User Connectivity Issue
Incident
Report for Evolve IP
Resolved
After extended monitoring, Evolve IP Support has seen services remain stable. This issue has been marked as resolved, and all associated cases will be closed.
Monitoring
Evolve IP engineering has identified the root cause of the issue and implemented a fix. Services have normalized for customers. Evolve IP Support continues to closely monitor services.
Update
The Evolve IP Engineering teams are continuing to troubleshoot for resolution.
Update
Evolve IP Engineering is continuing to work with the vendor to provide full resolution. Please continue to restart any applications that may experience disruption in connectivity.
Update
Evolve IP Engineering has implemented adjustments to minimize the impact on certain voice applications. Additionally, we are currently engaged with vendor support to expedite the final resolution process. Should you experience any disruption in connectivity to your applications, we kindly encourage you to attempt reconnection.
Update
Evolve IP engineering continues to work on isolating the root cause of the issue. Applications related to voice services may experience intermittent issues. VDC customers may see latency/connectivity issues. Calls continue to process normally.
Additional updates will be provided as they become available.
Additional updates will be provided as they become available.
Investigating
Evolve IP engineering is actively investigating reports of intermittent issues with services for select UC/Contact Center users. Unity users may experience issues with logging in or changing status. Additional updates on this issue will be provided as they become available.
This incident affected: CCaaS (US) (Telephony, Applications), IaaS (Virtual Data Center Admin East), and UCaaS (Telephony, Applications).