ECS
Scheduled Maintenance
Report for Evolve IP
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Valued Client,
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment with a few hotfixes:
When: Sunday, November 15th from 2:00 AM to 6:00 AM EST
Impact: All ECS applications will experience a few minutes of downtime during this period.
This release contains the following fixes:
A call that is either Missed or Rejected by an Agent results in a call that cannot be answered. In this instance, the Interaction appears to Agents and Supervisors as a real call and is actually a “phantom call”. These calls cannot be answered and appear in the Supervisor real-time metrics as a waiting call.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment with a few hotfixes:
When: Sunday, November 15th from 2:00 AM to 6:00 AM EST
Impact: All ECS applications will experience a few minutes of downtime during this period.
This release contains the following fixes:
A call that is either Missed or Rejected by an Agent results in a call that cannot be answered. In this instance, the Interaction appears to Agents and Supervisors as a real call and is actually a “phantom call”. These calls cannot be answered and appear in the Supervisor real-time metrics as a waiting call.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
This scheduled maintenance affected: OSSmosis (ECS Admin Portal).