ECS
Scheduled Maintenance
Report for Evolve IP
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Valued Client,
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.2 that offers new functionality:
When: Sunday, February 28th from 2:00 AM to 6:00 AM EST
Impact: All ECS applications will experience a few minutes of downtime during this period.
Release Highlights:
The Auto Answer Interaction capability can be activated separately by media type. For phone calls, a configurable delay can be added to allow time for the Agent’s workstation to launch the business application “screen pop” to ensure synchronized delivery to the Agent.
For outbound emails, a new ECS SMTP Relay capability enables organizations the flexibility of sending emails from any address configured inside Setup. By enabling ECS as an authorized sender of the client’s email domains, the contact center gains the ability to easily send from any email account or address without the need for individual account authentication or concerns about the recipient’s email solution displaying phishing or spam warnings.
For more information about this version, please see the Release Notes at https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite+5.3.2+Release+Notes .
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.2 that offers new functionality:
When: Sunday, February 28th from 2:00 AM to 6:00 AM EST
Impact: All ECS applications will experience a few minutes of downtime during this period.
Release Highlights:
The Auto Answer Interaction capability can be activated separately by media type. For phone calls, a configurable delay can be added to allow time for the Agent’s workstation to launch the business application “screen pop” to ensure synchronized delivery to the Agent.
For outbound emails, a new ECS SMTP Relay capability enables organizations the flexibility of sending emails from any address configured inside Setup. By enabling ECS as an authorized sender of the client’s email domains, the contact center gains the ability to easily send from any email account or address without the need for individual account authentication or concerns about the recipient’s email solution displaying phishing or spam warnings.
For more information about this version, please see the Release Notes at https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite+5.3.2+Release+Notes .
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
This scheduled maintenance affected: OSSmosis (ECS Admin Portal).