Unity Suite - Upgrade
Scheduled Maintenance Report for Evolve IP
The scheduled maintenance has been completed.
Posted Oct 25, 2021 - 09:20 EDT
Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 9/24/2021 12:00 AM EST
End: 9/24/2021 12:59 AM EST
Duration: 1 hr
Purpose: Dear Valued Client, In order to continue to provide world-class service and customer support, Evolve IP will be upgrading our Unity client suite – Desktop, Agent, Supervisor and Reception. A mandatory upgrade will occur September 24th.

Unity Upgrade
Current version:
Future version:

Start: Self Service beginning Aug 19th, 2021 End: N/A Duration: Minimum - little to no impact on service up-time

Unity introduces many significant enhancements, including new features, bug fixes and more. Here are a few highlighted enhancements:
• Unity now integrates with these CRMs for contact searches, call popping and activity log entry
o Sugar
o Zoho
o Zendesk
• Voicemail control enhancements
• Enhanced and simplified Chat bubble text manipulation
• Unity can now be configured to show previous redirections for queued calls, for example if a call overflowed from one call center to another, or if it was routed through an Auto Attendant.
Impact: The system should incur no downtime during the upgrade.
Required user actions: Please restart your system at the completion of the maintenance, at which time you will be asked to accept the new version.

For those who wish to push the upgrade out systemically on their own prior to Sept 24th, installer files can be found here:


If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted Sep 14, 2021 - 14:15 EDT
This scheduled maintenance affected: CCaaS (US) (Applications) and UCaaS (Applications).