Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 11, 2021 - 23:00 EDT
Scheduled
Evolve IP Alert: Maintenance
Dear Valued Client, In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Friday, June 11th, 2021 at 11:00 PM EDT End: Saturday, June 12th, 2021 at 3:00 AM EDT Duration: 4 hours
Purpose: Upgrade to the newest Release Independent version of Broadsoft as part of the R24 upgrade.
Impact: The chances of a customer impacting issue is low. Should there be an issue, customers could experience intermittent delays with Collaborate sharing and video calls. However, to mitigate service impact, the maintenance is being performed during low traffic period, and is done on individual servers in a high availability cluster.
Remediation: The first group of servers will be upgraded and tested before the other servers in the cluster are taken out of service to be upgraded. If there are problems, the upgraded servers will be reverted.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding. _________________________ Evolve IP Help Center https://help.evolveip.net 877.459.4347, Option 2
Posted May 19, 2021 - 13:37 EDT
This scheduled maintenance affected: UCaaS (Collaboration).