ECS
Scheduled Maintenance
Report for Evolve IP
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.0 that offers new functionality:
When: Sunday, July 26th from 2:00 AM to 6:00 AM EDT
Impact: All ECS applications will experience a few minutes of downtime during this period. Note: The first time your users launch an application, they may receive a message from Microsoft Defender SmartScreen about an “unrecognized app”. This message is related to the use of a new certificate during the software development process. Please encourage your users to select Run anyway if they receive this message.
Release Highlights:
o Platform optimizations to the “Light Deploy” process that reduce resource consumption and improve scalability.
o A Supervisor can now select a custom break type when changing an Agent’s state.
o Added the ability to copy a Campaign that retains the original campaign’s definitions and agent assignments.
o The Agent application will remember the Business Process selected by the Agent for their entire session.
o When an Agent replies to an Email interaction, the incoming Email Alias will be inserted as the “Display Name” and the “Reply To Address” in the outgoing email response.
o Added a “Clear Disposition Code” activity to Setup.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
Dear Valued Client,
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 5.3.0 that offers new functionality:
When: Sunday, July 26th from 2:00 AM to 6:00 AM EDT
Impact: All ECS applications will experience a few minutes of downtime during this period. Note: The first time your users launch an application, they may receive a message from Microsoft Defender SmartScreen about an “unrecognized app”. This message is related to the use of a new certificate during the software development process. Please encourage your users to select Run anyway if they receive this message.
Release Highlights:
o Platform optimizations to the “Light Deploy” process that reduce resource consumption and improve scalability.
o A Supervisor can now select a custom break type when changing an Agent’s state.
o Added the ability to copy a Campaign that retains the original campaign’s definitions and agent assignments.
o The Agent application will remember the Business Process selected by the Agent for their entire session.
o When an Agent replies to an Email interaction, the incoming Email Alias will be inserted as the “Display Name” and the “Reply To Address” in the outgoing email response.
o Added a “Clear Disposition Code” activity to Setup.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
This scheduled maintenance affected: CCaaS (US) (ECS).