Oracle
Scheduled Maintenance
Report for Evolve IP
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Evolve IP Alert: Maintenance
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Friday, May 14th, 2021 at 1:00 AM EDT
End: Friday, May 14th, 2021 at 3:00 AM EDT
Duration: 2 hours
Purpose: Upgrade to the Oracle SBC's to implement essential firmware fixes.
Impact: The SBC's operate in a HA pair, and one will always be serving whilst the other is being operated on. However there is the chance that a failed upgrade could cause issues with placing and receiving calls, this is however mitigated by performing regression testing on each node after patch update is completed.
Remediation: If an issue occurs during the upgrade we can immediately fail over to a healthy SBC. In the event that an issue occurs after the upgrade, we've put plans in place to ensure that the downgrading process is as quick and as effortless as possible.
Required user actions: If a call fails during the upgrade window, a user may need to re-dial a couple times for it to complete.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
Dear Valued Client,
In order to continue to provide world-class service and customer support, Evolve IP will be performing the following maintenance:
Start: Friday, May 14th, 2021 at 1:00 AM EDT
End: Friday, May 14th, 2021 at 3:00 AM EDT
Duration: 2 hours
Purpose: Upgrade to the Oracle SBC's to implement essential firmware fixes.
Impact: The SBC's operate in a HA pair, and one will always be serving whilst the other is being operated on. However there is the chance that a failed upgrade could cause issues with placing and receiving calls, this is however mitigated by performing regression testing on each node after patch update is completed.
Remediation: If an issue occurs during the upgrade we can immediately fail over to a healthy SBC. In the event that an issue occurs after the upgrade, we've put plans in place to ensure that the downgrading process is as quick and as effortless as possible.
Required user actions: If a call fails during the upgrade window, a user may need to re-dial a couple times for it to complete.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry. If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2.
Thank you for your attention and understanding.
_________________________
Evolve IP Help Center
https://help.evolveip.net
877.459.4347, Option 2
This scheduled maintenance affected: UCaaS (Telephony).