with vendor support to expedite the final resolution process. Should you experience any disruption in connectivity to your applications, we kindly encourage you to attempt reconnection.
May 1, 12:01 EDT

Update - Evolve IP engineering continues to work on isolating the root cause of the issue. Applications related to voice services may experience intermittent issues. VDC customers may see latency/connectivity issues. Calls continue to process normally.

Additional updates will be provided as they become available.
May 1, 10:45 EDT

Investigating - Evolve IP engineering is actively investigating reports of intermittent issues with services for select UC/Contact Center users. Unity users may experience issues with logging in or changing status. Additional updates on this issue will be provided as they become available.
May 1, 10:15 EDT

Update Certificate on UCaaS Platform

Completed - The scheduled maintenance has been completed.
May 1, 03:27 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 03:00 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/1/2024 3:00 AM EST
End: 5/1/2024 5:00 AM EST
Duration: 2 Hour
Purpose: Routine maintenance to apply the renewed *.voip.evolveip.net SSL Certificate to various UCaaS systems
Impact: During the maintenance, users may observe some brief periods where sessions are reconnected while applications are restarted. Servers are redundant so any traffic will be picked up by the standby servers.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 30, 11:07 EDT

Apr 30, 2024

No incidents reported.

Apr 29, 2024

Update *.voip.evolveip.net SSL Certificate

Completed - The scheduled maintenance has been completed.
Apr 29, 00:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:03 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/28/2024 10:00 PM EST
End: 4/29/2024 12:00 AM EST
Duration: 2 hours
Purpose: Routine maintenance to apply the renewed *.voip.evolveip.net SSL Certificate to Broadworks Messaging Servers
Impact: During the maintenance, users may observe some brief periods where sessions are reconnected while applications are restarted.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 12, 11:42 EDT

Apr 28, 2024

Session Border Controller (SBC) SSL Maintenance US

Completed - The scheduled maintenance has been completed.
Apr 28, 00:38 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 23:17 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/27/2024 11:00 PM EST
End: 4/28/2024 1:00 AM EST
Duration: 2 hours
Purpose: Routine Maintenance to update expiring SSL certificates on Voice Session Border Controllers (SBC).
Impact: Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 12, 11:42 EDT

Apr 27, 2024

Apr 26, 2024

Update Certificate on various UCaaS Systems

Completed - The scheduled maintenance has been completed.
Apr 26, 23:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 22:58 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/26/2024 11:00 PM EST
End: 4/27/2024 1:00 AM EST
Duration: 2 hours
Purpose: Routine maintenance to apply the renewed *.voip.evolveip.net SSL Certificate to various UCaaS systems.
Impact: Users will be migrated to a redundant peer during the maintenance and no impact should be seen.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 11, 11:51 EDT

Cisco Webex User Provisioning

Resolved - This incident has been resolved.
Apr 26, 17:55 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 26, 15:46 EDT

Identified - The issue has been identified and a fix is being implemented.
Apr 26, 13:21 EDT

Investigating - Cisco has identified an issue with new Webex user provisioning and is working to resolve. All existing users are working as expected. We will provide updates as they become available.
Apr 26, 13:17 EDT

Update Certificate on UCaaS Platform

Completed - The scheduled maintenance has been completed.
Apr 26, 02:06 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 23:00 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/25/2024 11:00 PM EST
End: 4/26/2024 3:00 AM EST
Duration: 4 hours
Purpose: Routine maintenance to apply the renewed *.voip.evolveip.net SSL Certificate to various UCaaS systems
Impact: During the maintenance, users may observe some brief periods where sessions are reconnected while applications are restarted. Servers are redundant.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 11, 11:51 EDT

Apr 25, 2024

Apr 24, 2024

IaaS West Infrastructure as a Service Platform Upgrade

Completed - The scheduled maintenance has been completed.
Apr 24, 11:12 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 08:02 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/24/2024 8:00 AM EST
End: 4/24/2024 5:00 PM EST
Duration: 9h
Purpose: Evolve IP Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Upgrade will be performed during business hours due to vendor support availability.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to Evolve IP Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
Required user actions: No user interaction is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 23, 16:46 EDT

Apr 23, 2024

Data Warehouse Schema changes

Completed - The scheduled maintenance has been completed.
Apr 23, 22:24 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:08 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/23/2024 9:00 PM EST
End: 4/23/2024 11:00 PM EST
Duration: 2 hours
Purpose: We are updating the EvolveIP Data Warehouse schema by incorporating new columns recently added to the ECS Data Warehouse.
The following table will be affected: ECSInteractionSegmentFact.
New columns are listed below:
iseg_HPBXCallInfo
iseg_SIPCallId
Impact: This will affect only ECS ETL. The ETL will be suspended for an hour.
Required user actions: There are instances where reconnecting to the data warehouse is required to view any modifications.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 5, 11:49 EDT

Infrastructure as a Service Platform Upgrade

Completed - The scheduled maintenance has been completed.
Apr 23, 16:09 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:03 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/23/2024 6:00 AM EST
End: 4/23/2024 1:00 PM EST
Duration: 7h
Purpose: Evolve IP Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Upgrade will be performed during business hours due to vendor support availability.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to Evolve IP Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
Required user actions: No user interaction is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 16, 10:45 EDT

Infrastructure as a Service Platform Upgrade

Completed - The scheduled maintenance has been completed.
Apr 23, 16:08 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:02 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/23/2024 9:00 AM EST
End: 4/23/2024 4:00 PM EST
Duration: 7h
Purpose: Evolve IP Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Upgrade will be performed during business hours due to vendor support availability.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to Evolve IP Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
Required user actions: No user interaction is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 16, 10:45 EDT

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.