Broadsoft
Scheduled Maintenance
Report for Evolve IP
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Friday, June 4th, 2021 at 11:00 PM EDT
End: Saturday, June 5th, 2021 at 3:00 AM EDT
Duration: 4 hours
Purpose: Upgrade to the newest Release Independent version of Broadsoft as part of the R24 upgrade.
Impact: The chances of a customer impacting issue is low. Should there be an issue, customers could experience intermittent delays with call setup and application logins. However, to mitigate service impact, the maintenance is being performed during low traffic period, and is done on individual servers in a high availability cluster.
Remediation: The primary servers will be upgraded first and tested before the other servers in the cluster are taken out of service to be upgraded. If there are problems, the upgraded servers will be reverted.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Friday, June 4th, 2021 at 11:00 PM EDT
End: Saturday, June 5th, 2021 at 3:00 AM EDT
Duration: 4 hours
Purpose: Upgrade to the newest Release Independent version of Broadsoft as part of the R24 upgrade.
Impact: The chances of a customer impacting issue is low. Should there be an issue, customers could experience intermittent delays with call setup and application logins. However, to mitigate service impact, the maintenance is being performed during low traffic period, and is done on individual servers in a high availability cluster.
Remediation: The primary servers will be upgraded first and tested before the other servers in the cluster are taken out of service to be upgraded. If there are problems, the upgraded servers will be reverted.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
This scheduled maintenance affected: UCaaS (Telephony).