ECS Emergency Maintenance Notification
Scheduled Maintenance Report for Evolve IP
Completed
The scheduled maintenance has been completed.
Posted Jul 27, 2020 - 04:15 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 27, 2020 - 04:00 EDT
Scheduled
We are performing an emergency maintenance activity to address an issue encountered by a small number of clients related to ECS v5.3.0. In very limited skills-based routing configurations, queued calls were not delivered to Agents. A software change is being deployed to eliminate that scenario. We expect approximately 5 minutes of application downtime during this maintenance.
Posted Jul 26, 2020 - 17:03 EDT
This scheduled maintenance affected: CCaaS (US) (ECS).