ECS
Scheduled Maintenance
Report for Evolve IP
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Valued Client,
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment with a few hotfixes:
When: Sunday, October 25th from 2:00 AM to 6:00 AM EDT
Impact: All ECS applications will experience a few minutes of downtime during this period.
This release contains the following fixes:
Calls offered to a Ready Agent during their handset's initialization or registration process could not be answered by subsequent agents.
Agents were incorrectly placed into the Backoffice state after transferring a call.
The 2.04 report didn't properly calculate the Staffed, No Answer, Backoffice, and Handle Outgoing fields.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment with a few hotfixes:
When: Sunday, October 25th from 2:00 AM to 6:00 AM EDT
Impact: All ECS applications will experience a few minutes of downtime during this period.
This release contains the following fixes:
Calls offered to a Ready Agent during their handset's initialization or registration process could not be answered by subsequent agents.
Agents were incorrectly placed into the Backoffice state after transferring a call.
The 2.04 report didn't properly calculate the Staffed, No Answer, Backoffice, and Handle Outgoing fields.
If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or support@evolveip.net.
_________________________
Evolve IP Client Care
877.459.4347, Option 2
support@evolveip.net
This scheduled maintenance affected: OSSmosis (ECS Admin Portal).