West Coast Carrier SBC Replacement
Scheduled Maintenance
Report for Evolve IP
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 3/31/2024 10:00 PM EST
End: 4/1/2024 2:00 AM EST
Duration: 4h
Purpose: Evolve IP will be replacing a pair of our SBCs (session border controller) that connects to PSTN carriers. This maintenance is to deploy newer hardware to support additional security measures.
Impact: To minimize the impact on services, the team aims to reduce or divert call traffic away from the SBC slated for replacement before maintenance begins. This proactive measure helps mitigate potential disruptions and ensures continuity of service for users who might be affected by the maintenance activity.
Required user actions: If a call is dropped or fails to complete, please wait a moment and re-dial the call.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 3/31/2024 10:00 PM EST
End: 4/1/2024 2:00 AM EST
Duration: 4h
Purpose: Evolve IP will be replacing a pair of our SBCs (session border controller) that connects to PSTN carriers. This maintenance is to deploy newer hardware to support additional security measures.
Impact: To minimize the impact on services, the team aims to reduce or divert call traffic away from the SBC slated for replacement before maintenance begins. This proactive measure helps mitigate potential disruptions and ensures continuity of service for users who might be affected by the maintenance activity.
Required user actions: If a call is dropped or fails to complete, please wait a moment and re-dial the call.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
This scheduled maintenance affected: UCaaS (Telephony).