ECS Maintenance
Scheduled Maintenance Report for Evolve IP
The scheduled maintenance has been completed.
Posted Oct 10, 2019 - 06:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 10, 2019 - 02:01 EDT
Dear Valued Client,

In order to provide you with the best service possible, Evolve IP will be performing an upgrade to your Evolve Contact Suite (ECS) environment offering brand new feature functionality:

When: Thursday October 10th from (2am) until (6am) ET

Impact: All ECS applications will experience a few minutes of downtime during this period.
Version highlights:
• A fix for the issue caused by the use of the Mute button while using the ECS Agent’s softphone client
• On the 7.03 report, the weekly totals row contained incorrect values
• A change to the way the Events feed handles overflowed and abandoned interactions
• Corrects an issue where the Report Refresh button failed to update the report output
• Corrects an issue where call recordings fail during playback
• Several enhancements to the recently released 2.04 report

If you have any questions, please contact your Client Technology Advisor or technical support at 877.459.4347 Option 2 or at
Posted Oct 07, 2019 - 12:58 EDT
This scheduled maintenance affected: CCaaS (US) (Applications).