Some users unable to create tickets in Evolve IP Help Center

Incident Report for Evolve IP

Resolved

Our Engineers have completed monitoring and have confirmed that no further issues are seen. We have determined that this incident is resolved.

Posted May 06, 2021 - 10:42 EDT

Monitoring

Our engineers have identified the cause of this issue and a fix has been applied. We will continue to monitor throughout the day to ensure no further issues.

Posted May 06, 2021 - 09:00 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 06, 2021 - 08:53 EDT

Investigating

We are currently investigating this issue. If a client is unable to open a ticket in the Evolve IP Help Center, please use the Support@evolveip.net email to create a ticket.

Posted May 06, 2021 - 07:52 EDT

This incident affected: Evolve IP Help Center (Service Desk Portal).