Purpose:
This document is to provide a summary of any infrastructure or application interruption. Interruptions are analyzed to determine the root cause and future remediation.
Incident Summary:
On 01/08/2021 at 11:28 PM EST, users received an untrusted certificate message “The evolveip.my-cloud-manager.com is not reachable”. At 1:01 PM EST it was identified that the URL certificate had expired. At 1:15 PM EST, the engineering team was engaged with our vendor to renew the certificate. By 1:40 PM EST, the new certificate had been applied and the portal was accessible.
Root Cause:
The certificate for the URL had expired and it was determined that the certificate expiration alert was silenced.
Resolution:
The certificate was renewed for 1 year.
Remediation:
This section is to review and document areas for improvement, to better partner with our Clients on future incidents and providing a high-level of client satisfaction.
1. Monitoring has been enabled to provide notice 30 days prior to the certificate expiration.