Evolve IP Status

Service Under Maintenance

Evolve IP Help Center Under Maintenance

Authentication and User Management Under Maintenance

Service Desk Portal Operational

UCaaS Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

Recap Operational

Evolve Messaging (SMS/MMS) Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

Data Warehouse Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Under Maintenance

User Dashboard Operational

Admin Console Under Maintenance

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Data Center Core Services Operational

Cleveland, OH Operational

Minneapolis, MN Operational

Norristown, PA Operational

Philadelphia, PA Operational

Las Vegas, NV Operational

Amsterdam, Netherlands Operational

Delft, Netherlands Operational

London, UK Operational

Northamptonshire, UK Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Trend Micro Worry Free Portal Operational

Tenfold CRM Platform Operational

Client Training Center Operational

Data Warehouse Operational

Snowflake Snowflake Data Warehouse (Database) Operational

Snowflake Snowpipe (Data Ingestion) Operational

Snowflake Replication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

IaaS West - Updated VMware Tools Installer Files May 21, 2024 22:00 - May 22, 2024 00:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/21/2024 10:00 PM EST
End: 5/22/2024 12:00 AM EST
Duration: 2h
Purpose: Evolve IP Engineers will be updating the IaaS VMware Tools repository, with the most current version of the product. This will give the ability to upgrade to the latest version of VMware Tools on existing virtual machines.
Impact: No impact is expected. However, if any VMs have the VMware Tools installer mounted, they may receive an error inside of the OS stating that the installer is no longer available.
Required user actions: We strongly recommend you upgrade VMware Tools on your systems utilizing the same steps to Install: https://support.evolveip.net/display/EIQ/Install+VMware+Tools+in+a+Virtual+Machine
A reboot is recommended after installation to help with system stability post upgrade.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 30, 2024 - 11:06 EDT

IaaS East - Updated VMware Tools Installer Files May 21, 2024 22:00 - May 22, 2024 00:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/21/2024 10:00 PM EST
End: 5/22/2024 12:00 AM EST
Duration: 2h
Purpose: Evolve IP Engineers will be updating the IaaS VMware Tools repository, with the most current version of the product. This will give the ability to upgrade to the latest version of VMware Tools on existing virtual machines.

Impact: No impact is expected. However, if any VMs have the VMware Tools installer mounted, they may receive an error inside of the OS stating that the installer is no longer available.
Required user actions: We strongly recommend you upgrade VMware Tools on your systems utilizing the same steps to Install: https://support.evolveip.net/display/EIQ/Install+VMware+Tools+in+a+Virtual+Machine
A reboot is recommended after installation to help with system stability post upgrade.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 30, 2024 - 11:05 EDT

Session Border Controller (SBC) SSL Maintenance US May 22, 2024 23:00 - May 23, 2024 02:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/22/2024 11:00 PM EST
End: 5/23/2024 2:00 AM EST
Duration: 3 hours
Purpose: Routine Maintenance to update expiring SSL certificates on Voice Session Border Controllers (SBC)
Impact: Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 07, 2024 - 10:51 EDT

Philly HA Firewall Update May 24, 2024 22:00-22:30 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/24/2024 10:00 PM EST
End: 5/24/2024 10:30 PM EST
Duration: 30m
Purpose: EvolveIP will be updating our Philly Cloud Firewalls for routine maintenance.
Impact: Users should not see any impact during this time as the firewalls are in High Availability.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 14, 2024 - 11:16 EDT

Philly HA Firewall Update May 24, 2024 22:30 - May 25, 2024 00:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/24/2024 10:30 PM EST
End: 5/25/2024 12:00 AM EST
Duration: 1.5h
Purpose: EvolveIP will be updating our Philly Cloud Firewalls for routine maintenance.
Impact: Users should not see any impact during this time as the firewalls are in High Availability.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 14, 2024 - 11:17 EDT

Vegas HA Firewall Update May 25, 2024 23:00 - May 26, 2024 00:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/25/2024 11:00 PM EST
End: 5/26/2024 12:00 AM EST
Duration: 1h
Purpose: EvolveIP will be updating our Philly Cloud Firewalls for routine maintenance.
Impact: Users should not see any impact during this time as the firewalls are in High Availability.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 14, 2024 - 11:17 EDT

Upgrade ECS to Release 5.4.23 Jun 2, 2024 02:00-06:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/2/2024 2:00 AM EST
End: 6/2/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.4.23
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 14, 2024 - 11:17 EDT

EvolveIP SBC Maintenance Jun 7, 2024 22:00-23:59 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/7/2024 10:00 PM EST
End: 6/7/2024 11:59 PM EST
Duration: 2
Purpose: We are performing maintenance on our SBC gateways to improve how they handle media traffic between different communication systems.
Impact: Impact is minimal to none. The maintenance steps were carefully tested in lab environment without any issues.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 17, 2024 - 13:22 EDT

Infrastructure as a Service Platform Upgrade - West Jun 11, 2024 09:00-16:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/11/2024 9:00 AM EST
End: 6/11/2024 4:00 PM EST
Duration: 8h
Purpose: Evolve IP Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Upgrade will be performed during business hours due to vendor support availability.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to Evolve IP Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
Required user actions: No user interaction is required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 14, 2024 - 11:16 EDT

Infrastructure as a Service Platform Upgrade - East Jun 11, 2024 09:00-16:00 EDT

Past Incidents

May 21, 2024

No incidents reported today.

May 20, 2024

BaaS VE West - Service Restart

Completed - The scheduled maintenance has been completed.
May 20, 10:43 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:01 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/20/2024 10:00 AM EST
End: 5/20/2024 11:00 AM EST
Duration: 1h
Purpose: Restart BaaS VE services. This is being done outside of the most common backup windows to minimize as much impact as possible. Any backups that fail or are missed during the restart will be retried once services are back online.
Impact: During the service restart, customers may momentarily lose access to the BaaS self service portal.
Required user actions: No user interaction required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 17, 13:17 EDT

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

Enhanced Veeam Portal - Security Patch

Completed - The scheduled maintenance has been completed.
May 10, 11:48 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/9/2024 3:00 PM EST
End: 5/9/2024 5:00 PM EST
Duration: 2h
Purpose: Evolve IP Engineers will be installing a patch to enhance security and stability in the Enhanced Veeam Portal (evp.evolveip.net).

This patch will be installed during business hours to avoid Veeam Agent backup windows.
Impact: During the maintenance window, customers with access to evp.evolveip.net will be unable to log into the portal. Additionally, Veeam Management agents installed on systems using Veeam Agent backups will momentarily lose connectivity to Evolve IP's Veeam Cloud Connect server while services are restarted.
Required user actions: Customers are encouraged to restart the Veeam Management Agent service on servers that use Veeam Agent backups, prior to their next job run.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 8, 17:03 EDT

May 9, 2024

No incidents reported.

May 8, 2024

Zerto Software Upgrades for DRaaS in LAS Datacenter

Completed - The scheduled maintenance has been completed.
May 8, 16:57 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:16 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/8/2024 10:00 AM EST
End: 5/8/2024 5:00 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements, security, and bug fixes.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.

Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.

Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.

For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 19, 12:51 EDT

BaaS VE West service restart

Completed - The scheduled maintenance has been completed.
May 8, 10:32 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:01 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/8/2024 10:00 AM EST
End: 5/8/2024 11:00 AM EST
Duration: 1h
Purpose: Restart BaaS VE services. This is being done outside of the most common backup windows to minimize as much impact as possible. Any backups that fail or are missed during the restart will be retried once services are back online.
Impact: During the service restart, customers may momentarily lose access to the BaaS self service portal.
Required user actions: No user interaction required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 7, 10:39 EDT

BaaS VE East service restart

Completed - The scheduled maintenance has been completed.
May 8, 10:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:01 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/8/2024 10:00 AM EST
End: 5/8/2024 11:00 AM EST
Duration: 1h
Purpose: Restart BaaS VE services. This is being done outside of the most common backup windows to minimize as much impact as possible. Any backups that fail or are missed during the restart will be retried once services are back online.
Impact: During the service restart, customers may momentarily lose access to the BaaS self service portal.
Required user actions: No user interaction required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 7, 10:39 EDT

May 7, 2024

Zerto Software Upgrades for DRaaS in PHL Datacenter

Completed - The scheduled maintenance has been completed.
May 7, 15:35 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:01 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/7/2024 10:00 AM EST
End: 5/7/2024 5:00 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements, security, and bug fixes.

Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.

Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.

Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.

For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Apr 19, 12:52 EDT