ECS Callback Feature

Incident Report for Evolve IP

Resolved

This issue has been resolved.

Posted Mar 22, 2024 - 08:19 EDT

Identified

Evolve IP developers have identified an issue with callbacks. Agents will receive the notification of a callback starting; however, the remote party is not connecting to the agent. A fix for this issue is being prepared for deployment.

Evolve IP can assist impacted clients through workaround options. Please contact Evolve IP Support if interested in a workaround while the permanent fix is being implemented.

Posted Mar 18, 2024 - 08:27 EDT

This incident affected: CCaaS (US) (ECS).