ECS Softphone Impairment

Incident Report for Evolve IP

Resolved

Monitoring of systems has reflected no further abnormalities and components have stabilized.

Posted Feb 21, 2020 - 13:48 EST

Monitoring

We are receiving reports of users now able to access/login to their application. At this time we are monitoring for any further abnormal behaviors.

Posted Feb 21, 2020 - 10:40 EST

Investigating

We are presently aware of a behavior effecting ECS softphone clients only. We are actively investigating and further updates will be provided as soon as possible.

Posted Feb 21, 2020 - 10:16 EST

This incident affected: CCaaS (US) (Applications).